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View Full Version : UUC DSSR headache...again.


Spyke
11-30-2012, 11:44 AM
A while ago I bought a UUC DSSR for my e36 (1994 325i), and when I got it, it was completely the wrong size. Everything in the drivetrain was completely stock, my build date was within the specified range for fitment. I could not for the life of me get the problem fixed, and I work 6 days a week, 12 hours a day, and don't have the time to make phone calls. I chalked it up to a total loss, and gave my DSSR away with it never getting put to use. I swore never to return to UUC ever again.

UUC is also the ONLY company I know of in the modern world that REFUSES to answer emails. I know they like to throw out the excuse that "email is not a guaranteed form of communication", and while that's somewhat true, there's also these fancy little features like "delivery confirmation", "read receipts", and "auto-reply" which take care of all of that. If someone isn't that computer savvy and they have time unlike me, they could easily follow up on emails with a phone call. There's absolutely NO reason to remove email as a viable form of communication. That is unless you like the fact that nobody can ever prove what you say or promise. Hmmm...

A couple years goes by, and I pick up an e30. I figure, okay, the same thing can't possibly happen twice, right? It's just a straight bar with holes in it, how hard is that to mess up? My shifter components are old and worn out, I want to tighten it up and it should be an easy, happy upgrade.

Ordered a 187 DSSR for my 1987 e30 (325e, 10-1986 build date) with all original parts, Getrag 5 speed. Also ordered the required 1989+ selector rod joint along with it. Got the parts in, all excited and NOPE! The e30 DSSR is also the wrong size. What the hell is going on here?! It's not like my two cars are rare or anything, easily the two most abundant BMW's in the market. All original drivetrains and completely unmodified in that regard, hell I don't even have short shift kits on either car.

So far I have talked to two techs, who offered almost no help and assured me the DSSR is the right one, and that even though the overall length is incorrect, that the hard points/mounting points are at the correct distance. This is CLEARLY wrong, a flat out lie, or someone is severely misinformed and was too lazy to do any fact checking. The 187 DSSR which UUC's site says is the correct part for my car, is 7mm too long. There's simply no two ways about it. My OEM selector rod is 180mm.

***Photos are attached below

Getting nowhere with the tech support guys, I tried sales. I managed somehow to make another call during my workday, and talked to Kate, who immediately seemed more responsive and helpful. She said go ahead and get me the measurement you need, and that I would get the proper part. She even asked if the DSSR was bent or straight, which the tech guys didn't even think of asking. My selector rod is straight by the way, as it should be. Sent an email with measurement, along with photos to prove I'm not crazy, no response. Followed up by email, and forwarded it again to Kate's email and the general email for UUC... nothing.

I am extremely annoyed at this point. It is NOT an easy feat for me to make phone calls, as absurd as that sounds. I'm also on Pacific time, which doesn't help either. I'm in production, work long days with no lunch and I shouldn't be forced as a customer to repeatedly hound this company to fix their mistake. I paid for a part that fits my car, and that's all that I want. I don't think that's too much to ask at all.

If UUC knows there are multiple fitments/varying lengths for each application, it would be really swell to know that beforehand. I would have gladly pulled the part to confirm measurement before I ordered something. Instead, there's only one choice for my application, and absolutely nothing that says otherwise or forewarns of an issue like mine. I have now spent about $300 or so with UUC for parts and shipping combined, and have nothing to show for it, no parts I can use, and I'm irritated beyond belief. I'm amazed and horrified that a company that is run such as this is, can actually stay in business.

UUC, if you want to win back a customer, this is your last chance.

"It's not the mistake that matters, but how you handle it."

fronton
11-30-2012, 12:07 PM
Have you asked for a refund?

Spyke
11-30-2012, 12:10 PM
A refund is really the last thing I want, unless absolutely no resolution can be reached.

I simply want a DSSR that properly fits my e30. Even so, as hard as it is to reach them I don't think getting a refund will be any easier than getting the right part.

Cletonius
11-30-2012, 12:12 PM
Sorry to hear of your problems, I've been eyeing the dssr for a while.

