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    #1

    Top end performance customer story

    Hi there

    I will explain here my problem with Top End Performance, trying to resolve it :

    I’v ordered custom pistons for my BMW E30 m20b25 engine, for a stroker application :

    - 135 mm stock rod lenght
    - 85 mm bore ( + 1 mm )
    - 89.6 mm stroke ( 3.1l stroker )
    - short skirts

    The order was placed and payed on the 2010 October 07 :

    1203.40 USD

    From: topend@earthlink.net
    To: chris_rai@hotmail.fr
    Subject: RE: Bmw M20b25 stroker piston from france
    Date: Thu, 7 Oct 2010 11:27:11 -0700
    Hi Chris,
    No problem…I know exactly how to make these for you…You will be very pleased….

    Payment received…

    Thanks

    Steve Nelson
    President TEP Inc. dba
    Top-End Performance
    Top End Performance - Home page
    http://www.topendperformance.com
    Top End Performance has been your source for the best prices on brand name, top quality car parts since 1994. Our commitment to providing the best parts at the best prices is topped only by our dedication to providing the very best service to our clients. We are here to help - that's the Top End difference.

    7452 Varna Ave N.Hollywood CA 91605
    818 764-1901 818 764-0155 fax
    e-mail: topend@racetep.com
    OK, pistons finnaly arrived on the 2010 november 10.

    1st test fit on 2011 january



    the piston protudes too much, by at leat 1.8mm ( the gauge is 1mm ).


    - first mail to topend@racetep.com on january 11 2011 : no response
    - 2nd mail to topend@racetep.com on january 16 2011 : no response
    - 3rd mail to topend@racetep.com on january 21 2011 : no response


    next i'v finnaly phoned them, from france, with my frenglish speaking, Steve nelson was very busy, working on a big racing engine project... no way so talk to him directly... they will contact me for news...

    Next i'v phoned another three times, finnally sending them the picture. They asked for the 6 digit numbers writted on the pistons, but unfortunatly there is no numbers on my pistons..

    From: Chris rai [mailto:chris_rai@hotmail.fr]
    Sent: Tuesday, January 25, 2011 12:46 PM
    To: topend
    Subject: Raineri c - picture of piston

    hello

    there is no numbers on the bottom, nothing but only 955m JE. this is the very short skirt design ( fsr gorging )

    see the picture of the piston protuding the deck
    From: topend@earthlink.net
    To: chris_rai@hotmail.fr
    Subject: RE: Raineri c - picture of piston
    Date: Tue, 25 Jan 2011 12:55:32 -0800
    We received the mail and will be checking on the order and specs…

    It will take 1-2 days to get all the info and get you a reply.
    De : Chris rai (chris_rai@hotmail.fr)
    Envoyé : jeu. 27/01/11 12:55
    À : topend@racetep.com
    Hello

    i'm waiting for news about my piston.

    thank you
    Date: Tue, 1 Feb 2011 11:28:07 -0800
    From: tepomar@earthlink.net
    To: chris_rai@hotmail.fr
    Subject: Re: Raineri christophe from france - wrongs pistons

    Steve is working on this for you with JE. Steve will contact you as soon as he hears back from JE.

    Thank You
    i'v mailed them for news

    - on 02/06/2011 : no response
    - on 02/12/2011 : no response


    Today, i'm wainting for a response, here. I will send the topic adress to top end performance.

    De : Chris rai (chris_rai@hotmail.fr)
    Envoyé : dim. 13/02/11 10:10
    À : topend@racetep.com; topend (topend@earthlink.net); tepomar@earthlink.net


    To Steve nelson, or top end performance staff

    please visit here :

    http://r3vlimited.com/board/showthread.php?p=2394990#post2394990



    thank you
    I'll give them one week to find an answer or i'll send back the pistons, contact paypal and my credit card company to get my money back, because i'v payed 1200$ for something i can't use, with no answer from the seller, not even apologies

    sad
    Last edited by chris_rai; 02-13-2011, 02:00 AM.
    Tags: None
    #2
    Pretty shitty dude, hopefully you can get your money back.


    "Its preparations are concealed, not published. Its mistakes are buried not headlined. Its dissenters are silenced, not praised. No expenditure is questioned, no rumor is printed, no secret is revealed."

    John F. Kennedy

    Comment

      #3
      I applaud you for how calm and professionally you are presenting this. Hope this thread makes the noise it needs so you get this resolved.
      Originally posted by Matt-B
      hey does anyone know anyone who gets upset and makes electronics?

      Comment

        #4
        Wow, that blows. Good luck resolving all of this--you have been more than reasonable and calm through the whole thing, hopefully it pays off. That is a fortune to spend on 6 paperweights.
        paint sucks

        Comment

          #5
          Originally posted by Wh33lhop View Post
          That is a fortune to spend on 6 paperweights.
          I smiled.

