All right.... so you guys know I'm in Germany. When I came back from Iraq last year, I got married and had my wife added to my orders to be here in Germany with me. So she came over and we got housing and such. Everything was fine til her mother decided to sell her house. So now we have a dilema. She's got all this nice furniture at her moms that we don't really want to sell and don't really want to ship. The Army wouldn't ship it for me because she wasn't an initial part of my tour when I came over here. I am still a Bachelor as far as transportation is concerned.
So we look into buying some of the same type of stuff that she's got in the states here in Germany. Its ehhh.... expensive. So then we look into what we could sell the stuff thats back in the states for. Pennies on the dollar. Ok... well.... what about shipping we say. $3000. UGH. So... we are basically at a toss up. We decide to ship it. After a few calls and a few emails we decide on a company from Atlanta. AVL. The guy on the phone won my wife over and for some damn reason I had a bad feeling about them.
We scheduled the pick up for Jan 5. They needed a $500 deposit on it to get it started. We explained that we had the $$$ but it was in a fund that was sending us a check. We got the check on the saturday before the 5th so it was going to take a few days to get it deposited. We emailed them a copy of the deposit slip and they were happy with that as securing that we had the funds. The 3rd comes round and I'm wondering if they are still tracking the shipment. Wife calls and gets no answer. Emails.... no answer. I'm not really concerned because I haven't given them any money. The 4th.... same thing.... no call and no email. Are these guys really coming on the 5th or not? They haven't really said that anything was solid in stone. So the 5th comes. We get up at like 8am to be prepared. I want to go get some breakfast but the wife is all worried they'll call while we are gone. WTF? So I leave and come back.... 10..... 11...... 1130 they finally call to say they are in South Bend, Indianer and will be there between 6 and 8. Oh what a fuckin waste of my last day in country. So.... we do our thing til about 5 and come home. They had said they'd call when they were about an hour out..... so we were good. Well... 6 comes and goes.... so does 7... and then 8. We are getting worried because we haven't heard anything. So we start thinking about back up plans cause I have to fly out the next day to come back to Germany. We call the people in Atlanta to get no responses. FINALLY we get a cell phone of someone and he's all lost about it. He don't know where the truck is or who is driving or anything. Says he'll call back. 30 minutes go by and we get no response. So we call again. Said they should have called us but didn't (the truck that is) so he'll call them again. Said he'll call us back after that call. Needless to say he doesn't. So we wait another 30 min and call back again. This time the cell phone is turned off. Ok..... So its 915 and no one knows if these people are gonna be here in 5 minutes or 5 hours. At 1020 we get a call from the truck saying they are an hour and a half away.
Ugh..... its gonna be like midnight before these people get here? I can't wait til the next day because I'm leaving. But at the same time I want to tell these guys to fuck off for fuckin me over like this. Poor customer service and bad customer communications. Fuckin pricks. Anyway..... they FINALLY show up at 1215AM. I'm livid by now. They start packing.... and of course its 2 mexicans in a truck. First thing.... they hit the tree in the yard. Fuck em... its just a tree.... but thats fucked up they hit it. Next.... they take 2 1/2 hours to pack up the stuff. Most of it is already packaged in boxes that my wife and I had done. Then we get down to paperwork. Originally we were to ship a piano that gave us an extra fee and some extra space allotted towards the shipment. We called back and cancelled the piano shit because we found out the piano was a POS. So they dropped the handling fees but didn't drop the size from the contract. And of course its 2am and the guy can't do anything about it because there's no one in the office to get him another contract. So I have to pay for a shipment that is larger than what I'm really sending. 330 cubic feet came out to just shy of 2900 bux. I ask the guy about a refund once it gets packaged up and put in the container. He said that will happen at the main office and it should be ok since I only really have 290 cubic feet according to their wall charts in the truck. They leave with my money and my stuff and I have this contract. I'm really really skeptical about all thsi for some reason.
Well... just now the wife gets an email from these people. They want her SSN and declared value of the shipment. So.... I feel this is a good time to vent since I've been at work since 630am and its 10pm...... so..... I pick up the phone and have at it. Now these people charge for EVERYTHING. Double handling fees..... long carry fees yada yada. So I ask the guy about the midnight pickup discount. This guy tells me I'm lucky he didn't charge extra...... Oh fuck I"m pissed. I lay into him. He keeps tellin me he can't do any adjustments on the shipment because services rendered where services rendered regardless of what time it was. Then I ask him about the extra charge for the piano that was never dropped. He says my shipment turned out to be 330 cubic feet once they packaged it. Tells me I never was told it was 290 cubic feet. Tells me basically i"m a liar. So we go back and forth. All in all I'm on the phone for 27 minutes. I just want some type of reconcilliation on this since I never got any kind of sorry or apology for any of the inconvience this caused.
