Condor speed Shop..... Hmm

[JinormusJ]

Condor is lagit
Definitely heard good things from them; will be using their bushings for my complete suspension tune-up when time and money comes around to it

[Vivek]

Glad it all worked out. No vendor that I've found through r3v has ever let me down.

[mrbeef612]

After getting the mounts I also got awesome beer cousie.. Thanks man.. The mounts were just like in the picture.. The install was easier then installing factory mounts.. and they did not add to much vibrations. Just enough to make me feel more connected with the car.. Thanks again guys.. I will be buying from you again.

[MattAvino]

So everything is fine. Good.

[mrbeef612]

Yea they told you they were out of stock.. I had to ask to find out what was going on.. He just email me and told me what was gong on and he is going to two day them to me..

[gkurey]

I ordered my subframe bushings knowing they were out of stock. Condor told me they would be made and read to ship within a week or so. A week went by, and then I had a tracking number...they aren't trying to jerk you around. If the date moves, I'm sure it's for a real supply issue or whatever. Don't fret, man...the products are worth waiting for and the customer service is good. I'm sure you will get your parts when he is able to send them. IF he could send them, I'm sure he already would have.

[M-technik-3]

Sorry a polite heads up goes a long way for repeat business.

[golde30]

You ordered 1 week ago. Whats the big deal? If you want fast CS and Shipping, go buy from TMS. This is a small business serving a specialty customer base. There are going to be delays here and there. I hope you are not into guns, people have to wait months and months for parts, and that is typical.

[mrbeef612]

it was for next weeks Tuesday not this week...

[future rs]

So you ordered Friday. They probably didn't get to checking on the stock or even look at the order till Monday. Come Monday they where probably busy trying to find out when and where their new stock parts would be in and where most likely dealing with several customers at that time. I am sure they have a que on who ordered first. Maybe there where several others in front of you on the que. So Tuesday rolls around and they still don't have word on their stock so they start to notify customers. You happen to email them before they contact you. Are you really going to say they are lacking in communication due to this?

Me and one other individual run an electronic control system repair company. We deal with hundreds of items a month and have to wait on parts constantly from suppliers. We have 4 day lead times due to this. I have never had one client complaint for not communicating with them for 4 or 5 days at a time. I can understand in CSS's position why this isn't that big of a deal. They aren't Amazon or any other large corporation with hundreds of thousands of dollars into software that manages their inventory or notifies them on stock order status. They don't have a customer service department, or a hotline to a call center.

I understand your frustration. But ordering parts on a Friday for a Tuesday build date sounds like poor planning on your part.

[mrbeef612]

I have been building cars for a long time. SO dealing with small company's pretty much all I had to deal with. In the fiero community their is no big company's just mom and pop type shops. It's it is lack of communication they had when I bought my motor mount from them.

[SkiFree]

maybe I am just the black duck in this community...

Its not just you. It's what I call the Amazon Effect. We as internet shoppers have become used to instant service and response. The fact of it is, those of us that are a small business struggle to remain efficient as we grow. There are real supply problems, there are machine failures, and who knows what else. It's not simply popping something in a box and shipping it out.

Of course on the opposite end, the failure to improve will result in a failed business, but I don't think Condor is there, not by a long shot.

[ak-]

maybe I am just the black duck in this community...

All I am saying is they should have better communication when they get orders in....

I think you'd look cuter in purple

[mrbeef612]

maybe I am just the black duck in this community...

All I am saying is they should have better communication when they get orders in....

[future rs]

I would hardly say this is an issue IMO. I have been working on my own cars for 10+ years and this sounds fairly normal. Especially small operations that make one off parts.

Well to add to the thread,

They have always been very punctual on responding to my emails about parts. They where awesome when it came to some special shipping circumstances and working with me in a timely manner.

I will continue to do business with them! :D