You're probably talking about our dear friend Fiddle, right? The dude who pretended he was a Massive retailer and sold to somebody a kit intended for him, then asked me to replace rotors because they were supposedly warped but wouldn't give me run-out measurements, pictures or any specific info I was asking for. He did complain a lot but never gave me actual facts or reading. It definitely felt like he was asking for free parts. Nothing else. But hey, the only scammer in 10 years. Not bad.
In regard of your claim of shipping of wrong handbrake drums, it gets very interesting. You may not be aware but I have a back-up of every single email i received and sent since I started the company 10 years ago. I have all your communications too. I have your order for handbrake drums. I have the tracking number. And that's it. Pretty sure that if you had received the wrong parts, I would have an email about that. Are you sure you are not into "fake news"? BTW I also have emails where you ask for rotors part numbers, which I take the time to give you, even though you'd be buying the parts from a Wilwood retailer. Not me. So, is that what you call bad customer support? Not talking about the other emails where you ask about a soft brake pedal, and to which I take the time to reply even though the kit was bought used... Read my reply below. Unedited. Damn is it bad support even you bought the brakes used. ;-)
"Hi Andrew
Did you bleed the front and rear lines? They are in the same hydraulic system. Seeing that you fitted all new MC and lines, I suspect you still have air in the system. My trick when overhauling brakes like that is to use cheap fluid and bleed thoroughly. Then when the brake system is well bled (and you spent only a few bucks of cheap fluid) then bleed again with quality fluid. Are you using a pressure bleeder? If not, I suggest doing so. You may have air trapped in the MC, I suspect in the ABS pump too."
BTW That last paragraph of yours definitely reflects badly on you. How old are you? But hey, if you want to give outdated measurements, be my guess. Kits evolve all the time and I might be 4 versions ahead of you... ;-)
BTW The newer version of the front 300x32mm w/ floating discs costs $600.00usd (Massive install kit) + $80.00usd to $200.00usd in rotors and $320.00usd in calipers... You can get away with a $1000.00usd bill, not $1700.00usd, and that's cheaper than Ireland's kit which is w/ fixed rotors, not even floating. ;-)
In regard of your claim of shipping of wrong handbrake drums, it gets very interesting. You may not be aware but I have a back-up of every single email i received and sent since I started the company 10 years ago. I have all your communications too. I have your order for handbrake drums. I have the tracking number. And that's it. Pretty sure that if you had received the wrong parts, I would have an email about that. Are you sure you are not into "fake news"? BTW I also have emails where you ask for rotors part numbers, which I take the time to give you, even though you'd be buying the parts from a Wilwood retailer. Not me. So, is that what you call bad customer support? Not talking about the other emails where you ask about a soft brake pedal, and to which I take the time to reply even though the kit was bought used... Read my reply below. Unedited. Damn is it bad support even you bought the brakes used. ;-)
"Hi Andrew
Did you bleed the front and rear lines? They are in the same hydraulic system. Seeing that you fitted all new MC and lines, I suspect you still have air in the system. My trick when overhauling brakes like that is to use cheap fluid and bleed thoroughly. Then when the brake system is well bled (and you spent only a few bucks of cheap fluid) then bleed again with quality fluid. Are you using a pressure bleeder? If not, I suggest doing so. You may have air trapped in the MC, I suspect in the ABS pump too."
BTW That last paragraph of yours definitely reflects badly on you. How old are you? But hey, if you want to give outdated measurements, be my guess. Kits evolve all the time and I might be 4 versions ahead of you... ;-)
BTW The newer version of the front 300x32mm w/ floating discs costs $600.00usd (Massive install kit) + $80.00usd to $200.00usd in rotors and $320.00usd in calipers... You can get away with a $1000.00usd bill, not $1700.00usd, and that's cheaper than Ireland's kit which is w/ fixed rotors, not even floating. ;-)
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