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Then I've no idea why that ballast went kaput so fast. Either way, resolved fairly fast if you bug 'em a bit. -
You'll have to take some time and blow up their phone systems on lunch breaks, smoke breaks and the like. I ordered a 55w 6000k HID kit setup for my Euro Smiley's and two days after the install a ballast burns out (swaped side to side and it just flat went ka-put). I contact them via "ticket" and had a similar run around. I blew up their phones all the next day. It was resolved within the next 2 days. Turns out they sent 55w bulbs and a 35w ballast (just one strangely). Now I have a spare ballast. And in the process, they sent me two more free 55w 5000k bulbs... not sure if they meant to, but that's how it turned out.
Ordered another setup just today for the other e30.
Moral of the story... bug 'em.Leave a comment:
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The have a few newbs working there that don't know much about their own products.Leave a comment:
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In a response from them I got today, the email said
"Ticket ID: VFF-489050
Department: Returns/Warranty
Priority: Low
Status: Open"
Priority low huh? Awesome.Leave a comment:
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DDM tuning
Hey guys, thought I'd share my experience with ddm tuning and what a joke it's been so far. On February 27th I ordered a set of 35watt 5000k HIDs from DDMtuning.com FIVE DAYS later i get an email that they are out of stock and will be in March 9th, I call them and ask if they have 55w in stock, they do, so I pay the difference and they mail them out that day. I receive them a couple days later, March 6th I wanna say. I plug them in and test them and everything looks okay. I install them in my car and think I'm good to go. The next day I'm driving at night and notice the drivers side looks significantly dimmer than the passenger side, and the passenger side has a very visible blue tint to it. Not a color I'd expect from a 5000k 55w bulb. So, I open a support ticket and 2 days later, I get a reply to mail them in. It takes me a couple days to find time to mail them in, so I send the HID kit back March 13th. I request to exchange them for the 35w lights I originally wanted and they say no problem. The following friday, I receive the new HID kit, I open it up, and what do you know, a ballast is missing. I call them immediately and leave a message as it was after 6pm and they were gone for the day. Fast forward to today, I hadn't heard back from them (almost 6 days since I called them). I've been very busy with work and haven't had a chance to call them during the daytime this week, so this moring (march 25th) I call them and speak to a CS rep, she tells me to take pictures of the box and that they will have to file a claim with USPS because it left there warehouse at 3.0LBS. BS, my tracking number shows a weight of 2.6LBS, and the package was shipped with UPS, not postal service. I call back and let them know this, they still want pictures, I explain the box was perfectly sealed when I received it and obviously will look different now that I opened it. So, it's been just short of a month since I originally orded my lights and I'm still probably a week out from having a working set. Oh yeah and they never bothered to refund me the difference in cost from the 55w kit I paid for and the 35w kit I'm supposed to be receiving.
Just thought I'd share, sorry for the long post.:(
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