alpine won't load cds

[bfdbatt2]

anyone know why my alpine cda 9847 wont load cds? bumped it the other day when i was putting the hvac panel back in, the face came off and when i put it back on it wouldnt load a cd. just says error, or eject.
It doesnt make any noise when I try to load, just goes in about 1/2 way, and nothing. It will sometimes say error, but lately it reads eject. Worked fantastically when I got it from po.

And no there isnt a cd stuck in it. Any ideas?

[LINUS]

pull your faceplate & make sure your contact pins are all aligned.

what's the exact thing the message screen is saying?

are all other functions working at the moment?

I'd pull the fuse & let it sit for 10 minutes - kind of a 'master reset' & see what happens.

If the 9847's didn't come with the inline fuse thing, then disconnect your yellow wire - you'll loose all your presets & settings, just so you know.

[jle30]

also try pressing the reset on the unit. it may be hard to find and you will need a pen to push it

[bfdbatt2]

tried the reset after reading a pdf of the owners manual..didnt do shit...thanks though