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    Massive Brakes - Stay Away!

    Awhile back I purchased a Street Kit from Massive Brakes and had nothing but great experiences with it, save for some high-temp rotor warping on the track. In anticipation of a new build I bought a brand new set of two piece rotors to solve the heating issue but before I ever even took them out of the box I realized I ultimately wanted to go bigger and I needed money more then brakes I wouldn't use for a year.

    I'm one of the head techs at an independent performance and restoration shop here in NH and when I customer came in looking for a mild big brake kit for his street-driven E30 I offered him mine. With brand new rotors and pads and zero issues on the other components we sent him on his merry way, feeling confident in our new install.

    Occasionally, new rotors are cut out of a faulty piece of metal and as soon as they heat up the first time or two they will warp and cause a steering wheel vibration. It's not common but we see it once in awhile and when it happens, it's a simple matter of swapping them out for a new set and sending the old rotors back to our supplier for a refund.

    This happened to the brand new Massive two-piece rotors so I contacted Lee Vuong, the owner of Massive Brakes for a simple set of replacement rotors so I could warranty them out. (Please note that this is a 2-piece rotor and the only part that needed replacing was the cheap, outer rotor and not the expensive hat.) Lee's response was stall for a month bullshitting about why the rotors might not be warped even though they very clearly were. Then, two weeks ago he stopped responding entirely. At this point, the customer is furious with me and I have been forced to buy back the entire kit out of my own pocket and install stock brakes at my company's expense. This leaves me broke, down a customer, and left with a broken big brake kit that's no good to me. All it would have taken was two rotors which Mr. Vuong could have been reimbursed for from HIS supplier, leaving him with zero financial responsibility.

    In light of this situation I am begging you future big brake customers, as a professional and a fellow enthusiast, to pass over Massive Brakes and instead consider the options from FastBrakes.com or UUC. And Lee, if and when you read this please respond to my email with an explanation of how you intend to make this situation right. I'm pretty damn sure Rob Levinson would have sent me some new rotors in a timely fashion...


    Sincerely,
    Brendan Block

    AVA Restoration Services - Dublin, NH
    '89 325is S50 Track Montser
    '04 X5 Daily/Tow Vehicle

    http://www.avarestoration.com

    http://www.myspace.com/brendanfiddle


    Click here if you want to be my zombie slave...

    http://www.youtube.com/user/Fidhle007

    #2
    This is too bad, and not what I would expect to happen. Best of luck.
    Originally posted by z31maniac
    I just hate everyone.

    No need for discretion.

    Comment


      #3
      Interesting. Good to know as I'm starting a new build and brakes are on the list.

      Comment


        #4
        Interesting, I haven't seen wiki quote posting guy for awhile.
        1985 BMW 325e
        1997 BMW M3/4/5
        2007 Chevy Silverado Crew Cab 5.3 v8

        Comment


          #5
          Never thought I would read something like this about lee. I will be subscribed to see how this turns out. Its like a soap ophera for men.
          ** Lot's of M20 turbo parts for sale.**



          Turn key track car.

          http://www.r3vlimited.com/board/showthread.php?t=222066

          Comment


            #6
            Originally posted by E30Idea View Post
            Its like a soap ophera for men.
            lol
            -Darius (aka DiscoDoughnuts on other forums)

            dude man bro...

            Comment


              #7
              I would also LOVE to hear other brake suppliers take on the situation, only seems fair after Lee climbs down their throat in threads about them.

              I shudder to think what sort of support one would receive being on entirely different continents.

              SILBER COMBAT UNIT DELTA (M-Technic Marshal)
              RTFM:http://www.r3vlimited.com/board/showthread.php?t=56950

              Comment


                #8
                Bad business is no business, and as a Shop owner it's easier and more professional to refund or help the customers in need of refunds than to make a quick buck. I would rather take One loss and keep my customers for life and happy. I hope everything works out man.
                www.CASTROMOTORSPORT.com

                Castro Motorsport
                12600 Sherman Way, Unit C
                North Hollywood, CA 91605
                818-765-3606

                Follow Castro's on Facebook:
                http://www.facebook.com/pages/Castro...02411516506828

                Follow Castro's on Instagram:
                http://instagram.com/castromotorsport#


                sigpic

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                  #9
                  Bimmerforums is the preferred online BMW Forum and community for BMW owners. At Bimmerforums, you will find technical how-to information maintenance specifics audio advice wheel and tire combinations and model specific details not found anywhere else. Our professionals are here to help make sure you find the answers you need to your questions and our community is here to help other brainstorm ideas for the future.
                  '89 325is S50 Track Montser
                  '04 X5 Daily/Tow Vehicle

                  http://www.avarestoration.com

                  http://www.myspace.com/brendanfiddle


                  Click here if you want to be my zombie slave...

                  http://www.youtube.com/user/Fidhle007

                  Comment


                    #10
                    :Popcorn:
                    Originally posted by Fusion
                    If a car is the epitome of freedom, than an electric car is house arrest with your wife titty fucking your next door neighbor.
                    The American Republic will endure until the day Congress discovers that it can bribe the public with the public's money. -Alexis de Tocqueville


                    The Desire to Save Humanity is Always a False Front for the Urge to Rule it- H. L. Mencken

                    Necessity is the plea for every infringement of human freedom. It is the argument of tyrants.
                    William Pitt-

                    Comment


                      #11
                      Good to know since I will be doing an engine swap soon
                      Originally posted by audiquattrot
                      bimmers b4 b*tches....remember that.
                      1990 Alpinweiss 325i - secret 500whp build
                      2000 Audi S4 B5 Laser Red
                      1990 Nissan 240sx - Drift Missile
                      2006 CBR600RR

                      Comment


                        #12
                        I hear and see a lot of good things from UUC in both quality and service. It's sad to see transactions go this wrong for both parties, especially one that could be resolved with a warranty return.

                        Comment


                          #13
                          I think this is bad business if I take the story at face value.

                          For one, Lee ignoring you. He should just say, "I'm not going to replace your rotors" if he has no intention of doing so.

                          The other, you for waiting for Massive's warranty replacement parts to take action. These, I believe, are off-the-shelf Wilwood rotors that cost around $160 a pair. I'd be furious if I dropped my car off and had to wait for warranty parts to come in. I'd take the risk if it were a paying customer if it meant cultivating a relationship.

                          Originally posted by whysimon
                          WTF is hello Kitty (I'm 28 with no kids and I don't have cable)

                          Comment


                            #14
                            Like FredK said, why buy back the whole kit vs slapping new rotors on?
                            Need parts now? Need them cheap? steve@blunttech.com
                            Chief Sales Officer, Midwest Division—Blunt Tech Industries

                            www.gutenparts.com
                            One stop shopping for NEW, USED and EURO PARTS!

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                              #15
                              This is quite the contrast to everything else I've heard about Massive's products and service, very interested to see where it goes.

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