www.edgeracing.com/

[Jordan]

Complete and utter idiots.

CLIFFNOTES:

Edge Racing combined my shipping and billing addresses into a new imaginary address, then shipped my package to this make believe place.

I ordered new tires from Edge racing. Ordered just before noon (1pm EST) on Feb 27th. Tires shipped via UPS Ground.

Edgeracings online transit time chart is as shown:

The 3 day transit time was also verified by a Edgeracing rep on the phone.

I figure I should have recieved them on Saturday, March 4th at latest.

Come March 3rd I still had no recieved a tracking number, so I emailed them. I was replied to some 12hrs later with a tracking number, telling me they have been in transit and should arrive today.

I check the tracking info online, and it shows no tenative delivery date. Odd.. but ok.

Check it again the next day (4th) and it says "rescheduled delivery on the 8th"

WTF?

Whatever, thats bulshit... but I won't have the wheels until after then anyways. No big deal.

Fast forward past the weekend, and half of this week. I check the tracking number this morning at ~4:45am before going to work. It says it has arrived at the MESQUITE, TX hub. Great, that is less then 1hr away from here. I will definately get them today. Right?...WRONG.

I come home for lunch, check for the package.. nope. Check the tracking info... WTF. Now I am PISSED.

03/08/2006 8:45 A.M.
AN INCORRECT ROUTING AT A UPS FACILITY CAUSED THIS DELAY;THE PACKAGE WAS MISSORTED AT THE HUB. IT HAS BEEN REROUTED TO THE CORRECT DESTINATION SITE

03/08/2006 6:01 A.M.
A CORRECT CITY OR TOWN IS NEEDED FOR DELIVERY. UPS IS ATTEMPTING TO OBTAIN THIS INFORMATION;THE ADDRESS HAS BEEN CORRECTED. THE DELIVERY HAS BEEN RESCHEDULED

I immediately called UPS to find out what the hell is going on. The represenative I talk to tells me the address on the tires as shipped was "xxxxx" which was a combinatioon of the street address of my billing address, and the city/state/zip of my residence.

EDGE RACING ARE MORONS!

I give her the correct shipping address, and she said she cannot update the address until the package is scanned. She has NO IDEA where it is or might be. Nor does she know what the address was "corrected" to. Although they surmized it was corrected to Austin TX 78745.

So my tires are now likely on their way to my previous address, where NO ONE will be to accept them. Great.

Before calling Edge Racing to call them morons I wanted to make sure it wasn't my mistake. This is my first time ordering from them, so as such I go back to the order form online and fill in the info.

Auto fill remembers everything as I originally entered it.. correctly. If I try to swap any info it doesn't remember it. So it was definately thier screw up.

I call Edge Racing and proceed to tell their rep everything I've gone over here. After being on hold for what seemed liked forever he admits it was definately a mistake on thier part, appologised for it happening, and assured me "these things happen" to which I replied "not when you have competent people in your shipping dept".

I asked that he refund my shipping in full ($46.84)
He said he couldn't do that. I told him to talk with the powers that be, and make it happen. He said he would call me back tomorrow afternoon and let me know....

As it stands I will NEVER do business with Edge Racing again. Idiots.

[e30sd]

you sure showed them. fwiw the one time i ordered from edge they were prompt and courteous. what were you buying, toyos?

[Jordan]

Toyo T1R's. I dropped just under $800 on them...

[europeanplates]

Never have ordered from Edge but I will tell UPS does some very shady stuff on there tracking. Imaginary address routing, weather, truck break downs. Its all BS to cover there end. UPS is my sworn enemy!!!

Tyler

[Brew]

Seems like an honest mistake on their part. Too bad they didn't refund you the shipping, seems like that would've been the right thing to do.

[e9nine]

I had a similar issue when I ordered my Falkens. Ship-to and billing address were different. Between UPS and Edge, someone screwed up. Luckily I was able to pick the tires up from the UPS hub which is only 8 mins away from where I live.
Edge also lied about availability on the tires. Just as soon as I was about to cancel the order, they got the order in from their supplier.

I am 50-50 on doing business with them again.

[rwh11385]

there's a reason when someone suggests edgeracing in a thread to save $3 a tire, I reply I have had good luck with vulcantires and will re-order from them....

