High Flow Fuel Systems

[agent]

So you gave them about 4 business hours and then filed a dispute? Tough customer.

I gave them more than 18 hours, which should be plenty of time for an e-commerce site to process an order. When there was still no record of it on their site AND I could not reach anyone by phone despite multiple attempts, I filed.

[Ayman]

So you gave them about 4 business hours and then filed a dispute? Tough customer.

He backed out before something shady happened, and something shady happened

[fronton]

So you gave them about 4 business hours and then filed a dispute? Tough customer.

[agent]

http://www.highflowfuel.com/

Cliffs:

I placed an order expecting timely processing and shipping (as indicated on their site) of a fuel pump install kit. I filed a pre-emptive PayPal dispute when it looked like I was not going to receive the part as promised, and it appears I was correct in doing so.

Details:

From Buyer - 5/21/2013 13:49 CDT

I placed an order on your website last night. There is no record of the order in my account, and no one is answering the phone when I called (twice) to find out what is going on. I need this part ASAP and ordered it from your site because it said I would receive it by Priority Mail in 2-3 days. I am entering a dispute because there is no indication that I will recieve the part as promised.

From Buyer - 5/21/2013 15:16 CDT

After unsuccessfully trying to reach the seller twice more by telephone, I went ahead and sourced the part elsewhere. I would simply like a refund.

From Seller - 5/21/2013 17:25 CDT

This is unacceptable that you filed a case on us. You ordered the part last night. USPS tracking WAS [redacted] but we are obviously cancelling the order since you filed a dispute. Again, this is unacceptable as a customer to jump the gun like this. Good luck finding this part for the same price anywhere else!!

From Buyer - 5/21/2013 21:23 CDT

What's unacceptable is: 1) that your website didn't have any record of my order 18+ hours after I placed it; 2) that despite trying to reach someone by telephone no less than five times throughout the course of the day today I could not, and there is no voice mail on that line so callers can leave a message; and 3) after checking that tracking number in your reply, despite showing Priority Mail (and a 2-3 day arrival) as the method of shipping during checkout, it's actually coming First Class and scheduled to arrive 2-3 days later than it would have if it had been sent as your site advertised.

I drove nearly 100 miles round trip to get this part today, and I was happy to do it since I now have it in hand and can complete this time-sensitive repair instead of waiting until Saturday - or more likely Monday as it was being sent to a business address - for yours to arrive. Good day.