lol! JC Whitney Chat

[archie]

So I get a keyless entry system from JC whitney for Christmas and I notice it is a bit different then what was ordered and pictured on their website.So I decide to ask why on their websites chat. They have some AWESOME customer service.

Please wait for a JC Whitney Product Specialist, we'll be right with you. You are now chatting with Product Specialist Tiffany via a secure, live chat session.


Tiffany: Hello! My name is Tiffany. How are you?
You: good
You: question?
Tiffany: How may I assist you?
You: I ordered the IC dynamics keyless entry model 6rt from you guys but I received the 6RTA instead. Reason why?
Tiffany: Do you have your order number?
You: 08225300
Tiffany: Thank you.
Tiffany: Do you have the part number of the item you received?
You: part or you mean item#
Tiffany: The part number of the item you have.
You: where do I find this number? I have everything in front of me that was sent
Tiffany: It would be on your invoice.
You: is it 6RT
Tiffany: So then that would be the correct item.
You: thats what is under the MFG PART No
You: instructions read model 6RTA
Tiffany: That would be the correct item that was ordered then.
You: and the link on your site shows a part less than what I recieved??
You: do you think I have an updated system then?
You: and your web site is out dated for this item
You: this is what I ordered
You: http://www.jcwhitney.com/model-6rt-r...wx?filterid=j1
You: this is what I got
You: http://i253.photobucket.com/albums/h...d/IMG_0633.jpg
Tiffany: I know what you ordered. If you think you have the wrong instructions you can print them directly off our website.
You: its not that I think I have the wrong instructions
You: I think I have a keyless system that was sold to me that is not whats pictured
Tiffany: The pictures on our website are generic.
You: receipt clearly says 6RT
You: I got the 6rtA model
You: I really dont care as long as this unit in my hands will also work??
You: can you tell me if the 6rt and 6rtA are kinda the same?
Tiffany: I dont have a 6RTA just the 6RT.
Tiffany: Do you have the manufacturer phone number?
You: um, i see it on the instructions. so I guess, yes.
Tiffany: I would give them a call since I dont have a 6RTA listed I really cant say if they are the same or how much of a difference there is between the to.
You: This is not the best customer service we got going here.
You: I buy a specific product and receive another
You: then I have to call the manufacturer to find out?
Tiffany: I will be right with you.
You: ok
Tiffany: I dont have the 6RTA so I cant tell you anything about it. I could call the manufacturer for you but I would be just transferring information and normally its easier for you to talk to them directly.
You: Not too thrilled but I guess that's the only way I will find out.
You: Hope you understand my frustration here.
Tiffany: Was there anything else I can help you with right now?
You: yes, please fire the guys for me in the JC Whitney warehouse who ship your products. Thank you, Archie


Nothing after that. lol!

[joshuafr]

Did you call up the manufacturer yet? Im curious what happened.

[Sagaris]

I once asked a live chat operator about an AFM for my M20 since the one pictured was obviously a hotwire MAF and I wanted to be certain that it was just a generic picture. Well, the nice man from India wasn't all too helpful and I ended up having him look up some other obscure parts for me when he asked if there was anything else he could do for me... Parts such as a water pump and thermostat for a '68 VW Beetle , and belts for a 1983 Corvette.

He was somehow able to supply me with links to parts :P

[archie]

Did you call up the manufacturer yet? Im curious what happened.

Not yet cuz this chat session was tonight and the manufacturer is closed.I will call them tomorrow and let ya know what they say.

[scottinAZ]

thank you for calling USA Prime Credit, My name Peggy...........

[trackjunkie21]

Who the hell do they hire? She doesn't even know how to construct a sentence.

[archie]

Obviously they hire idiots. I could of tore into her a bit more but I figured she could probably care less and I still wouldn't of had my answer.

['e30love']

thank you for calling USA Prime Credit, My name Peggy...........

Hahaha that commercial is so funny!

Archie sorry to hear about this pathetic service, deffuneyely a knee slapped thou

[freeride53]

JC Hickney

[F34R]

I know what you mean man, it is like they NEVER listen.

Unrelated to your event:

I had to call Apple a few times about a few questions. And they run you through all this annoying warranty information. Every time I tell them before hand that there is none. But by the end they tell me it is 2 years out of warranty. DUHHH

While the whole time I was there giving them useless info all I wanted to know was where to buy this apple cord I was searching for.

[txtorquemade]

Well. I dont know.

She told you she didn't have any listing for the different alarm. I don't know how that would be her fault. If the warehouse messed up, or if the sales dept. blew it, how is that Tiffany's fault?

Maybe, your just an asshole??? Hey, thats ok. My wife swears I am too because I wont sit in a resturant with kids next to me, close to the kitchen or bathrooms and I usually send my steak back for being not done enough.

But ... a phone CS girl, named Tiffany? Na... your being an ass. Pure and simple.

[F34R]

^^Archie is a cool dude, you need to calm the fuck down. She was being a bitch, she should have called and sorted it out. It is not her fault, but is her JOB.

[archie]

Well. I dont know.

She told you she didn't have any listing for the different alarm. I don't know how that would be her fault. If the warehouse messed up, or if the sales dept. blew it, how is that Tiffany's fault?

Maybe, your just an asshole??? Hey, thats ok. My wife swears I am too because I wont sit in a resturant with kids next to me, close to the kitchen or bathrooms and I usually send my steak back for being not done enough.

But ... a phone CS girl, named Tiffany? Na... your being an ass. Pure and simple.

Nope, not an A hole at all.
Their website(the one she is there to answer for) has a key less system for sale that I purchased.
They send me another one that I did not purchase. I call to get some help (customer service) from their company. She has no answer for me other than to call the manufacturer and figure it out myself. I can go on a bit more but I just got bored...

And you say I am an Asshole? I never called her one bad name or told her she was the one that should get fired.

^^Archie is a cool dude, you need to calm the fuck down. She was being a bitch, she should have called and sorted it out. It is not her fault, but is her JOB.

FREE ice cream for you my friend.

[5Toes]

How many flavors of I ice cream do you have any way Archie?

[archie]

I just hand out regular ice cream like the ice cream man on the street. Archie's is all about the ice cream trucks. We bring the party truck to you.:D

the gallery...

http://www.archiesicecream.com/gallery/

How many flavors of I ice cream do you have any way Archie?