Is there someone you can have call during business hours for you? A friend/girlfriend?

Spyke
11-30-2012, 12:19 PM
Make sure you measure before you order I guess Josh... learn from my pain. Like I mentioned, I have ordered one for the e36 and the e30, and both were completely wrong measurements on hugely popular, unmodified cars. The DSSR is a work of art in itself, if you look past the improper fitments. I really do want a proper fitting one in each car.

Girlfriend's last day of work is Saturday, so I may ask her to call them on my behalf. She's not very informed or technically inclined as she's just learning.

VinniE30
11-30-2012, 03:24 PM
FYI, AKG makes DSSR too.
http://www.akgmotorsport.com/catalog/catalog.php?category=e30%20Shifters

I don't get why everyone gets the UUC one. I never see anyone on here even mention the AKG one. It's been around for a long time and it's even a few bucks less expensive...

Spyke
11-30-2012, 03:36 PM
Looks great, I wasn't aware anyone else made the part. I have had nothing but great experiences with AKG, I will spring for that part if UUC doesn't work out.

Jand3rson
11-30-2012, 04:47 PM
FYI, AKG makes DSSR too.
http://www.akgmotorsport.com/catalog/catalog.php?category=e30%20Shifters

I don't get why everyone gets the UUC one. I never see anyone on here even mention the AKG one. It's been around for a long time and it's even a few bucks less expensive...
Do they make the 10 twisted one for 24V swap cars? If not, they should... this was probably the single best bolt-in/bang-for-the-buck part I've ever owned. made such a huge difference, and is such a simple, good esign.

This is, at least to me, another one of those situations like the "RESPECT YOUR ELDERS" stickers. If the person/party who was originally producing something isn't going to get it done, someone else should. As far as I know, this isn't a trademarked/copyrighted part.

der affe
11-30-2012, 06:15 PM
I put a USED AKG dssr in my car and it fit and worked great. Just so you know.

agent
11-30-2012, 06:34 PM
This is, at least to me, another one of those situations like the "RESPECT YOUR ELDERS" stickers. If the person/party who was originally producing something isn't going to get it done, someone else should.

This situation and the Elders stickers are not even remotely similar. Mucci's Elders stickers were intended from the outset to be a limited run (read: rare) item. It was only after that limited run was exhausted that the copycats from others started showing up.

Jand3rson
11-30-2012, 11:38 PM
So, because people want something that's very popular, something fairly simple (be it a sticker or a section of linkage), it should be left in obscurity and not made available to others, simply for the fact of keeping it "rare"? That's just childish on the face of it.

AKG is well within its abilities to modify the design of their linkage rod to accommodate the 10 twist and work with 24V swap cars.

And I want this made perfectly clear, to you and anyone else who may have inferred it, I am in no way saying that the design should just be "taken over" and reproduced by someone else. There's very little in this world, and more specifically, this industry, that can't be improved upon and/or produced by another manufacturer. Innovation does not simply manifest of its own accord.

bmw325csi
11-30-2012, 11:47 PM
So you wouldn't be upset if someone started producing your seat brackets Josh?

Jand3rson
12-01-2012, 08:35 AM
When people buy our brackets, we make them, and then ship them out. With the exception of a very few incidents, we aren't keeping people waiting for months, not responding to correspondence, sending them the wrong parts, or ones that don't fit.

And other direct fit Recaro brackets are already being produced, just in different designs.

agent
12-02-2012, 09:26 AM
So, because people want something that's very popular, something fairly simple (be it a sticker or a section of linkage), it should be left in obscurity and not made available to others, simply for the fact of keeping it "rare"? That's just childish on the face of it.

...I am in no way saying that the design should just be "taken over" and reproduced by someone else.

But in the preceding quoted paragraph, that's exactly what you said. A finite production number on a decal versus a hard part that is made by multiple manufacturers is not a good comparison - that's my point.

