Just need a platform to vent. Back in November I found out my radiator was leaking so after doing some research I wanted to go with a BEHR radiator. It seemed to be a little difficult to find but I came across the rock auto site and used the catalog to find a list of radiators that fell under my car's category which was a 1989 325i 2.5L Manual with AC. Here's the BEHR radiator that the catalog told me would fit.
My dumbass trusted them and once the package arrived I left it sealed since I wasn't sure when I would have time to work on the car. Fast forward a few months to this past weekend. Upon opening the box my friend and I noticed that the inlet and outlet positions were opposite from where it is on the oem radiators.
I called rock auto yesterday to try to convince them that this radiator is not for my car even though according to their system it should fit. I was basically told that it was my fault for not following the footnote that shows the dimensions of the radiator....550x34x470 and compare it with what I need.
How the hell am I supposed to know what the dimensions are of my radiator unless I take it out? On realoem it only shows the "550" dimension. When I checked out the other brands they listed for sale for my car, the inlet/outlet configuration was correct. Only the BEHR radiator had the incorrect configuration.
I thought that maybe that the radiator I bought was for the "e" and not "i" but when I do a search that's not it either. After 2 calls to rockauto and an email, they seem to not want to help resolve this and is adamant that it is up to me to verify that dimensions are what I need.
I guess I found out the hard way but I still felt it was unfair and would have been nice of them to help me out in this circumstance. At least a clear footnote next to the product saying that the radiator will not fit ALL 1989 325i 5 speed with AC vehicles would have caught my attention.
Now I need to try and figure out which car the radiator is for so I can try and sell it to recoup some of the money lost. Any help would be greatly appreciated. Thanks and end rant.
My dumbass trusted them and once the package arrived I left it sealed since I wasn't sure when I would have time to work on the car. Fast forward a few months to this past weekend. Upon opening the box my friend and I noticed that the inlet and outlet positions were opposite from where it is on the oem radiators.
I called rock auto yesterday to try to convince them that this radiator is not for my car even though according to their system it should fit. I was basically told that it was my fault for not following the footnote that shows the dimensions of the radiator....550x34x470 and compare it with what I need.
How the hell am I supposed to know what the dimensions are of my radiator unless I take it out? On realoem it only shows the "550" dimension. When I checked out the other brands they listed for sale for my car, the inlet/outlet configuration was correct. Only the BEHR radiator had the incorrect configuration.
I thought that maybe that the radiator I bought was for the "e" and not "i" but when I do a search that's not it either. After 2 calls to rockauto and an email, they seem to not want to help resolve this and is adamant that it is up to me to verify that dimensions are what I need.
I guess I found out the hard way but I still felt it was unfair and would have been nice of them to help me out in this circumstance. At least a clear footnote next to the product saying that the radiator will not fit ALL 1989 325i 5 speed with AC vehicles would have caught my attention.
Now I need to try and figure out which car the radiator is for so I can try and sell it to recoup some of the money lost. Any help would be greatly appreciated. Thanks and end rant.
Comment