I sold this individual a 413 Red Label DME with a Active Autowerkes chip that was tailored to hs swap. I had purchased this DME for a bimmerforums member but was sad to find out it would not work for my swap. On 4/11/2008 I received a message that he could not start hsi car. My response was as follows.
Originally Posted by BMW_TUNER
I am sorry to hear that you are having problems. The first phone call I would make is to Active Autowerke and explain to them what you are installing the DME in and what issues you are having. Was the other car that you plugged the DME into an OBDII or OBDI car. The no signal to the spark or fuel sounds like a EWS issue. I have a silver label ECU that I can send you but you will need a chip with EWS delete. I was just getting ready to list the silver label on the forum for $200. I will ship you the silver label free of charge and refund you $150 via paypal and you can get everything else sorted on your end.
Let me know if that works.
Ryan
I attempted to solve the issues involving his claim about the merchandise I sold him and he was not willing to accept instead he responded.
I bought the ECU from you originally as it seemed the most cost effective way at the time. Since then I have been able to find the ECU's for a lot less than I had originally thought I could (have found several on the Web for less than $75)
$175 for one is more than what I would have to pay for one, so it really doesn't make sense if I can get one for $75 or less.
If you would send me the silver 413 plus $275 I could live with that. Since I'll have to spend around $300 for the proper chip with EWS delete, etc it would only be $25 more than what I spent originally with you ($350).
My intital offer having been snubbed and met with such demands I responded.
Originally Posted by BMW_TUNER
I have reviewed your messages and the transaction date and due to the fact that you purchased the DME 7 months ago and the fact that it is likely that your original setup fried the DME or chip and that is why it did not work, not that there is some mystery thing about this red label. I have confirmed once more with AA's email that that chip is for an NON EWS s50 red labels can not be made to work with EWS setups period.
The reason it did not work in the next vehicle is because it is likely cooked. Please realize that I am a private party selling used autoparts and do not have the ability to warranty parts that you have had in your possesion for seven months. I have attempted to rectify the situation in good faith but your demands are unreasonable. Therefore, we are at an impass.
Best of Luck
Ryan
After corresponding with him he asked once more for me to meet him in the middle on a situation that I could not verify.
I don't really think that asking for a working product is asking too much of you. I understand you have doubts about this, I would too. All I am asking is that we figure this out.
The shop I took it to is going to put a stock chip back into it and see if it fires up their car. If it does then we know the performance chip is bad; if it is then I would expect you to provide a replacement chip. If the stock chip doesn't fire up the car then I will assume the ECU is fried and I'll accept that somehow it got fried when I installed it.
As I stated earlier, I'm not asking for anything other than a product that works.
This is where it was left. And I agreed to these terms but then received the following.
I bought a chipped ECU from you. It didn't start the car. I took the ECU to the shop that works on my car and it wouldn't start their car. They were going to put a stock chip back in the ECU to see if it would start their car. In the meantime I bought a stock 413 Red label ECU. I didn't touch the car between taking out the ECU I bought from you and putting in the one I bought. I put that ECU in the car and it started immedately.
That is the extent of the story. Your ECU doesn't start any car, therefore it is defective somehow. It doesn't really make any difference why it is defective, only that it is.
I'm not trying to get something for nothing, I just want a product that works. If you have to buy another chip or ECU to ensure they function properly that is your burden. You took my money so you should provide me with a working part. That's all I'm asking for.
I have worked and worked with him and he will not work with me. I am not a business and I still tried to make it write. Today This exchange took place. After I asked him why if he was unsure he bought a new DME.
Originally Posted by BMW_TUNER
Quote:
Originally Posted by bwh13
I wanted to test a known good ECU in the car. The shop couldn't get to their ECU for several more days, and I want to get the car on the road. I found one for a good price and I bought it.
Call the shop and ask them if you doubt my word. Bavarian at 602 254 7380, ask for Ray.
I don't understand why you are not willing to accept any responsibility for this defective product. ANY defect renders the product useless; whether it be the chip or the ECU itself is not important. As the seller of a product you should be the one to determine why YOUR product doesn't work. If that means buying another chip and sending it to me to install in the ECU, that's what you should do.
I shouldn't have to spend more money to make a product work that you said would work.
I don't think you understand. You can remove the chip from the dme you say is good and test the one you say is bad. I tried to work with you but 7 months and your demands are making me rethink any act of charity or as you call it accountability. I have no idea what you did to the DME for the seven months it sat in your garage or whever you stored it. Ryan
The ECU sat in the car with all the other parts I was gathering for the swap. As I stated several messages ago the money isn't the important thing; having a working product is. There is no charity involved here; you sold me a defective product. You should fix it.
