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Sent you a couple of PMs regarding the faceplate with a broken foot. Please let me know when it can be replaced, thank you.
Hi, I replied on your first PM right away (58 days ago). Below is my reply.
I offered you two options how I can help with your issue (damaged foot 1 of 8 on clock).
You did mention in PM if you had the missing piece you could solve your issue. I said I will gladly take a look at my home and ship the spare faceplate with few missing "foots" if needed. You did not answered a thing back then (almost 2 months) and I thought you were OK.
Sorry but I can't give a lifetime warranty on 25-30 years old and used parts.
However, If I came across on intact faceplate of the clock I will contact you. Thank you. AJ
Hi, I replied on your first PM right away (58 days ago). Below is my reply.
I offered you two options how I can help with your issue (damaged foot 1 of 8 on clock).
You did mention in PM if you had the missing piece you could solve your issue. I said I will gladly take a look at my home and ship the spare faceplate with few missing "foots" if needed. You did not answered a thing back then (almost 2 months) and I thought you were OK.
Sorry but I can't give a lifetime warranty on 25-30 years old and used parts.
However, If I came across on intact faceplate of the clock I will contact you. Thank you. AJ
Hey AJ,
Thanks for responding. I must have misunderstood, I thought you were going to check your garage for any intact faceplates and reply back. When I asked about the clocks before purchasing, you told me that there were "No issues with clocks. 10/10 condition." No one is asking for a lifetime warranty, I just want what was advertised. The clock in question has not been installed and I can send a photo/video of the missing foot if you need to verify. If the broken-off piece was in the packaging I could just try to glue it and save the trouble, but it appears that it was sent in this condition. Thanks.
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