Jand3rson
12-02-2012, 04:35 PM
But in the preceding quoted paragraph, that's exactly what you said. A finite production number on a decal versus a hard part that is made by multiple manufacturers is not a good comparison - that's my point.
I can understand that. But I will maintain, as I said in the quoted post, this is essentially still a piece of linkage. Detailed design and a few other small parts aside, still a piece of shift linkage.

justin_l_
12-03-2012, 09:59 PM
I gave up on UUC as well. They failed me one too many times.

e30partsguy
12-04-2012, 01:02 AM
My friend also bought a DSSR from UUC, he got a 91 318i convertible, somehow, he got one for a M5 the first time, he returned it UUC then he got one for a M3, none of them fit his e30, I know because I'm the one who measured and compared with the stock one. The worst thing is UUC kept telling my friend it's the right one or it will fit his car. I admit their products are good but only when it fit your car, if it doesn't fit, it just a piece of junk.

Hope you resolve your problem with UUC soon.

JRKOUPE
12-04-2012, 04:12 PM
Andy(AKG) and I spoke about a DSSR a while ago......he does not lke the whole idea of using a g260 w/ a 24v set up...lol....and he will not produce a "twisted" dssr...it goes against his core beliefs!

5Toes
12-04-2012, 06:06 PM
^ LAME. Hahaha looks like I may be cutting one and welding...

Jand3rson
12-04-2012, 08:57 PM
Andy(AKG) and I spoke about a DSSR a while ago......he does not lke the whole idea of using a g260 w/ a 24v set up...lol....and he will not produce a "twisted" dssr...it goes against his core beliefs!
Then it sounds to me like someone needs to start producing a "10 Offset Solid Selector Rod".

5Toes
12-04-2012, 10:16 PM
If somebody made one for $80 shipped.. they would sell one to just about everybody who is swapped.

Spyke
12-05-2012, 09:09 AM
Correct part is on its way, finally. Took a little over a month to get a result, which is pretty sad.

I can't say I will be back after this. It's really not that I got a wrong part that upsets me, it happens, I'm very understanding and patient. It's the entire process; from there not being some sort of warning to check for the proper length before ordering, to the absolute complete disregard for proper customer service, no alternative methods of communication, and terrible response time.

My friend also bought a DSSR from UUC, he got a 91 318i convertible, somehow, he got one for a M5 the first time, he returned it UUC then he got one for a M3, none of them fit his e30, I know because I'm the one who measured and compared with the stock one. The worst thing is UUC kept telling my friend it's the right one or it will fit his car. I admit their products are good but only when it fit your car, if it doesn't fit, it just a piece of junk.

Hope you resolve your problem with UUC soon.

Nearly the exact same experience here. I would have gladly gone with AKG if I had known they produced a selector rod. Hopefully others can learn from my ordeal, because I doubt UUC will.

bimma360
12-05-2012, 09:17 AM
Then it sounds to me like someone needs to start producing a "10 Offset Solid Selector Rod".

I've got something up my sleeve. One is in the works :)

butters
12-14-2012, 08:04 AM
I'd like to hear someone compare a newly rebuilt OE selector rod assembly with the DSSR. I'm a mechanical engineer, and I love the design and in theory it sounds great. But, when I did my S50/ZF swap, I decided to save the cost and just rebuilt the original components. Shifter does not have any play at all, it's extremely tight and feels awesome. Looking at their product page, I suppose the real benefit is in the bushings and their durability. The rod itself is barely going to deform unless you're really forcing it. I guess I should feel a DSSR for myself at some point.

Spyke
12-14-2012, 08:13 AM
True, a freshly built system of parts will feel just as good. But because the OEM selector rod is exerting force from one side only, it's just a matter of time until it feels sloppy again.


