Miller customer service?

[dswenfl]

Ordered an PSIK with a war chip from them a few weeks back, told it would be here last week it wasn't. Called last thursday, finally spoke with someone, told by today, not here. Seems to be a crap shoot if you can actually reach someone, and seems that they are blowing smoke. Anyone else have this problem or just me?

[devon.818]

when i had a miller maf they had excellent customer service when i was asking questions, even though i didn't buy from them directly, they kept in touch and even went as far as to go online (i was at some exhaust shop getting work done) and find answers asap.

sucks you had this problem, hope they sort it for you, but they are a good buisness and have a good reputation, needless to say they SHOULD be on top of this and do whatever to make you, the customer, satisfied.

[SkiFree]

I deal with them on a pretty regular basis. They can get pretty busy sometimes but they always come through.

I'm sure if you ask a lot of people there are bound to be a couple of unhappy customers, but I believe the vast majority of us are happy to have them around.

[blocke]

Brody is on the Forum. He's personally answered my emails before when I had questions about my MAF kit. Monday was a holiday...so maybe that's the shipping delay.

[mattdk318i]

Brody is normally very prompt, its taken a few days for him to get back to me with a few questions. Which is unusual.

Stick with it! Great company to deal with from my experience. They must be extremely busy!

[dswenfl]

Still no response from miller, still no psik and war chip. I thought this was a good company.

[SkiFree]

^^^ Are you serious, have you not seen what anybody has said above?

[Todd Black 88]

Its international shipping, over a long weekend. Customs between the US and Canada is slow if shipped by USPS/Canada post. I had personally had stuff sit in customs for three weeks, and at a minumum its 5 working days.

Ifits shipped by a courier you should have a tracking number. Check that.

[dswenfl]

Letter sent to Miller today, (I WANT TO BELIEVE)


I just got off the phone with fed ex, a label was created on the 6th of October, but never picked up for shipment. I spoke with you on two separate occasions, was told once you were out of maf, so I upgraded to psik. I then called a week later asking about shipment and was told that it wasn't shipped due to a bad weld,(I appreciated the integrity and attention to detail and was understanding) but it would be shipped asap. I then agreed to upgrade shipping to receive it by wednesday the 12th of october. I called yesterday, the 12th of october and left a message concerning my order, but did not receive a response. I called again 24 hours later, was unable to reach a person and left another message. I have heard nothing but rave reviews concerning your product and the customer service which sold me. Can someone please contact me letting me know what is going on. If you are unable to fulfill my order due to other obligations, let me know. I empathize with the frustrations of running a business and satisfying customers, I do it on a daily basis 7 days a week. Someone just let me know whats going on.

Thanks

[kamotors]

they have good service, brody usually gets back to me within 24hours. I just bought the WAR chip today.

[Pedaaa]

Same thing here.
I have ordered the 3" MAF + WAR chip also a while ago. But its still not shipped.
They told me, that there were supplier issues. Their supplier had changed MAF-Sensor and/or housing partnumbers without telling them.
But they assured, that the problem is now solved, and the parts should ship within a week or so.

I hope thats true, because I can´t wait to get the tuning started.

[dswenfl]

Woke up this am and received an email from Brody. States stuff should be here by 1030 am. He has been alone in shop all week, feel for him.

[ROLLingKING]

Letter sent to Miller today, (I WANT TO BELIEVE)


I just got off the phone with fed ex, a label was created on the 6th of October, but never picked up for shipment. I spoke with you on two separate occasions, was told once you were out of maf, so I upgraded to psik. I then called a week later asking about shipment and was told that it wasn't shipped due to a bad weld,(I appreciated the integrity and attention to detail and was understanding) but it would be shipped asap. I then agreed to upgrade shipping to receive it by wednesday the 12th of october. I called yesterday, the 12th of october and left a message concerning my order, but did not receive a response. I called again 24 hours later, was unable to reach a person and left another message. I have heard nothing but rave reviews concerning your product and the customer service which sold me. Can someone please contact me letting me know what is going on. If you are unable to fulfill my order due to other obligations, let me know. I empathize with the frustrations of running a business and satisfying customers, I do it on a daily basis 7 days a week. Someone just let me know whats going on.

Thanks

At this point you are completely justified to ask for like 10% of your money back or SOMETHING
I look at it this way:
#1. you are the customer. they should be doing whatever possible to make u want to spend money on their product.
#2. They didnt have the MAF you even originally wanted. they sell and advertise it but dont have it? (now im worried about if they will have mine?)
#3. You upgraded so u could still give them money and support Miller. more money out of your pocket.
#4. Then they have a cracked product. not your problem, clearly a problem on their end, so they try and give u a well made one. do u see where im going with this.lol
#5. you have to find out the truth about shipping from someone else. when it is actually their jobs to give customers the answer. especially after theyve had your money!

If it were me I would call and POLITELY ask to speak with a manager or supervisor. Tell them I would like to continue to support miller but only some kind of refund would keep u on their team. Then say right now youve left a bad taste in my mouth. idk. Say something like I would love to recommend your products to my e30 friends but with this kind of service you cant see how you possibly can. Then ask, how can you as a company make this right and have a returning customer!lol Say ive paid this amount of dollars and still dont have anything in hand. Then it was difficult finding answers. u shouldnt have to go through this PERIOD.
Then u will get $$ back. watch.
(i get 10% of refund right? hahaha j/k)

good luck. but use the cards you were delt to your advantage. ive done it. someones gotta keep business honest. cause lets not forget, they thrive from charging the customer a lot

[SkiFree]

I'm sorry, but I disagree. Miller is not Amazon.com , they cater to a niche market and sometimes there is not enough overlap. They have the some issues arise as any small business in this niche market does (UUC, Ireland Engineering, AKG, Massive, have all had recorded points of either supplier issues or stock unavailability) it just happens sometimes.

Simply put, it was dswenfl's decision to purchase the PSIK over the MAF. Miller was simply providing an option to a customer when what they had wasn't currently available.

[e30e]

At this point you are completely justified to ask for like 10% of your money back or SOMETHING
I look at it this way:
#1. you are the customer. they should be doing whatever possible to make u want to spend money on their product.
#2. They didnt have the MAF you even originally wanted. they sell and advertise it but dont have it? (now im worried about if they will have mine?)
#3. You upgraded so u could still give them money and support Miller. more money out of your pocket.
#4. Then they have a cracked product. not your problem, clearly a problem on their end, so they try and give u a well made one. do u see where im going with this.lol
#5. you have to find out the truth about shipping from someone else. when it is actually their jobs to give customers the answer. especially after theyve had your money!

If it were me I would call and POLITELY ask to speak with a manager or supervisor. Tell them I would like to continue to support miller but only some kind of refund would keep u on their team. Then say right now youve left a bad taste in my mouth. idk. Say something like I would love to recommend your products to my e30 friends but with this kind of service you cant see how you possibly can. Then ask, how can you as a company make this right and have a returning customer!lol Say ive paid this amount of dollars and still dont have anything in hand. Then it was difficult finding answers. u shouldnt have to go through this PERIOD.
Then u will get $$ back. watch.
(i get 10% of refund right? hahaha j/k)

good luck. but use the cards you were delt to your advantage. ive done it. someones gotta keep business honest. cause lets not forget, they thrive from charging the customer a lot

WOW, You believe he should get a refund for slow service....Do you tell McDonalds that when your fries take a little longer to cook? OP has handed this the correct way.