Hi Everyone,
Seeing as how Creative Options/Kevin Chinn still has an operating website and is willing to take orders, I figured I should post up my recent experience. I wish I saw the older posts on here that echoed a lot of this, but coming from the E24 community, I only really saw the quality work put into people's upholstery kits, and the good things people said about the work. Anyway...
I reached out to Creative Options back in January of 2016 to get new front seat covers made for my 635CSi, in addition to some other misc leather-wrapped parts (rear headrests, rear between-seat panel, e-brake boot, and a bottle of black leather dye for my rear seats). I expected that I would need to be patient, but I was quoted a good price and was willing to wait to get everything. I sent Kevin a $710 deposit to get the ball rolling.
Kevin would occasionally check in with me to let me know how things were coming along, asking me questions regarding stitching preference, etc, and this went on for about a year and a half. Eventually the check-ins stopped, and I reached out to him November 26 2017 to figure out what was going on. He replied with:
I sent him my phone number, then heard nothing. I admittedly forgot about ordering these until this past July (2.5 years after placing the order) when I reached out to him asking for a refund for my deposit, and got ... no response. I replied another 2 times over the past couple months asking for a reply to that e-mail, and again got no response. I'm giving him one more chance to reply, then I'll be pursuing legal action to get my deposit back.
This has been a terrible experience, and seems to be in line with what others around here have experienced in recent years. If anyone knows Kevin personally, please encourage him to get back to me ASAP.
Seeing as how Creative Options/Kevin Chinn still has an operating website and is willing to take orders, I figured I should post up my recent experience. I wish I saw the older posts on here that echoed a lot of this, but coming from the E24 community, I only really saw the quality work put into people's upholstery kits, and the good things people said about the work. Anyway...
I reached out to Creative Options back in January of 2016 to get new front seat covers made for my 635CSi, in addition to some other misc leather-wrapped parts (rear headrests, rear between-seat panel, e-brake boot, and a bottle of black leather dye for my rear seats). I expected that I would need to be patient, but I was quoted a good price and was willing to wait to get everything. I sent Kevin a $710 deposit to get the ball rolling.
Kevin would occasionally check in with me to let me know how things were coming along, asking me questions regarding stitching preference, etc, and this went on for about a year and a half. Eventually the check-ins stopped, and I reached out to him November 26 2017 to figure out what was going on. He replied with:
On Nov 26, 2017, at 11:56, Info <info@creativeoptions.info> wrote:
I dropped the ball on these, so sorry. Let me wrap these up in a few weeks. Can you send me your contact number so I have it as well.
BR,
Kevin
I dropped the ball on these, so sorry. Let me wrap these up in a few weeks. Can you send me your contact number so I have it as well.
BR,
Kevin
This has been a terrible experience, and seems to be in line with what others around here have experienced in recent years. If anyone knows Kevin personally, please encourage him to get back to me ASAP.
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