Still haven't gotten the corrected part from UUC... :confused:

nando
12-14-2012, 12:36 PM
I'd like to hear someone compare a newly rebuilt OE selector rod assembly with the DSSR. I'm a mechanical engineer, and I love the design and in theory it sounds great. But, when I did my S50/ZF swap, I decided to save the cost and just rebuilt the original components. Shifter does not have any play at all, it's extremely tight and feels awesome. Looking at their product page, I suppose the real benefit is in the bushings and their durability. The rod itself is barely going to deform unless you're really forcing it. I guess I should feel a DSSR for myself at some point.

it's not the rod that deforms, but the plastic bushings that the pins slide through. the single shear rod deforms them at a much higher rate. Plus it's just tighter - I went from all new stock parts to a DSSR and the difference is night and day.

F34R
12-14-2012, 03:45 PM
it's not the rod that deforms, but the plastic bushings that the pins slide through. the single shear rod deforms them at a much higher rate. Plus it's just tighter - I went from all new stock parts to a DSSR and the difference is night and day.

This^ I also have brand new everything with a Z4m lever(no DSSR). You notice the DSSR the first time you use it. Best thing is when everything breaks in after a few days.

Spyke
12-14-2012, 03:48 PM
From what I've read (and counting only people who seem very well versed in the e30 platform) there's up to 5 variations of the selector rod.

Jand3rson
12-27-2012, 11:32 PM
it's not the rod that deforms, but the plastic bushings that the pins slide through. the single shear rod deforms them at a much higher rate. Plus it's just tighter - I went from all new stock parts to a DSSR and the difference is night and day.
Exactly what he said. Same here, when I first put my 24V swap together, I used all new components with the stock rod, and doing the same with the DSSR was a world of difference. Shifts are nearly effortless now, and the notchiness of the Z3 1.9 lever is all but gone. I can just flick the lever into each gear. And where my lever used to bump the side of the console going into reverse, it comes nowhere near it now.

Spyke
12-28-2012, 09:49 AM
Going on over 4 MONTHS now, still don't have a part that fits my e30 like it was "supposed" to.

Cletonius
12-28-2012, 12:54 PM
Going on over 4 MONTHS now, still don't have a part that fits my e30 like it was "supposed" to.
Can you return it for a refund? You might try contacting their local BBB or your CC company. You can contest a charge based on merchandise received not being as described. I'd say you're long past there at this point.

ZM Blue Devil
12-28-2012, 01:08 PM
This really sucks. Hope you get it resolved.

Spyke
12-28-2012, 01:56 PM
Can't really just get a refund at this point, unfortunately. When I first finally managed to get a hold of someone over there, they promised to make me a custom one based on the OEM selector rod's measurements that came out of the car. I don't want to bail on them since they did promise to get it right, and I don't really know where they are in that process.

Even if they won't hold up their end of the deal (in a timely fashion) I would like to not break my part of the agreement. It has put me in a difficult spot, but at least it's not some high priced item.

RobertK
01-09-2013, 10:36 PM
This is why you use a credit card. When something isn't right and merchants do not respond then file a charge back. I guarantee they will call as soon as the money goes missing from their account.

markseven
01-11-2013, 07:42 PM
Andy(AKG) and I spoke about a DSSR a while ago......he does not lke the whole idea of using a g260 w/ a 24v set up...lol....and he will not produce a "twisted" dssr...it goes against his core beliefs!
Like!

RobertC
01-14-2013, 04:15 PM
My friend also bought a DSSR from UUC, he got a 91 318i convertible, somehow, he got one for a M5 the first time, he returned it UUC then he got one for a M3, none of them fit his e30, I know because I'm the one who measured and compared with the stock one. The worst thing is UUC kept telling my friend it's the right one or it will fit his car. I admit their products are good but only when it fit your car, if it doesn't fit, it just a piece of junk.

Hope you resolve your problem with UUC soon.

Stock 318is is 274mm, the M5 one is 273mm (.040") (that would be the gap between the two number twos that follow, 22. Some guys might call that a waffleswaffleswaffleswaffles hair)

In this case UUC was CORRECT in that the M5 DSSR would fit his 318is. They did ship the correct one the first time. They DO NOT make a specific DSSR for the 318is and the M5 is the closest one at 1mm difference.

I know as I did the initial measurements and worked with Rob at UUC. Yes it is off by a 1mm, but that is not enough to make it unusable.

