Vorshlag Motorsports

[bmwpower]

Seeing this more and more. Had it happen from another vendor for several crush washers which I waited weeks for due to a "backorder". I should have just ordered from the dealer and bent over.

Vendors are just starting to care less and less.

[kishg]

Not taking part in this discussion, but if I want to make sure a part is in stock, I will take a few minutes to talk to a human, have him certify the part is in stock, and write-down his name (which is what you did). If shop takes my money, it means they accept the conditions we agreed on (parts in stock and immediate shipping).

haha.. seems like you did take part.. but i agree that if they verbally agreed to ship the said part by said date, then they should at least have called you back right away so you can decide on an alternative. It's not what I'd have expected from vorshlag.

[Massive Lee]

Not taking part in this discussion, but if I want to make sure a part is in stock, I will take a few minutes to talk to a human, have him certify the part is in stock, and write-down his name (which is what you did). If shop takes my money, it means they accept the conditions we agreed on (parts in stock and immediate shipping).

[JiXer]

So you didn't read the notification of the back order, but it's their fault?

I'm guessing you were trying to order 75mm studs? I "ordered" those the week before last as well. I received an email about 15 minutes later that they were on backorder (They are on backorder from BW as well).

So I immediately called them, asked if they had the 90mm studs in stock because I needed them by Friday Aug 28th (I placed the order Wed the 26th about noon), they said they did. So I paid to have them 2nd day air'd from Houston to Tulsa, and received them on Thursday the 27th, a day early.


But my experience wasn't even necessary to post. They sent you a notification that you didn't read, not their fault. If they handled it how you say they did, then perhaps a bit more tact was in order......

Yes, the 75mm studs. You may have missed the part where I called in to ask them if they had them and they said yes. I told them that I needed them for that weekend and that it was urgent. If it were my customer, I would have followed up on it and not relied on an automated e-mail notification. Especially with a shop that is a repeat customer and a registered dealer.

J.

[z31maniac]

Their system did send me an order update, but it got lost amongst the dozens of e-mails I get every day and I just never read it.

So you didn't read the notification of the back order, but it's their fault?

I'm guessing you were trying to order 75mm studs? I "ordered" those the week before last as well. I received an email about 15 minutes later that they were on backorder (They are on backorder from BW as well).

So I immediately called them, asked if they had the 90mm studs in stock because I needed them by Friday Aug 28th (I placed the order Wed the 26th about noon), they said they did. So I paid to have them 2nd day air'd from Houston to Tulsa, and received them on Thursday the 27th, a day early.


But my experience wasn't even necessary to post. They sent you a notification that you didn't read, not their fault. If they handled it how you say they did, then perhaps a bit more tact was in order......

[JiXer]

Vorshlag accepts no responsibility for F-Up!

So last week I called Vorshlag to order some wheel studs which they never seem to have in stock. I called to verify stock and was told by Terry that they had them. He said it would be easier for them if I placed the order on line; so I did. I needed the studs for a customer's car for a weekend event and they assured that I would have them by Friday. Well, they weren't in stock, they never called me and told me this, I never got the studs, had to take my set off of my car and withdraw from the event losing my entry fee. Awesome! Their system did send me an order update, but it got lost amongst the dozens of e-mails I get every day and I just never read it. But I didn't think I had anything to worry about, so I'm not sure I would have bothered anyway.

They took my money for an item they did not have. So people make mistakes, and sh*t happens, right. I sent them an e-mail expressing very bluntly my frustration and warning them that I would take my business elsewhere if they did not handle this to my satisfaction..... well.... guess what.... They blamed it all on me. And there course of action was to send me 6 e-mails (and counting) trying to illustrate how it is all my fault and went as far as to state that I am (and I quote) "Fired as a vendor".

Classy stuff.
Not sure if anyone will even bother to read this, but buyer beware. Apparently the website is always correct and speaking to a human on the phone is not worth a damn thing.

J.

[e30love]

awesome guys quick shipping and great product.

[gearheadE30]

I just picked up a set of Vorshlag's wonderful camberplates. Due to a new guy in shipping, I was shipped the wrong part. Twice. Terry (Fair! on the forums) was a great help in sorting it all out with a minimum of fuss and rapid shipping. This kind of customer service is worth paying a little extra for, as well as a great set of camberplates that adjust easily, bolt right in, and seem to be very high quality.