Issues with CATuned.. Am I the only one?

[AbsorbantNut]

man, once the thread was created seem like the issue got resolved real quick. glad that you're getting the refund and that everything worked out

[jaywood]

man, once the thread was created seem like the issue got resolved real quick. glad that you're getting the refund and that everything worked out

This.

[catuned]

We do not keep any credit card data on file.
Since the order was processed by CC we just need to be able to do the refund.
As an alternative we are happy to Paypal to the customers account.
This is the only reason for the customer to contact us back.

At the end of the day we would rather see the cores.
And are more then happy to refund the core charge.

[florida_dirt]

man, once the thread was created seem like the issue got resolved real quick. glad that you're getting the refund and that everything worked out

Funny how things work.


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[florida_dirt]

We do not keep any credit card data on file.

Since the order was processed by CC we just need to be able to do the refund.

As an alternative we are happy to Paypal to the customers account.

This is the only reason for the customer to contact us back.



At the end of the day we would rather see the cores.

And are more then happy to refund the core charge.

My paypal is joshstaab@gmail.com I'd gladly accept refund through there as long as fees are covered on your end.


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[florida_dirt]

We are aware of the issue.

The UPS driver is the problem here.
We are both frustrated. The customer is correct in that he sent us the cores but the issue comes up because we did not receive the cores here at the shop.

Steps to getting a refund:
1) we have to receive them (the cores)
2) we have to check them and make sure they are correct application, correct size (51mm) and re-usable.
3) refund is done back to your payment method

Now back to the package that was sent to us. The UPS driver did not deliver it to us. It was signed by corey. We do not have a corey that works here.
I have talked to UPS directly who first said we can't open a claim with them due to us not being the shipper.

After the claim was opened I have personally called a few times and got the run around. I have also talked to the UPS driver who finally said last week that he might have delivered it to the wrong address.

As of this morning. I called a bunch of businesses down the street and was finally able to located it at 2509 Fulton Ave. Spoke to the manager and they did locate actually 2 of our packages. They do have a Cory working at that business who signs for packages all the time. So we now have the cores. We have checked them and they are good.

Refund is ready to be processed. Please contact us for a immediate $300 core refund.

Thank you for your business;

-Igor P.

Glad they were recovered.


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[fresh_TD]

Glad it all worked out for the OP

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[florida_dirt]

Thanks everyone.


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[AbsorbantNut]

Thanks everyone.

<3 glad to see that you didn't get brushed off again

lmk what you wanna do about those ARP studs ;D

[catuned]

<3 glad to see that you didn't get brushed off again

lmk what you wanna do about those ARP studs ;D

Nothing gets brushed off. We take these things seriously.

[catuned]

Refunded: You sent $300.00 to joshstaab@gmail.com
Thank you!

[florida_dirt]

<3 glad to see that you didn't get brushed off again



lmk what you wanna do about those ARP studs ;D

The squeaky wheel gets the grease 😉


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[florida_dirt]

Refunded: You sent $300.00 to joshstaab@gmail.com
Thank you!

Received. Glad this was resolved.


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[ThatOneEuroE30]

Glad to see things get resolved. I've never had an issue with Igor but then again have never boughten big ticket items just some poly bushings and re toe/camber kit

[Mr. Burns]

Glad it worked out.

Should never, ever of gotten to this point.

But, you did what you needed to do and finally taken seriously