Write up, pictures and video here:
http://e30tech.com/forum/showpost.php?p=1036888&postcount=1

Looks like a perfect fit from here:
http://img.photobucket.com/albums/v176/peerless/DSCN1965.jpg

I will admit I have had shipping issues with UUC before. But I also know that sometimes excellent quality aftermarket products can take some patience.

bimmer95
01-14-2013, 06:44 PM
FYI, 9/94+ (E36) selector rod joints are 9mm shorter than the 89-9/94 joints. Maybe someone at UUC just got mixed up on which one to use. While a 7mm difference will push the knob towards the dash considerably, 2mm shorter (187mm-180mm-9mm= -2mm) would marginally tip the knob back towards the driver. The 9/94+ joints are ~$15 cheaper too.

Andy348
01-15-2013, 09:30 AM
I've had similar experiences when buying both the DSSR and the Evo 3 SSK. I sent my order back at least 4 times, and getting UUC on the phone was not easy. Calls were never answered, and if they were answered I'd get hung up on, etc.

4 months after ordering I received the correct parts. I do like the shifter, but I'm not sure if it was worth $350. Either way, I will never buy another product from UUC again.

Cabriolet
01-15-2013, 11:06 AM
wow, it's like there are 2 UUC companies. i ordered my DSSR on their blackfriday sale 2 years ago and got it 3-4 days later. granted i had an early model selector issue(unknown to me @ time of order). but nothing a grinding wheel couldn't fix. damn snug fit but i wouldn't trade it for anything else. AKG's is great quality/feel but looks stupid in a stock car.

Roland H
01-15-2013, 09:56 PM
wow, it's like there are 2 UUC companies. i ordered my DSSR on their blackfriday sale 2 years ago and got it 3-4 days later. granted i had an early model selector issue(unknown to me @ time of order). but nothing a grinding wheel couldn't fix. damn snug fit but i wouldn't trade it for anything else. AKG's is great quality/feel but looks stupid in a stock car.

They lure you in with one company, then then move you over to the other. Classic bait and switch. Going on six months waiting for phone calls and emails to be returned regarding a part that has a "lifetime warranty."

Cabriolet
01-15-2013, 10:53 PM
They lure you in with one company, then then move you over to the other. Classic bait and switch. Going on six months waiting for phone calls and emails to be returned regarding a part that has a "lifetime warranty."

mother of god, that is just ridiculous

Spyke
02-15-2013, 11:06 AM
I'm at over 6 months now... UUC is still ignoring me completely. They won't return my calls, no email of course, no part that fits my car.

I have NEVER, EVER been treated this badly as a customer, in my entire life. And I have purchased from some notoriously difficult vendors.

Shameful

ak-
02-15-2013, 11:20 AM
They sure shipped my complimentary lanyard pretty fast.

Sorry about the mess. It's always a headache in these situations.

Spyke
02-15-2013, 11:30 AM
FYI, 9/94+ (E36) selector rod joints are 9mm shorter than the 89-9/94 joints. Maybe someone at UUC just got mixed up on which one to use. While a 7mm difference will push the knob towards the dash considerably, 2mm shorter (187mm-180mm-9mm= -2mm) would marginally tip the knob back towards the driver. The 9/94+ joints are ~$15 cheaper too.


Just going to run with this, 2mm should be fine (~3mm+ is not okay however)

Thanks for the tip, hope this whole ordeal helps someone else avoid the same issue.

dude8383
02-15-2013, 12:09 PM
Just going to run with this, 2mm should be fine (~3mm+ is not okay however)

Thanks for the tip, hope this whole ordeal helps someone else avoid the same issue.

At 6 months now... why haven't you just bought the AKG variant??

Granted, I purchased the AKG dssr for my ZF tranny and realized it was an aluminum piece vs UUC's steel piece... I prefer the weight of the steel over the aluminum, less effort!

Spyke
02-15-2013, 12:18 PM
Oh believe me, I would have if the circumstances had been different.

I love everything AKG touches, they do top notch work and service is perfect and prompt every time, without fail.

