What's the difference between .002 cents and .002 dollars...

[92 mtechnic cabrio]

And the worst thing is big corporations have lowered overall training and hiring standards in American based support centers because of this, so when you do get a American based support center you are talking to people you can't understand not because of an accent but because of lack of intelligence.

Well, it's not like the outsourced parties are any smarter...

[JGood]

Outsourcing started as a good thing becasue they actually trained the peope to be good at what they do. Now they just cheap out on it.

And the worst thing is big corporations have lowered overall training and hiring standards in American based support centers because of this, so when you do get a American based support center you are talking to people you can't understand not because of an accent but because of lack of intelligence.

[DarkWing6]

Outsourcing started as a good thing becasue they actually trained the peope to be good at what they do. Now they just cheap out on it.

[JGood]

Yeah I have Verizon.

Their customer service is terrible. Try getting customer service for your DSL internet, and it goes straight to India. Even though their latest advertisement talks about how if you need help, you will get help from somebody that knows what they're doing.

Outsourcing is getting WAY too far out of control. It's every international company too. I have Cingular and I've yet to speak to a person I can actually understand. I have no problem with outsourcing actually, but it always comes along with employees who most people simply can't understand.

[92 mtechnic cabrio]

Yeah I have Verizon.

Their customer service is terrible. Try getting customer service for your DSL internet, and it goes straight to India. Even though their latest advertisement talks about how if you need help, you will get help from somebody that knows what they're doing.

[jhower08]

If I was a help desk employee I would have killed myself by now. I could never deal with customers ALL DAY. Way to many stupid people in the world.

lol

[JGood]

See you're still trying to explain away the mistake. Verizon advertised it incorrectly so it's not just the reps.
But it's ok because "exeryone" should "assume" it's .002 DOLLARS right.
Whether I caught it or not is not the point.....
No, no, no......you're agreeing with me.

lol nevermind man, this is a waste, it's a difference of opinion that isn't worth argueing.

that verizon service rep was you wasnt it justin?

If I was a help desk employee I would have killed myself by now. I could never deal with customers ALL DAY. Way to many stupid people in the world.

[jhower08]

that verizon service rep was you wasnt it justin?

[joshh]

See you're still trying to explain away the mistake. Verizon advertised it incorrectly so it's not just the reps.
But it's ok because "exeryone" should "assume" it's .002 DOLLARS right.
Whether I caught it or not is not the point.....
No, no, no......you're agreeing with me.

[JGood]

You can justify it all day long. Verizon is a huge company and should never of had this mistake in the first place. And yes everyone of those other people are either stupid or complacent enough to not even notice. I can't believe you would actually think people would see the way they get billed and just ignore it if it could have been 100% different. People are lazy and stupid, that's just the way it is. This guy called them out on their mistake. Plus if you have people that are service reps that don't even know the difference, your in trouble. That guy was thinking the way anyone should be and called them to have it corrected. They just happened to make a huge fool of Verizon.

When did I stand up for Verizon or justify it?

Did you read my post or are you just rambling because you want to be on the bandwagon? Almost nothing you commented on even argues against my point. You practically agreed with me until you started blabbing about people being stupid for not catching the mistake, even though I doubt YOU would ever catch it. I'm willing to bet if someone came up and said they would give you "point zero two cents", before you heard that call and thought about the actual meaning, you would take it as they meant $0.02

I asked someone from the financial department at work today how much "point zero two cents" is and he said something like, "Like 2 pennies? What do you mean how much is it? It's just 2 cents." Then I explained it to him and he had the obvious reaction of "yeah ok, if you say it that way..." It's just not a common way to express that amount so when it is used we assume the common use of $0.02

I don't see the big deal or see why anyone is stupid (besides the reps).

[joshh]

Right, he was the first person out of thousands, probably more, of people over many months, possibly longer, to use Verizon's data plan in Canada and notice the way to mis-interpret Verizon's intentions for billing, so everyone else simply "was not thinking at all". I'm sure you would NEVER have let it pass by without noticing...

My point is that you cannot call people who didn't catch it at first stupid or consider them to have lower intelligence, because assumptions exist, and to assume what Verizon meant to say is easy and would be natural without even a second thought. Yes, Verizon was technically wrong, and did mis-advertise, but nobody is stupid because of this situation except the people that had trouble with the math even after an explanation of the issue. They (people like those service reps) on the other hand could use some math help.

You can justify it all day long. Verizon is a huge company and should never of had this mistake in the first place. And yes everyone of those other people are either stupid or complacent enough to not even notice. I can't believe you would actually think people would see the way they get billed and just ignore it if it could have been 100% different. People are lazy and stupid, that's just the way it is. This guy called them out on their mistake. Plus if you have people that are service reps that don't even know the difference, your in trouble. That guy was thinking the way anyone should be and called them to have it corrected. They just happened to make a huge fool of Verizon.

[JGood]

I would consider that guy to be thinking inside the box and everyone else not thinking at all.

Right, he was the first person out of thousands, probably more, of people over many months, possibly longer, to use Verizon's data plan in Canada and notice the way to mis-interpret Verizon's intentions for billing, so everyone else simply "was not thinking at all". I'm sure you would NEVER have let it pass by without noticing...

My point is that you cannot call people who didn't catch it at first stupid or consider them to have lower intelligence, because assumptions exist, and to assume what Verizon meant to say is easy and would be natural without even a second thought. Yes, Verizon was technically wrong, and did mis-advertise, but nobody is stupid because of this situation except the people that had trouble with the math even after an explanation of the issue. They (people like those service reps) on the other hand could use some math help.

[joshh]

I would consider that guy to be thinking inside the box and everyone else not thinking at all.

[browntown]

90% of people would have assumed it meant 2 cents.

nm, my sarcasm wasn't clear. I was pointing out the above error, that 2 cents isn't either .002 dollars or .002 cents.

[JGood]

I never said anything about people not understanding, did I? After watching that video and hearing his explanation it makes you wonder how anybody could see it any differently. However, Verizon Wireless has had that same fee for a while, and nobody else questioned it, because it is easy to assume and understand what they meant. As I said, 90% of the people understood the common language and assumed the correct pricing. It took one guy to think outside of the box to show everyone how it can be interpreted. This is simply one person who realized a way to get past the system and acted like he didn't know they made a mistake in the advertising, and acted like he wasn't trying to take advantage of it. It doesn't make every one of the thousands of people who have payed the correct amount for the service dumb, or people who need a brief explanation dumb either. It just means most people assume common language, and don't look for things like that.

For the record, I would have done the same thing, I found the video hilarious, and do think the reps are slightly retarded for not understanding his math.