*Sigh* I need to have a little conversation with my local Les Schwab

[SubDad]

The art of the honest apology is disappearing. A good grovel goes a long way to keeping customers, in my regrettable experience. It's not un-manly to apologize when you or your people make an honest mistake.

When you run a shop fixing other people's stuff things happen: That new guy doesn't follow procedures, the torque wrench goes wonky, the studs labelled as x length are actually 9/10 x and the installer doesn't notice or have the knowledge and training to notice and on and on. Part of the life.
People used to understand that stuff would happen. The phrase remains ("S*** Happens.") but the understanding that it really does happen doesn't and it all goes to lawyers.
The shop should have offered the OP an instant apology and covered his costs. Bad cess to them that they didn't. The OP is within his rights and is nowadays even expected to pursue them with a lawyer. That's too bad.

A friend's car got vandalized *in* a dealer's garage. They claimed no responsibility and my friend's lawyers got money off them. The same friends next car got accident-ed by another garage's mechanic on a reckless but not wreck-less test drive. The old guy that ran the shop said "I'm very sorry, that should never have happened and I'll really try to make it up to you."
No lawyers and everybody ended up content, if not happy.

[pacmanE30]

Sucks that they can't even acknowledge their own fault with a simple gesture and lower their pride enough to apologize for their lack of consideration for your situation. I DO hope you pull through and get better man.

[dude8383]

So did you get those 6 figures?

This is being handled outside of court...

[CrusherCurtis]

Yeah, I'm not going to turn down the money just because the fuckers wont shake my hand. That said, I would like to see some humility from them.

So did you get those 6 figures?

[Wh33lhop]

Why would you want to shake that piece of shit's hand? Fuck him, hopefully it's because he got the axe.

[Farbin Kaiber]

Them not shaking your hand is a wonderful reason, and a blessing in disguise that you'll never have to set foot on their property, or in their retail locations ever again. Consider it a gift!

[ninjaotter]

No your not, in fact your very normal in that respect. That said take their money and run with it

Yeah, I'm not going to turn down the money just because the fuckers wont shake my hand. That said, I would like to see some humility from them.

[mrsleeve]

No your not, in fact your very normal in that respect. That said take their money and run with it

[ninjaotter]

So they made a great offer, but they refused to apologize and have the manager shake my hand.

Seriously, how hard is it to say sorry and shake my hand? Am I an idiot for wanting an apology?

[gtdragon980]

Sweet! Best of luck to you and your recovery!

[poopin04]

I totally stopped reading other posts starting on page 6 and reading only ninjaotter's posts then on. Dude I hope you recover dude and are back in your own bed soon. I also hope all goes well with your settlement, nothing better than having one less thing to worry about.

Keep us posted.

[ninjaotter]

dont even worry about the trolls that dont believe you..

I don't mind them too much. I think the final offer should come in Friday.

[grays]

Well...this has gotten slightly out of hand. I'll just leave you guys too it and start a new thread when I have something to report before the NDA clamps down hard.

dont even worry about the trolls that dont believe you..

[xxx-Lost-Soul-xxx]

Best of lucK,hope everything turns out for the best!

[ninjaotter]

Well...this has gotten slightly out of hand. I'll just leave you guys too it and start a new thread when I have something to report before the NDA clamps down hard.