Sup.
I need a bit of R3v advice on something.
I ordered a part on 5/21 from a reputable company in the BMW community, I (at the time) selected overnight shipping for the order, trying to get it before 5/27. I received a call from the company on 5/26 saying that the part had to be made, and wouldn't arrive to them until 6/1. I said "That's fine, please downgrade my shipping to ground." And they said they would.
To make sure they could confirm the downgrading of the shipping, I sent them an email asking for them to downgrade it to ground. I received an email stating that they had downgraded my shipping.
I figured I would get the part around 6/8, since they're across the country. I tried giving them a call on 6/7 to see if I could get an order update, but kept being forwarded to voicemail for the CS department. I left my name, number, and asked for a call back. No such luck. I emailed again, asking for an order update. No response.
6/8 came and passed, again, no big deal. I don't mind waiting. I gave them another call on 6/9, and finally spoke to someone -- who said they weren't the person who deals with online orders, and someone would call me back.
Business hours came and went, no one called me back. I did, however, get an email that the part had finally shipped. However, they shipped it overnight. Overnight shipping costs $115.
Do I call the company and say I want a refund? I was fine with waiting for the part, I just wanted an update on my order. I am not really happy being stuck with an extra $115 for shipping that I was told was downgraded. I would have cancelled/re-ordered the product with a lower grade shipping option, but I didn't want to run the risk of them cancelling their order for the product.
I tried to leave this vague as to not mention the company's name, because I know they have a really good reputation -- which is why I ordered from them.
What would R3V do?
thanks,
Ian
I need a bit of R3v advice on something.
I ordered a part on 5/21 from a reputable company in the BMW community, I (at the time) selected overnight shipping for the order, trying to get it before 5/27. I received a call from the company on 5/26 saying that the part had to be made, and wouldn't arrive to them until 6/1. I said "That's fine, please downgrade my shipping to ground." And they said they would.
To make sure they could confirm the downgrading of the shipping, I sent them an email asking for them to downgrade it to ground. I received an email stating that they had downgraded my shipping.
I figured I would get the part around 6/8, since they're across the country. I tried giving them a call on 6/7 to see if I could get an order update, but kept being forwarded to voicemail for the CS department. I left my name, number, and asked for a call back. No such luck. I emailed again, asking for an order update. No response.
6/8 came and passed, again, no big deal. I don't mind waiting. I gave them another call on 6/9, and finally spoke to someone -- who said they weren't the person who deals with online orders, and someone would call me back.
Business hours came and went, no one called me back. I did, however, get an email that the part had finally shipped. However, they shipped it overnight. Overnight shipping costs $115.
Do I call the company and say I want a refund? I was fine with waiting for the part, I just wanted an update on my order. I am not really happy being stuck with an extra $115 for shipping that I was told was downgraded. I would have cancelled/re-ordered the product with a lower grade shipping option, but I didn't want to run the risk of them cancelling their order for the product.
I tried to leave this vague as to not mention the company's name, because I know they have a really good reputation -- which is why I ordered from them.
What would R3V do?
thanks,
Ian
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