What can I do to try and recoup some of this money? This asshole has me all kinds of worked up right now. The guy I talked to is the GM of the compnay but there is an owner over him. I guess I could call the BBB and put something bad in on them. Hell the sales guy who made the sale lied and said the compnay was around for 25 years. They've only had their doors open for 3. I'm so pissed right now I'm seeing red. The guy couldn't even tell me what boat my stuff will be on. When it will get to German soil or anything. UGH
So we look into buying some of the same type of stuff that she's got in the states here in Germany. Its ehhh.... expensive. So then we look into what we could sell the stuff thats back in the states for. Pennies on the dollar. Ok... well.... what about shipping we say. $3000. UGH. So... we are basically at a toss up. We decide to ship it. After a few calls and a few emails we decide on a company from Atlanta. AVL. The guy on the phone won my wife over and for some damn reason I had a bad feeling about them.
We scheduled the pick up for Jan 5. They needed a $500 deposit on it to get it started. We explained that we had the $$$ but it was in a fund that was sending us a check. We got the check on the saturday before the 5th so it was going to take a few days to get it deposited. We emailed them a copy of the deposit slip and they were happy with that as securing that we had the funds. The 3rd comes round and I'm wondering if they are still tracking the shipment. Wife calls and gets no answer. Emails.... no answer. I'm not really concerned because I haven't given them any money. The 4th.... same thing.... no call and no email. Are these guys really coming on the 5th or not? They haven't really said that anything was solid in stone. So the 5th comes. We get up at like 8am to be prepared. I want to go get some breakfast but the wife is all worried they'll call while we are gone. WTF? So I leave and come back.... 10..... 11...... 1130 they finally call to say they are in South Bend, Indianer and will be there between 6 and 8. Oh what a fuckin waste of my last day in country. So.... we do our thing til about 5 and come home. They had said they'd call when they were about an hour out..... so we were good. Well... 6 comes and goes.... so does 7... and then 8. We are getting worried because we haven't heard anything. So we start thinking about back up plans cause I have to fly out the next day to come back to Germany. We call the people in Atlanta to get no responses. FINALLY we get a cell phone of someone and he's all lost about it. He don't know where the truck is or who is driving or anything. Says he'll call back. 30 minutes go by and we get no response. So we call again. Said they should have called us but didn't (the truck that is) so he'll call them again. Said he'll call us back after that call. Needless to say he doesn't. So we wait another 30 min and call back again. This time the cell phone is turned off. Ok..... So its 915 and no one knows if these people are gonna be here in 5 minutes or 5 hours. At 1020 we get a call from the truck saying they are an hour and a half away.
Ugh..... its gonna be like midnight before these people get here? I can't wait til the next day because I'm leaving. But at the same time I want to tell these guys to fuck off for fuckin me over like this. Poor customer service and bad customer communications. Fuckin pricks. Anyway..... they FINALLY show up at 1215AM. I'm livid by now. They start packing.... and of course its 2 mexicans in a truck. First thing.... they hit the tree in the yard. Fuck em... its just a tree.... but thats fucked up they hit it. Next.... they take 2 1/2 hours to pack up the stuff. Most of it is already packaged in boxes that my wife and I had done. Then we get down to paperwork. Originally we were to ship a piano that gave us an extra fee and some extra space allotted towards the shipment. We called back and cancelled the piano shit because we found out the piano was a POS. So they dropped the handling fees but didn't drop the size from the contract. And of course its 2am and the guy can't do anything about it because there's no one in the office to get him another contract. So I have to pay for a shipment that is larger than what I'm really sending. 330 cubic feet came out to just shy of 2900 bux. I ask the guy about a refund once it gets packaged up and put in the container. He said that will happen at the main office and it should be ok since I only really have 290 cubic feet according to their wall charts in the truck. They leave with my money and my stuff and I have this contract. I'm really really skeptical about all thsi for some reason.
Well... just now the wife gets an email from these people. They want her SSN and declared value of the shipment. So.... I feel this is a good time to vent since I've been at work since 630am and its 10pm...... so..... I pick up the phone and have at it. Now these people charge for EVERYTHING. Double handling fees..... long carry fees yada yada. So I ask the guy about the midnight pickup discount. This guy tells me I'm lucky he didn't charge extra...... Oh fuck I"m pissed. I lay into him. He keeps tellin me he can't do any adjustments on the shipment because services rendered where services rendered regardless of what time it was. Then I ask him about the extra charge for the piano that was never dropped. He says my shipment turned out to be 330 cubic feet once they packaged it. Tells me I never was told it was 290 cubic feet. Tells me basically i"m a liar. So we go back and forth. All in all I'm on the phone for 27 minutes. I just want some type of reconcilliation on this since I never got any kind of sorry or apology for any of the inconvience this caused.
What can I do to try and recoup some of this money? This asshole has me all kinds of worked up right now. The guy I talked to is the GM of the compnay but there is an owner over him. I guess I could call the BBB and put something bad in on them. Hell the sales guy who made the sale lied and said the compnay was around for 25 years. They've only had their doors open for 3. I'm so pissed right now I'm seeing red. The guy couldn't even tell me what boat my stuff will be on. When it will get to German soil or anything. UGH
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