I had money into the UUC rod already that I didn't want to lose. I support my girlfriend and myself on only my paycheck, so I have to make sure not a dollar is wasted. I was not aware at the time of ordering that AKG make a selector rod or I would have immediately went with that without blinking.

Unfortunately, UUC will not get my business ever again due to this nightmare.

Cynical 1
02-15-2013, 02:03 PM
i have ordered a uuc "twisted" dssr about 4 weeks ago. still "backordered" indefinitely...

but, they have always answered the phone when i have called.

if it helps - i am local and would be willing to visit their shop if needed...

Spyke
02-15-2013, 02:16 PM
Thank you very much for the offer Cynical, and also to the rest of you guys who have offered your assistance/solutions. I really love the camaraderie we have within the e30 and e36 crowds, it's a true blessing.

I got a hold of Rob finally, and he's going to cover the later e36 selector joint for me. That puts me at a 2mm difference as discussed, which is acceptable.

Just really silly how bad such a simple transaction became.

noid
02-22-2013, 07:52 PM
Thanks to you and this thread, I ordered the AKG unit instead of the UUC unit a couple months back. Happy with my choice, AKG are a great bunch, and the fitment was spot on.

Spyke
02-26-2013, 09:12 AM
Good to hear!

Just to tidy this up, the late model e36 selector joint combined with the 187 DSSR worked great. I can't really tell it's 2mm off, but more than that may have caused interference issues or just looked way off.

All gears engage smoothly, I was able to take my e30 for a spin for the first time in over 6 months this last weekend. Thankful to have this mess over and have my car back.

I'm unsubscribing for now, but hopefully this can help others avoid the fiasco I went through, or urges others to just get the AKG piece which gets nothing but high praise.

Thank you everyone for your help, insight and kind offers.

bimmer95
03-28-2013, 03:43 PM
Good to hear that worked. I'll let Rob know to recommend the later pivot and I'll post a note on my site too, the nice thing is that the later pivot is ~$15 cheaper than the earlier/shorter one. FYI, I've got one 187mm (non-twist) DSSR in stock now, if anyone needs one.

Boostesi
03-31-2013, 11:00 AM
Oh believe me, I would have if the circumstances had been different.

I love everything AKG touches, they do top notch work and service is perfect and prompt every time, without fail.

I had money into the UUC rod already that I didn't want to lose. I support my girlfriend and myself on only my paycheck, so I have to make sure not a dollar is wasted. I was not aware at the time of ordering that AKG make a selector rod or I would have immediately went with that without blinking.

Unfortunately, UUC will not get my business ever again due to this nightmare.
i am very glad i read this, and i feel bad for you with all the BS you just endured, I also am a huge fan of AKG and there workmanship, its too bad they dont offer a twisted 24v rod, but i will have to deal, just glad i found out about this uuc bs before i ordered a product from them. anyone in this decade should respond via email.

Madhatter
04-02-2013, 07:08 PM
never understood why someone didn't make these adjustable. You could easily make a threaded section in the middle that could be tightened with locking nuts just like tie rods or caster arms. Would allow you adjustments for different lengths and allow you to offset the end as needed for swaps.

markseven
04-02-2013, 07:52 PM
never understood why someone didn't make these adjustable. You could easily make a threaded section in the middle that could be tightened with locking nuts just like tie rods or caster arms. Would allow you adjustments for different lengths and allow you to offset the end as needed for swaps.

Cost? These things are already pricey.

bimmer95
04-02-2013, 10:27 PM
Adjustable ends work for control arms because the forces are just back and forth, there's no twisting forces. If you made a DSSR that way and one of the lock nuts loosened up from the twisting force, you'd be stuck with only 3rd and 4th gear until you crawled back under the car to tighten it back up.

Madhatter
04-03-2013, 05:47 AM
How much force do you really think is going through a shift linkage that you can't stop with a simple case of double nuts or locking pin or grub screw. Hell, if you were that paranoid once you had it set in place and everything adjusted, you could use permanent thread locker.