From my post @ e30tech concerning Bavarian Engine Exchange.
I can add one more negative rep to this company. I just wish I would have seen this thread before I started dealing with them.
Here's my story:
On feb 20 I ordered a used engine, I finally got it nearly three weeks later on march 10. While I was waiting I had to call to get my order number because it wasn't emailed to me after I ordered, and again to get the shipment info. I didn't get a response to any of my emails, I ALWAYS had to call and talk to someone before anything happened.
Their salesperson had told me to expect even compression on all cylinders when I bought it so I ran a leak-down test. All cylinders were fine except number 4. I was getting roughly 86% blow-by at the exhaust port (wtf?!) So being pretty upset I sent my salesperson an email on the 11th and called the same day, I couldn't get my salesperson but the CSR said to expect a reply to my email before the end of the day. Well that didn't happen, I didn't hear from my salesperson again until I called on the 16th!
Long story short I was told my cylinder head would be fixed. It was supposed to be picked up with shipping paid this past Wednesday the 24, that didn't happen either. I didn't bother sending an email and just called, this time a bit more irate. Now they say it'll get picked up on Monday the 29th but I have no reason to believe that will actually happen or that they'll actually fix their mistake.
At this point I just feel like I've been getting strung along by these guys. It has been over a month since I placed my order and I still don't have anything I can use. I've been keeping a log of my interactions with Bavarian and even talked to my credit card issuer to see what steps I need to take to get a charge-back if they don't ultimately make good on their assurances.
Does anyone have any suggestions on what else I can do to get this situation fixed?
NOTE:I know there is a thread on Bavarian Auto Recycling but I wasn't sure if they are in fact the same company so I created a new thread, please feel free to merge this with the other thread if that's the case.
I can add one more negative rep to this company. I just wish I would have seen this thread before I started dealing with them.
Here's my story:
On feb 20 I ordered a used engine, I finally got it nearly three weeks later on march 10. While I was waiting I had to call to get my order number because it wasn't emailed to me after I ordered, and again to get the shipment info. I didn't get a response to any of my emails, I ALWAYS had to call and talk to someone before anything happened.
Their salesperson had told me to expect even compression on all cylinders when I bought it so I ran a leak-down test. All cylinders were fine except number 4. I was getting roughly 86% blow-by at the exhaust port (wtf?!) So being pretty upset I sent my salesperson an email on the 11th and called the same day, I couldn't get my salesperson but the CSR said to expect a reply to my email before the end of the day. Well that didn't happen, I didn't hear from my salesperson again until I called on the 16th!
Long story short I was told my cylinder head would be fixed. It was supposed to be picked up with shipping paid this past Wednesday the 24, that didn't happen either. I didn't bother sending an email and just called, this time a bit more irate. Now they say it'll get picked up on Monday the 29th but I have no reason to believe that will actually happen or that they'll actually fix their mistake.
At this point I just feel like I've been getting strung along by these guys. It has been over a month since I placed my order and I still don't have anything I can use. I've been keeping a log of my interactions with Bavarian and even talked to my credit card issuer to see what steps I need to take to get a charge-back if they don't ultimately make good on their assurances.
Does anyone have any suggestions on what else I can do to get this situation fixed?
NOTE:I know there is a thread on Bavarian Auto Recycling but I wasn't sure if they are in fact the same company so I created a new thread, please feel free to merge this with the other thread if that's the case.
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