On May 1st of this year I ordered a re-manufactured drive shaft from Bavauto. Upon receiving the drive shaft (ordered because of a bad u-joint on my 1990 325is) we installed it within a week and sent back the core.
I understand Beyer, the manufacturer, actually sends and receives the drive shafts/core, But it has been over 3 months since I sent back. I called Bavauto July 2nd and was told by one of the sales reps that their manager is on vacation and he takes in the refunds from Beyer so I'd have to wait for him to return. I just called again today (July 28th) and was told the same thing, that his manager is on vacation.
While I understand things take time, I feel as if three months is a bit much to receive a refund on my core, or any information on it. Has anyone else had any issues like this?
I understand Beyer, the manufacturer, actually sends and receives the drive shafts/core, But it has been over 3 months since I sent back. I called Bavauto July 2nd and was told by one of the sales reps that their manager is on vacation and he takes in the refunds from Beyer so I'd have to wait for him to return. I just called again today (July 28th) and was told the same thing, that his manager is on vacation.
While I understand things take time, I feel as if three months is a bit much to receive a refund on my core, or any information on it. Has anyone else had any issues like this?
Comment