Feedback on Stitched Wheels.
Just got off the phone with Jordan after 4 weeks of no contact initiated by him.
I contacted him 3 times by e-mail and twice by phone when the wheel was not sent by the estimated time. Original ETA was 3 weeks from the time he received it. At the 3 week point (on the 9th) I e-mailed him. 3 days later he responded that the wheel would be sent out that day or 4 days later at the latest on the 16th . Then, after no wheel, and no contact I contacted him by e-mail again. A delayed response to that e-mail then said 17th or 18th and that he would send a tracking number. Since then, no wheel, no tracking number, no contact. My last e-mail has gone unanswered. I called him today (the 21st) and he told me that it was his wife's job to answer the e-mails and that he doesn't answer the phone because he gets a lot of telemarketing calls...
I recommended to him that if there was a delay to take a few minutes and send an e-mail or make a phone call to give an update.
So I'd like to give some feedback on the quality of work, but as yet I have no wheel and no tracking number and a lot of excuses.
I won't be relying on Jordan in the future and can not recommend.
Just got off the phone with Jordan after 4 weeks of no contact initiated by him.
I contacted him 3 times by e-mail and twice by phone when the wheel was not sent by the estimated time. Original ETA was 3 weeks from the time he received it. At the 3 week point (on the 9th) I e-mailed him. 3 days later he responded that the wheel would be sent out that day or 4 days later at the latest on the 16th . Then, after no wheel, and no contact I contacted him by e-mail again. A delayed response to that e-mail then said 17th or 18th and that he would send a tracking number. Since then, no wheel, no tracking number, no contact. My last e-mail has gone unanswered. I called him today (the 21st) and he told me that it was his wife's job to answer the e-mails and that he doesn't answer the phone because he gets a lot of telemarketing calls...
I recommended to him that if there was a delay to take a few minutes and send an e-mail or make a phone call to give an update.
So I'd like to give some feedback on the quality of work, but as yet I have no wheel and no tracking number and a lot of excuses.
I won't be relying on Jordan in the future and can not recommend.
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