New German Tools

[Farbin Kaiber]

Are there a lot of cows there?

[Danny]

A surprising few.

[Turf1600]

You have the greedy one trying to get 100 to thank for that. I know I truly thank him. As I said I don't blame you for trying to buy these for that obvious error but the fun had to end sometime.

Sorry, but I feel that you should honor the orders that were made due to YOUR mistake. One way accountibility is no way to do business.

[Curt Fargo]

Curt, who manufactures your tools? And when I say "manufactures" your tools, you know what I mean.
For instance, my company owned Western Forge for a good while (I am sure you know who they are). Who does your casting and molding?

I am not the manufacturer, I'm just one of Wiha's dealers although I have been to their factory in Germany multiple times. Their lower priced "Proturn" series are not made in Germany but the bulk of their tools are. I'm sorry but I don't know who Western Forge is.

As far as the guy in Vacaville, you are more than welcome to come by and fondle the tools. Do to our crazy growth, we are in the process of moving to a 20,000 sq ft facility just a 1/2 block from our current location.

[Danny]

As far as the guy in Vacaville, you are more than welcome to come by and fondle the tools. Do to our crazy growth, we are in the process of moving to a 20,000 sq ft facility just a 1/2 block from our current location.

I might take you up on that. Maybe fill out an application as well ;)

[Curt Fargo]

Sorry, but I feel that you should honor the orders that were made due to YOUR mistake. One way accountibility is no way to do business.

If it would have been 1 or 2 then we would have done so, but when you order 100 pieces you obviously know that it is an error. For me to sell 100 at $0.10 each, I collect $10 yet my cost is $750, sorry but it isn't going to happen. There isn't a law that would require me to do so nor would it be smart business to do so.

[Curt Fargo]

I might take you up on that. Maybe fill out an application as well ;)

We will be doing some hiring once we get into our new building.

[delatlanta1281]

Wiha offers a lifetime warranty.

You may want to clarify as well. Wiha does not offer a lifetime warranty on all their products. Stating something like this quote can put your business in jeopardy.
Quoted for future tool, bit, and case breakage.
How long have you sold tools? Maybe you should take a look at a real tool company before you start offering deals and warranties you can't back up.
Here, here's a real tool company, do some research.
http://www.ridgid.com/
I am sure you have never heard of them either. ;)

[Turf1600]

If it would have been 1 or 2 then we would have done so, but when you order 100 pieces you obviously know that it is an error. For me to sell 100 at $0.10 each, I collect $10 yet my cost is $750, sorry but it isn't going to happen. There isn't a law that would require me to do so nor would it be smart business to do so.

No, but send one or two at no cost for the error as a gesture of good will. I know if I had ordered 3 of them at $.10 each and my order was cancelled I would not be a return customer.

[Curt Fargo]

No, but send one or two at no cost for the error as a gesture of good will. I know if I had ordered 3 of them at $.10 each and my order was cancelled I would not be a return customer.

If you choose to not buy from us because we fixed a pricing error, that is your right an privilege. We are not the only Wiha distributor, we just have the largest in stock selection and offer some of the best prices (even when it isn't an error on our web site):-|.

[Turf1600]

If you choose to not buy from us because we fixed a pricing error, that is your right an privilege. We are not the only Wiha distributor, we just have the largest in stock selection and offer some of the best prices (even when it isn't an error on our web site):-|.

Fixing an error is one thing. Retroactively cancelling legitimate orders due to your own error is another. I believe anyone with any customer service sense would agree. If you had over priced the same tools by $7 and 35 customers purchased one during that duration would you refund them all the balance? Like I said, accountibility must go both ways.

[Axxe]

Fixing an error is one thing. Retroactively cancelling legitimate orders due to your own error is another. I believe anyone with any customer service sense would agree. If you had over priced the same tools by $7 and 35 customers purchased one during that duration would you refund them all the balance? Like I said, accountibility must go both ways.

Bud, Amazon doesn't honour pricing mistakes. If you don't like it, then too bad. People were refunded what they were owed ($0.10 per item), and that's the end of that story. If you were at a store that had a hundred items with an incorrect price (obvious error such as one decimal point off) and you got to the cash, honouring it is a different story, but online the rules are completely different for mispriced items.

[5Toes]

Our prices do change daily as we do check our competition to make sure we are the lowest out there. As far as Bondus goes, we do have an account with them and are in the process of adding their product line but I'm having to slow our growth down. Our pricing has become very popular which has caused a growth that is out of control. By years end I would expect to see us offering the entire Bondus line. Thanks for the Business and remember Wiha offers a lifetime warranty.

Yeah, they make good hex keys, and would be CHEAP if you sold them. Im glad you guys are getting lots of business, but I recommend maybe a better website, it seems sketchy combined with the low prices.

[5Toes]

And Curt, lets get some group buys on forums going. This one especially.

[Raxe]

Fixing an error is one thing. Retroactively cancelling legitimate orders due to your own error is another. I believe anyone with any customer service sense would agree. If you had over priced the same tools by $7 and 35 customers purchased one during that duration would you refund them all the balance? Like I said, accountibility must go both ways.

Online retail is a different story. You are placing an order, the order has not been acknowledged and a price has not been agreed upon until your order has been accepted and money has changed hands. Retailers reserve the right to turn down orders by not completing the transaction. There are errors on Amazon all of the time, they cancel all orders at the mistake price and let you know there was an error. You can't honestly expect them to sell 65" LED TVs for $149.99 or PS3s for $39.99, can you? A mistake is a mistake, customers need to understand that. If not getting a screwdriver for 10 cents is enough to turn you away as a customer for life then something tells me you wouldn't have been much of a customer anyways.

The entitlement part of it just makes me rage so I won't go off on a big rant about it, but in short you don't deserve anything and nobody owes you anything for clicking a button.