          Comment

            #6
            Originally posted by george graves View Post
            I applaud you for how calm and professionally you are presenting this. Hope this thread makes the noise it needs so you get this resolved.

            Comment

              #7
              Good Luck

              Originally posted by george graves View Post
              I applaud you for how calm and professionally you are presenting this. Hope this thread makes the noise it needs so you get this resolved.
              What he said.

              Sorry to hear this, I own a Mitsubishi Starion/Conquest and I was amazed when i found out TEP, was located somewhat near me. I visited the store location before i thought to purchase anything for my car, and i honestly didn't feel very welcomed while there.

              Although this is the only Personal Experience I have with them, I never felt right doing business with them.

              I heard from a few previous Star-quest customers that they didn't do quality work and had Bad customer relations.

              When I got my E30, I thought about doing business, but, What made them LOSE me as a potential Customer 2-5 years ago, was WORD of MOUTH!

              Hopefully they will get the point of you showing them this thread.


              jou ma se poes in 'n fishpaste jar.
              ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~

              Transaction Feedback

              Comment

                #8
                can you still see the "machine to" groove on the deck of the block? Make sure you are armed with a picture of that too. That'll probably be the first thing out their mouth, "how much was machined off the block?" or "What is your total deck height?" Be sure to have the deck height measurement when they respond....
                Supatek -noun - your basic know it all

                Comment

                  #9
                  Originally posted by Mike View Post
                  can you still see the "machine to" groove on the deck of the block? Make sure you are armed with a picture of that too. That'll probably be the first thing out their mouth, "how much was machined off the block?" or "What is your total deck height?" Be sure to have the deck height measurement when they respond....
                  sure we can see the " machine to " groove on the deck of the block. the deck has been shaved 0.1mm by my machinist.

                  I will post pictures tomorrow

                  Comment

                    #10
                    No response from top end, my bank can't refund me.

                    The end.

                    Comment

                      #11
                      Sounds like time for shorter rods, or less crank throw.

                      That sucks.

                      Good luck finding a solution!

                      Luke

                      Closing SOON!
                      "LAST CHANCE FOR G.A.S." DEAL IS ON NOW

                      Luke AT germanaudiospecialties DOT com or text 425-761-6450, or for quickest answers, call me at the shop 360-669-0398

                      Thanks for 10 years of fun!

                      Comment

                        #12
                        Originally posted by chris_rai View Post
                        No response from top end, my bank can't refund me.

                        The end.
                        Putting this here for the googles to index - feel free to quote this post if you would like.

                        Steve Nelson
                        President TEP Inc. dba
                        Top-End Performance
                        http://www.topendperformance.com
                        7452 Varna Ave N.Hollywood CA 91605
                        818 764-1901 818 764-0155 fax
                        e-mail: topend@racetep.com

                        Top-End Performance, topend performance, topendperformance
                        Originally posted by Matt-B
                        hey does anyone know anyone who gets upset and makes electronics?

                        Comment

                          #13
                          Originally posted by george graves View Post
                          Putting this here for the googles to index - feel free to quote this post if you would like.

                          Steve Nelson
                          President TEP Inc. dba
                          Top-End Performance
                          http://www.topendperformance.com
                          7452 Varna Ave N.Hollywood CA 91605
                          818 764-1901 818 764-0155 fax
                          e-mail: topend@racetep.com

                          Top-End Performance, topend performance, topendperformance
                          Well played <insert golf clap>
                          "Wow. We're just blowing through nap time, aren't we?"
                          sigpic

                          Get your Bass on. Luke's r3v Boxes are here: http://www.r3vlimited.com/board/showthread.php?t=198123

                          Comment

                            #14
                            ---------- Forwarded message ----------
                            From: Jean Minasov <@gmail.com>
                            Date: Fri, Feb 25, 2011 at 10:14 PM
                            Subject: Steve, please read/respond.
                            To: topend@racetep.com

                            Hello Steve,

                            Not sure if you've seen this thread, but just as a friendly reminder if I may, these types of deals always go viral and it's best to keep good reputation?

                            http://r3vlimited.com/board/showthread.php?t=197513


                            I am a long time BMW fan, and SCCA/BMWCCA member and active member on many BMW forums.

                            Of course there are always two sides to the story, but feel free to respond through me or register and post in the thread.

                            Thank you,

                            Jean Minasov.
                            Last edited by Jean; 02-25-2011, 11:05 PM.
                            Mtech1 v8 build thread - https://www.r3vlimited.com/board/sho...d.php?t=413205



                            OEM v8 manual chip or dme - https://www.r3vlimited.com/board/sho....php?p=4938827

                            Comment

                              #15
                              ^that's very Judge Judy of you. ;)
                              Originally posted by Matt-B
                              hey does anyone know anyone who gets upset and makes electronics?

                              Comment

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