Since you obviously are not willing to accept the fact you sold a bad product, I will have to seek legal means to either recover my money or secure another product. I will also post on the forum you are unwilling to remedy the situation.
Originally Posted by BMW_TUNER
I am sorry to hear that you are having problems. The first phone call I would make is to Active Autowerke and explain to them what you are installing the DME in and what issues you are having. Was the other car that you plugged the DME into an OBDII or OBDI car. The no signal to the spark or fuel sounds like a EWS issue. I have a silver label ECU that I can send you but you will need a chip with EWS delete. I was just getting ready to list the silver label on the forum for $200. I will ship you the silver label free of charge and refund you $150 via paypal and you can get everything else sorted on your end.
Let me know if that works.
Ryan
I attempted to solve the issues involving his claim about the merchandise I sold him and he was not willing to accept instead he responded.
I bought the ECU from you originally as it seemed the most cost effective way at the time. Since then I have been able to find the ECU's for a lot less than I had originally thought I could (have found several on the Web for less than $75)
$175 for one is more than what I would have to pay for one, so it really doesn't make sense if I can get one for $75 or less.
If you would send me the silver 413 plus $275 I could live with that. Since I'll have to spend around $300 for the proper chip with EWS delete, etc it would only be $25 more than what I spent originally with you ($350).
My intital offer having been snubbed and met with such demands I responded.
Originally Posted by BMW_TUNER
I have reviewed your messages and the transaction date and due to the fact that you purchased the DME 7 months ago and the fact that it is likely that your original setup fried the DME or chip and that is why it did not work, not that there is some mystery thing about this red label. I have confirmed once more with AA's email that that chip is for an NON EWS s50 red labels can not be made to work with EWS setups period.
The reason it did not work in the next vehicle is because it is likely cooked. Please realize that I am a private party selling used autoparts and do not have the ability to warranty parts that you have had in your possesion for seven months. I have attempted to rectify the situation in good faith but your demands are unreasonable. Therefore, we are at an impass.
Best of Luck
Ryan
After corresponding with him he asked once more for me to meet him in the middle on a situation that I could not verify.
I don't really think that asking for a working product is asking too much of you. I understand you have doubts about this, I would too. All I am asking is that we figure this out.
The shop I took it to is going to put a stock chip back into it and see if it fires up their car. If it does then we know the performance chip is bad; if it is then I would expect you to provide a replacement chip. If the stock chip doesn't fire up the car then I will assume the ECU is fried and I'll accept that somehow it got fried when I installed it.
As I stated earlier, I'm not asking for anything other than a product that works.
This is where it was left. And I agreed to these terms but then received the following.
I bought a chipped ECU from you. It didn't start the car. I took the ECU to the shop that works on my car and it wouldn't start their car. They were going to put a stock chip back in the ECU to see if it would start their car. In the meantime I bought a stock 413 Red label ECU. I didn't touch the car between taking out the ECU I bought from you and putting in the one I bought. I put that ECU in the car and it started immedately.
That is the extent of the story. Your ECU doesn't start any car, therefore it is defective somehow. It doesn't really make any difference why it is defective, only that it is.
I'm not trying to get something for nothing, I just want a product that works. If you have to buy another chip or ECU to ensure they function properly that is your burden. You took my money so you should provide me with a working part. That's all I'm asking for.
I have worked and worked with him and he will not work with me. I am not a business and I still tried to make it write. Today This exchange took place. After I asked him why if he was unsure he bought a new DME.
Originally Posted by BMW_TUNER
Quote:
Originally Posted by bwh13
I wanted to test a known good ECU in the car. The shop couldn't get to their ECU for several more days, and I want to get the car on the road. I found one for a good price and I bought it.
Call the shop and ask them if you doubt my word. Bavarian at 602 254 7380, ask for Ray.
I don't understand why you are not willing to accept any responsibility for this defective product. ANY defect renders the product useless; whether it be the chip or the ECU itself is not important. As the seller of a product you should be the one to determine why YOUR product doesn't work. If that means buying another chip and sending it to me to install in the ECU, that's what you should do.
I shouldn't have to spend more money to make a product work that you said would work.
I don't think you understand. You can remove the chip from the dme you say is good and test the one you say is bad. I tried to work with you but 7 months and your demands are making me rethink any act of charity or as you call it accountability. I have no idea what you did to the DME for the seven months it sat in your garage or whever you stored it. Ryan
The ECU sat in the car with all the other parts I was gathering for the swap. As I stated several messages ago the money isn't the important thing; having a working product is. There is no charity involved here; you sold me a defective product. You should fix it.
Since you obviously are not willing to accept the fact you sold a bad product, I will have to seek legal means to either recover my money or secure another product. I will also post on the forum you are unwilling to remedy the situation.
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