Ground Control

[whelton70]

Have to admit they have satisfied me and somehow forgot to put the rear shocks in my order and are shipping them out today. I am very satisfied with the conversations with them on this matter and are going to send me a tracking number to my email when the left out items ship out today. Very good service in my opinion. I would do business with again

[joshh]

Never had a problem with them. Placed my order got everything I ordered in about 5 days.

[DoriftuEvo]

GC deserves some credit when it's due.
Short story: I'm happy with GC.

Long story: The adjuster screw for one of my spring perches got stuck. I'm not going to blame GC for that because I dragged that car through some pretty salty and sandy conditions and stainless hardware has a tendancy to gall up. I tore apart the assembly and tried to get the screw out without hurting the perch. $50 worth of reverse drill bits and easy-outs later I ended up destroying the perch.

I ordered a new perch and was told they had one with a cosmetic flaw that I could have for just the price of shipping. Of course I took it and opted for ground shipping. I waited two weeks and hadn't seen anything, so I gave them a call and their tracking info showed that UPS had left it at the front door a week prior. John sent me the tracking info and when I checked, sure enough that was the case. The problem was that the part never got to my hands.

Seemed to be a problem with UPS and not GC. I took a good look around my house and when I couldn't find it, I got back on the phone and was ready to pay full price for another one. After considering a few options, the rep told me he would file a claim with UPS and send me another one for just the price of shipping once again. Here I sit and expect to receive it this time.

UPDATE: Got the perch. The car sits on four wheels once again.

[sharky]

I havent recieved my kit yet but I dealt with Trevor and he was very helpful, reccomended good rates, I bought used GC plates and the seller didnt know what strut they were for, sent a pic and he knew right away. He followed up day after the order with a personal email (not a canned reply) and offered any assistance with the install. So far I am very happy.

[Erick]

I definately have to give a thumbs up to Ground-Control. Those guys have been awesome over the phone and everything was done promptly.

[Colorlesss]

ive emailed them a bunch of times and got nothing but sarcasm and no answers. wasnt satisfied at all with the customer service.but the coilovers work perfect and arrived quick. IMO the products speak for themselves, but the customer service was sub-par

[Hellabad]

ive emailed them a bunch of times and got nothing but sarcasm and no answers. wasnt satisfied at all with the customer service.but the coilovers work perfect and arrived quick. IMO the products speak for themselves, but the customer service was sub-par

Sorry, Im gonna call BS.

Please post the emails


Jay from Ground Control


note: The guy from 2007 got fired, for exactly this reason. If you have jerk emails from 2007, then you will receive my sincere apology for not firing him earlier.

[White325is]

I have had great service with ground control. A few friends and I placed our order all at once and everything was shipped to my house very quick with out any problems. I got exactly what I asked for.
Only problem I had was the allen head bolts that hold the adjuster was a bit to long and it was binding my upper perch and causing the spring to pop.
Quick trip to lowes and 5.00 later took care of it.
I would buy from these guys any day of the week.

[Colorlesss]

Sorry, Im gonna call BS.

Please post the emails

Jay from Ground Control

note: The guy from 2007 got fired, for exactly this reason. If you have jerk emails from 2007, then you will receive my sincere apology for not firing him earlier.

this was around a year and a half ago .. i dont save emails that are THAT old. i promote their products to others, but not their customer service. i have no reason to lie and say customer service was terrible if it was good ..

[Hellabad]

this was around a year and a half ago .. i dont save emails that are THAT old. i

Don't worry, I save them. :mrgreen:

Our salesman cannot delete their emails in our system, plus I save the old hard drives too.

I already sent you an email asking for what other email addresses (besides "Nxxxxxxx@hotmail) you may have used.

Jay from GC

[Colorlesss]

Don't worry, I save them. :mrgreen:

Our salesman cannot delete their emails in our system, plus I save the old hard drives too.

I already sent you an email asking for what other email addresses (besides "Nxxxxxxx@hotmail) you may have used.

Jay from GC

nxxxxxx@hotmail.com ?

ill PM you

[Hellabad]

nxxxxxx@hotmail.com ?

sorry. begins with an "m" and has three numbers in it.

I sent an email to that address asking if you maybe had any other email addresses that you wrote to GC from.


Jay from GC

[z31maniac]

Have had great experience with GC's customer service from both Jay and Frank and the other guy I've chatted with.

[Colorlesss]

sorry. begins with an "m" and has three numbers in it.

I sent an email to that address asking if you maybe had any other email addresses that you wrote to GC from.


Jay from GC

thats not my email address and i dont recieve those emails, goes to my gf in philly. use the Fxxxxxxxxx@aol.com one i PM'd you.

[dreamchasin]

im about to order some coilovers. but i dont have a fucking credit card.

EDIT: people need to start taking paypal.