Vorshlag Motorsports

[gazellebeigem3]

I did not post this to complain. I did it to warn you. Lots of companies do this kind of crap, pile up orders, collect your money and then place an order with their manufacturer with customer money. I read somewhere that this was illegal, but I can't find the source I read it from and I am not able to verify that now and not willing to spend the time to. If not illegal, its definitely unethical.

But the only reasons that I did this is to warn people to be more careful with this and other companies as well as to expose those offenders and discourage them from doing it again.

I am not going to continue to repeat myself, but the real problem here is the way it was handled. End of story.

And I am not going to participate in dialog with Vorshlag publicaly, so don't be surprised if I am ignoring their posts on here. I have said all I need to say to them.

And if you are looking for studs, Vorshlag, Turner, and Bimmerworld all sell studs for our cars.

J.

OP, shoot yourself. vorshlag rules

[She loved E]

So is it fair to say a followup call would have been a lot easier than this?

Not taking sides, and I don't have personal experience with Vorshlag, but since I've been into BMWs (only a year), I've had an amazingly high ratio of so-so experiences with vendors. Take it as constructive criticism, whether or not you were in the wrong.

[matt@Vorshlag]

I did not post this to complain. I did it to warn you. Lots of companies do this kind of crap, pile up orders, collect your money and then place an order with their manufacturer with customer money. I read somewhere that this was illegal, but I can't find the source I read it from and I am not able to verify that now and not willing to spend the time to. If not illegal, its definitely unethical.

J.

I just wanted to say I don't want to "pwn" J. He was a great dealer while he carried our products, there have definitely been much worse. We do not however collect orders and then place an order with our manufacturer with that money. It takes months for our manufacturer to make these studs, coat them and send them to us. Sometimes we just get our timing wrong and that is why they have been out of stock for a few weeks. They will hopefully be back in stock this Friday and if not then early next week.

Thanks,
Matt

[kishg]

And if you are looking for studs, Vorshlag, Turner, and Bimmerworld all sell studs for our cars.

VAC too.. i got a set of theirs and very happy with it.

[JiXer]

Why does everyone always go and complain on forums when things don't go exactly as they dream? People wonder why there aren't more vendors selling more stuff.

I did not post this to complain. I did it to warn you. Lots of companies do this kind of crap, pile up orders, collect your money and then place an order with their manufacturer with customer money. I read somewhere that this was illegal, but I can't find the source I read it from and I am not able to verify that now and not willing to spend the time to. If not illegal, its definitely unethical.

But the only reasons that I did this is to warn people to be more careful with this and other companies as well as to expose those offenders and discourage them from doing it again.

I am not going to continue to repeat myself, but the real problem here is the way it was handled. End of story.

And I am not going to participate in dialog with Vorshlag publicaly, so don't be surprised if I am ignoring their posts on here. I have said all I need to say to them.

And if you are looking for studs, Vorshlag, Turner, and Bimmerworld all sell studs for our cars.

J.

[lowlightbw]

pwned

[matt@Vorshlag]

how about not selling items you don't have? remove listings for time being or state clearly that that part may be on back-order right in the part listing.


Not bashing Vorshlag, but that does seem like a shady practice. I've ran into this with IE, but Jeff called me immediately.

We clearly state in two places that the item is on backorder (before the order can be placed):

[whiltebeitel]

Why does everyone always go and complain on forums when things don't go exactly as they dream? People wonder why there aren't more vendors selling more stuff.

[kishg]

sounds like the OP has some splaining to do..

[Aptyp]

how about not selling items you don't have? remove listings for time being or state clearly that that part may be on back-order right in the part listing.


Not bashing Vorshlag, but that does seem like a shady practice. I've ran into this with IE, but Jeff called me immediately.

[Uber E30]

So OP is mad that he only got an email notification minutes after the order was placed? Fail x10

[gazellebeigem3]

OP, shoot yourself. vorshlag rules

[matt@Vorshlag]

So last week I called Vorshlag to order some wheel studs which they never seem to have in stock. I called to verify stock and was told by Terry that they had them. He said it would be easier for them if I placed the order on line; so I did. I needed the studs for a customer's car for a weekend event and they assured that I would have them by Friday. Well, they weren't in stock, they never called me and told me this, I never got the studs, had to take my set off of my car and withdraw from the event losing my entry fee. Awesome! Their system did send me an order update, but it got lost amongst the dozens of e-mails I get every day and I just never read it. But I didn't think I had anything to worry about, so I'm not sure I would have bothered anyway.

They took my money for an item they did not have. So people make mistakes, and sh*t happens, right. I sent them an e-mail expressing very bluntly my frustration and warning them that I would take my business elsewhere if they did not handle this to my satisfaction..... well.... guess what.... They blamed it all on me. And there course of action was to send me 6 e-mails (and counting) trying to illustrate how it is all my fault and went as far as to state that I am (and I quote) "Fired as a vendor".

Classy stuff.
Not sure if anyone will even bother to read this, but buyer beware. Apparently the website is always correct and speaking to a human on the phone is not worth a damn thing.

J.

I definitely do not want to start anything on here, but I felt we needed to respond (Terry is at Nationals for SCCA and would be quite slow to respond).

On the 31st, you called and spoke with Stuart asking for pricing information for an order you wanted to place. Stuart mentioned our new dealer agreement so we got you started on sending that to us. He does not recall if he said they were in stock or not (I'm not sure why he would have said they were because they have been out of stock for a while, but it is quite possible). However, he does specifically recall not being told about an order deadline. You placed the order online and there were two separate notifications that this product was on backorder shown to you before the order was placed. I replied (not an automated notification) within three minutes after the order was placed via email explaining that the part was indeed on backorder and asking what he wanted to do about the order. I did not receive an email back until this morning, the 9th of September and understandably, it was an angry one.

Another point I would like to clear up is the issue that we did an illegal act by billing you for a product you ordered. Our online ordering system bills all orders immediately. This is why we have backorder notifications before an order is placed and we respond after an order is placed just in case the customer missed a notification.

Yes, the 75mm studs. You may have missed the part where I called in to ask them if they had them and they said yes. I told them that I needed them for that weekend and that it was urgent. If it were my customer, I would have followed up on it and not relied on an automated e-mail notification. Especially with a shop that is a repeat customer and a registered dealer.

J.

Again, can't confirm or deny the stock question because Stuart does not recall it. He does recall that there was no deadline mentioned. Also, if you had mentioned this deadline in your order notes section when you placed the order, I would have called after I emailed you the notification of the backorder. We pride ourselves with our customer service, but when we receive statements like this: "You had better come up with a very generous reconciliation for this issue or this will be the last time I do business with you.", we don't appreciate it. Then after receiving emails explaining our notification process and getting angry with us, you state: "And you can count on plenty of others hearing about this."

Again, I apologize for the inconvenience this whole ordeal has caused you.

[bmwpower]

haha.. bent over? how much do crush washers cost?

lol...good point.
You'd be surprised. 4-5x times as much at my dealer.
But they have them in stock, unless it's an odd ball one.

[kishg]

Seeing this more and more. Had it happen from another vendor for several crush washers which I waited weeks for due to a "backorder". I should have just ordered from the dealer and bent over.

Vendors are just starting to care less and less.

haha.. bent over? how much do crush washers cost?