So, Last year on my birthday I went out and bought 2 flat screen tvs. Like a week and a half ago my 32'' LCD dies on me. I go into best buy - tell them whats up - and they tell me to call some 1800 #. So - I call and schedule an appointment - the next available is in like a week. I had to watch the texans game in my bedroom which was gay. And I had to watch the OC with my girlfriend all week. Naturally it's one of those "between 7 am and 5 pm" things on the day he's scheduled to come. So I get a call from some asian dude who speaks virtually NO english. He shows up - we tell him what the people at best buy probably said was wrong - and he decides he will take their word for it. Doesn't even look at the TV. He said he's going to go check on the part and call me later. He calls me at like 8pm and tells me that the part they need is NLA but he has to order it anyways. If it doesnt show up in 2 weeks they will replace my tv. SO I will be out of a TV for 3 weeks. I told him that was retarded - he agreed with me and told me to go to best buy. I went up there and talked to them - no one there knows anything. they told me to call some guy the next day. So I call some asshole at my lunch break and he didn't know anything either. I finally got a call at like 6pm saying im approved for a new TV.
Heres where it gets really annoying. After standing in the customer service line forever - i get up there and they tell me i have so and so amount of credit for a new tv. I go back to the TV area - spend a bunch of time picking a 50'' out - and i was just going to pay the difference. I got the deal all worked out and was ready to buy a LG 50'' 1080p w/ a full warranty - then some dude tells me his manager was wrong and I only get like half of the credit he told me I would. I go back to the manager - the guy who told me I'd get the full amount back - and he tells me the other guy was wrong and goes to try to settle it. They argue for literally 45 minutes - all the time im watching the same blu ray presentation over and over - then come back and tell me I have WAY less than half the price I spent on my TV in credit - and I lose my remaining 3 years on my warranty. I was so irritated I asked if i can have my money back to go somewhere where the employees know what they are doing. This seriously wasted my entire night last night. Bottom line is I'm going to go back and use my wimpy credit to get a 50'' anyways - but this whole experience has SUCKED!
Heres where it gets really annoying. After standing in the customer service line forever - i get up there and they tell me i have so and so amount of credit for a new tv. I go back to the TV area - spend a bunch of time picking a 50'' out - and i was just going to pay the difference. I got the deal all worked out and was ready to buy a LG 50'' 1080p w/ a full warranty - then some dude tells me his manager was wrong and I only get like half of the credit he told me I would. I go back to the manager - the guy who told me I'd get the full amount back - and he tells me the other guy was wrong and goes to try to settle it. They argue for literally 45 minutes - all the time im watching the same blu ray presentation over and over - then come back and tell me I have WAY less than half the price I spent on my TV in credit - and I lose my remaining 3 years on my warranty. I was so irritated I asked if i can have my money back to go somewhere where the employees know what they are doing. This seriously wasted my entire night last night. Bottom line is I'm going to go back and use my wimpy credit to get a 50'' anyways - but this whole experience has SUCKED!
Comment