[nando]

Vulcantires sent me a set of 215/45-16 Azenis RT215s that I didn't order, and then when they finally sent my 195/60-14s they sent me three 215s and one 615.. so nobody is perfect.

[e30sd]

i just steal tires off cars. that way i always get what i want.

[misterlance]

Shit happens Jordan. Especially in shipping. It very well could have been UPS's error. And believe me they make a lot of them. Edge should have been on top of it either way though. Oh well. You get what you pay for.

[Jordan]

Nope. UPS isn't at fault in the least.

Edge Racing directly admitted to it being thier fault, although they could not say why or how it happened to begin with. Billing and shipping addresses are completely seperate on the order form online...

I just want the items I've paid for in a timely manner. Particularly when I have deadlines to meet, and have to break my word because of shit like this.

[Rigmaster]

Sounds like they screwed up royally and then didn't have the balls or the sense to try to make it right.

A couple of things about the shipping transit time to be aware of, first off- don't assume that because you got your order in at 12 noon that they were shipping stuff the next day, most places will tell you if you ask them "is this going to go out today?", but it often takes up to 24 hrs "processing" time before your order actually gets shipped.

Secondly, UPS ground won't deliver on Saturday- I know you can pay extra for "Saturday service" for air shipments but I don't know for sure about Ground. Fedex Home delivery does delivery on Saturday for no extra charge- their schedule is tues-sat.


Bret.

[Jordan]

Well I emailed Edge Racing on Weds of this week, and I still have recieved no reply. No one called me back as they told me they would.

Email that hasn't been responded to:
_______________________

Still have not arrived, and after much phone tag today I've become quite some bit disgruntled

UPS Tracking Numbers:
1Z 1V0 48W 03 4018 167 2
1Z 1V0 48W 03 4275 808 2

I entered my billing and shipping addresses separately, and properly into your online order form.

You ( Edge Racing) combined my shipping and billing addresses into a new imaginary address, then shipped my package to this make believe place.
As humorous as the above line reads, I'm hardly amused.

As read to me from a UPS representative:

UPS does not know where the package currently is. They don't know where its going. They don't know when it will arrive. I have given them the PROPER address, and they assure me the package will get scanned sooner or later and rerouted to this updated address.

Its safe to say I'm pretty upset about this completely inexcusable mistake.

I spoke with a representative on the phone from ER this evening, but frankly got no assistance aside from an offer to do what I already did with UPS prior to calling ER, and a assurance that "these things happen" Let me tell you.. these things do NOT happen, not when you have competent people in your shipping dept.

Also I placed my order the afternoon of Feb 27th. Given UPS ground's transit time of 3 days I should have received these no later then Saturday, March 4th. It's currently March 8th, and with luck I MIGHT receive these tomorrow.

Given the lengthy delay between the placing of the order, and you actually shipping them (or having your supplier ship them) coupled with dropping the ball on transcribing a simple address I feel it is reasonable and prudent to request the money I paid for shipping ($46.84) be refunded to my card in full.

If there is a problem, or any confusion surrounding the above information please do email me back.

-Jordan.
_______________________


My tires are STILL not here. I found out from UPS they were actually shipped (picked up) March 3rd. They also said they were intially scheduled for delivery March 6th.

Today is the 11th. Still no tires. I have called multiple times to UPS and have had the addresses changed. Still none the less the packages left my local hub HOURS after the change, and went to Austin anyways. Now I'm completely pissed off at UPS's inability to handle a simple change of destination.

Grab the tracking numbers and look at all the info for yourselfs. It gives dates and times and makes NO SENSE to me why these weren't delivered to me Friday (yesterday). The UPS rep I spoke with Thursday afternoon stated that both packages WOULD be delivered to me on Friday. At that time one was in Austin, and the other here at the local hub in Mesquite.

Again.. still no tires.

[Axxe]

That sucks. I was planning on ordering from Edge Racing aswell, but it has me thinking twice.

[Jordan]

On the phone with UPS now...

They have given me an updated delivery date for the 2 packages. First *should* arrive on Monday, March 13th. The second on Tuesday March 14th.

Fan fucking tastic.

SHIPPED ON MARCH 3RD