A while ago I bought a UUC DSSR for my e36 (1994 325i), and when I got it, it was completely the wrong size. Everything in the drivetrain was completely stock, my build date was within the specified range for fitment. I could not for the life of me get the problem fixed, and I work 6 days a week, 12 hours a day, and don't have the time to make phone calls. I chalked it up to a total loss, and gave my DSSR away with it never getting put to use. I swore never to return to UUC ever again.
UUC is also the ONLY company I know of in the modern world that REFUSES to answer emails. I know they like to throw out the excuse that "email is not a guaranteed form of communication", and while that's somewhat true, there's also these fancy little features like "delivery confirmation", "read receipts", and "auto-reply" which take care of all of that. If someone isn't that computer savvy and they have time unlike me, they could easily follow up on emails with a phone call. There's absolutely NO reason to remove email as a viable form of communication. That is unless you like the fact that nobody can ever prove what you say or promise. Hmmm...
A couple years goes by, and I pick up an e30. I figure, okay, the same thing can't possibly happen twice, right? It's just a straight bar with holes in it, how hard is that to mess up? My shifter components are old and worn out, I want to tighten it up and it should be an easy, happy upgrade.
Ordered a 187 DSSR for my 1987 e30 (325e, 10-1986 build date) with all original parts, Getrag 5 speed. Also ordered the required 1989+ selector rod joint along with it. Got the parts in, all excited and NOPE! The e30 DSSR is also the wrong size. What the hell is going on here?! It's not like my two cars are rare or anything, easily the two most abundant BMW's in the market. All original drivetrains and completely unmodified in that regard, hell I don't even have short shift kits on either car.
So far I have talked to two techs, who offered almost no help and assured me the DSSR is the right one, and that even though the overall length is incorrect, that the hard points/mounting points are at the correct distance. This is CLEARLY wrong, a flat out lie, or someone is severely misinformed and was too lazy to do any fact checking. The 187 DSSR which UUC's site says is the correct part for my car, is 7mm too long. There's simply no two ways about it. My OEM selector rod is 180mm.
***Photos are attached below
Getting nowhere with the tech support guys, I tried sales. I managed somehow to make another call during my workday, and talked to Kate, who immediately seemed more responsive and helpful. She said go ahead and get me the measurement you need, and that I would get the proper part. She even asked if the DSSR was bent or straight, which the tech guys didn't even think of asking. My selector rod is straight by the way, as it should be. Sent an email with measurement, along with photos to prove I'm not crazy, no response. Followed up by email, and forwarded it again to Kate's email and the general email for UUC... nothing.
I am extremely annoyed at this point. It is NOT an easy feat for me to make phone calls, as absurd as that sounds. I'm also on Pacific time, which doesn't help either. I'm in production, work long days with no lunch and I shouldn't be forced as a customer to repeatedly hound this company to fix their mistake. I paid for a part that fits my car, and that's all that I want. I don't think that's too much to ask at all.
If UUC knows there are multiple fitments/varying lengths for each application, it would be really swell to know that beforehand. I would have gladly pulled the part to confirm measurement before I ordered something. Instead, there's only one choice for my application, and absolutely nothing that says otherwise or forewarns of an issue like mine. I have now spent about $300 or so with UUC for parts and shipping combined, and have nothing to show for it, no parts I can use, and I'm irritated beyond belief. I'm amazed and horrified that a company that is run such as this is, can actually stay in business.
UUC, if you want to win back a customer, this is your last chance.
"It's not the mistake that matters, but how you handle it."
UUC is also the ONLY company I know of in the modern world that REFUSES to answer emails. I know they like to throw out the excuse that "email is not a guaranteed form of communication", and while that's somewhat true, there's also these fancy little features like "delivery confirmation", "read receipts", and "auto-reply" which take care of all of that. If someone isn't that computer savvy and they have time unlike me, they could easily follow up on emails with a phone call. There's absolutely NO reason to remove email as a viable form of communication. That is unless you like the fact that nobody can ever prove what you say or promise. Hmmm...
A couple years goes by, and I pick up an e30. I figure, okay, the same thing can't possibly happen twice, right? It's just a straight bar with holes in it, how hard is that to mess up? My shifter components are old and worn out, I want to tighten it up and it should be an easy, happy upgrade.
Ordered a 187 DSSR for my 1987 e30 (325e, 10-1986 build date) with all original parts, Getrag 5 speed. Also ordered the required 1989+ selector rod joint along with it. Got the parts in, all excited and NOPE! The e30 DSSR is also the wrong size. What the hell is going on here?! It's not like my two cars are rare or anything, easily the two most abundant BMW's in the market. All original drivetrains and completely unmodified in that regard, hell I don't even have short shift kits on either car.
So far I have talked to two techs, who offered almost no help and assured me the DSSR is the right one, and that even though the overall length is incorrect, that the hard points/mounting points are at the correct distance. This is CLEARLY wrong, a flat out lie, or someone is severely misinformed and was too lazy to do any fact checking. The 187 DSSR which UUC's site says is the correct part for my car, is 7mm too long. There's simply no two ways about it. My OEM selector rod is 180mm.
***Photos are attached below
Getting nowhere with the tech support guys, I tried sales. I managed somehow to make another call during my workday, and talked to Kate, who immediately seemed more responsive and helpful. She said go ahead and get me the measurement you need, and that I would get the proper part. She even asked if the DSSR was bent or straight, which the tech guys didn't even think of asking. My selector rod is straight by the way, as it should be. Sent an email with measurement, along with photos to prove I'm not crazy, no response. Followed up by email, and forwarded it again to Kate's email and the general email for UUC... nothing.
I am extremely annoyed at this point. It is NOT an easy feat for me to make phone calls, as absurd as that sounds. I'm also on Pacific time, which doesn't help either. I'm in production, work long days with no lunch and I shouldn't be forced as a customer to repeatedly hound this company to fix their mistake. I paid for a part that fits my car, and that's all that I want. I don't think that's too much to ask at all.
If UUC knows there are multiple fitments/varying lengths for each application, it would be really swell to know that beforehand. I would have gladly pulled the part to confirm measurement before I ordered something. Instead, there's only one choice for my application, and absolutely nothing that says otherwise or forewarns of an issue like mine. I have now spent about $300 or so with UUC for parts and shipping combined, and have nothing to show for it, no parts I can use, and I'm irritated beyond belief. I'm amazed and horrified that a company that is run such as this is, can actually stay in business.
UUC, if you want to win back a customer, this is your last chance.
"It's not the mistake that matters, but how you handle it."
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