good for maybe a quick laugh(LOTS OF READING)

[jasonsnoddy]

this just happened to my friend

user Cody_ has entered room
Cody(Tue Sep 28 18:03:41 PDT 2010)>
It looks like I'm being overcharged. I need to talk about the automatic payment plan, because somethi...ng is going wrong somewhere
analyst Jaimema has entered room
Jaimema(Tue Sep 28 18:03:46 PDT 2010)>
Hello Cody_, Thank you for contacting Comcast Live Chat Support. My name is Jaimema. Please give me one moment to review your information.

Jaimema(Tue Sep 28 18:04:02 PDT 2010)>
My pleasure to have you on this chat, Cody! I always remain committed and focused to provide you quality customer service at my fullest effort. Before anything else, I want to extend apologies for any trouble, inconvenience and frustration any billing issue has brought along your way. I still honestly hope you're fine.

Jaimema(Tue Sep 28 18:04:10 PDT 2010)>
Cody, No worries. As your Comcast service representative, I want you to know that issue resolution and your satisfaction are my top priorities for today. Together, we can work this out.
Jaimema(Tue Sep 28 18:04:11 PDT 2010)>
To start with may I please pull up your account so that we can resolve it in the most efficient way possible?

Cody_(Tue Sep 28 15:04:33 PDT 2010)>what do you need to pull up my account

Jaimema(Tue Sep 28 18:04:44 PDT 2010)>
Cody, for verification and to ensure safety on your account.

Jaimema(Tue Sep 28 18:04:44 PDT 2010)>
Kindly provide me with, ANY of the following information please:
Account number (13-16 digits) Last 4 digits of the SSN
Exact amount of the last payment made Driver's license

Cody_(Tue Sep 28 15:05:56 PDT 2010)>account number is 84983600502717

Jaimema(Tue Sep 28 18:05:55 PDT 2010)>
While I am pulling up your account, may you tell me more about your billing issue please.

Jaimema(Tue Sep 28 18:06:07 PDT 2010)>Thank you for that information

Cody_(Tue Sep 28 15:06:22 PDT 2010)>Well I am enrolled in the automatic payments

Cody_(Tue Sep 28 15:06:45 PDT 2010)>
but none of my payments have been going through or something because my bill is over 200 dollars

Jaimema(Tue Sep 28 18:07:05 PDT 2010)>Thank you for that information

Cody_(Tue Sep 28 15:07:15 PDT 2010)>
and it looks like I'm being charged more per month than I was before

Jaimema(Tue Sep 28 18:07:25 PDT 2010)>
I am now pulling up your billing information

Cody_(Tue Sep 28 15:07:52 PDT 2010)>
May I also say that I'm very dissatisfied with the internet

Cody_(Tue Sep 28 15:08:03 PDT 2010)>
every single day it randomly goes out for about an hour

Cody_(Tue Sep 28 15:08:06 PDT 2010)>it's bullshit

Cody_(Tue Sep 28 15:08:13 PDT 2010)>I don't pay money for shitty internet

Jaimema(Tue Sep 28 18:08:53 PDT 2010)>I understand how your feel.

Jaimema(Tue Sep 28 18:09:17 PDT 2010)>
Cody, may I know when did you set up your auto payment please?

Cody_(Tue Sep 28 15:09:31 PDT 2010)>I set it up a long time ago

Cody_(Tue Sep 28 15:09:35 PDT 2010)>right after I signed up

Cody_(Tue Sep 28 15:09:44 PDT 2010)>maybe about a year ago

Jaimema(Tue Sep 28 18:10:21 PDT 2010)>I see

Jaimema(Tue Sep 28 18:10:22 PDT 2010)>Thank you for that information

Cody_(Tue Sep 28 15:10:28 PDT 2010)>
and I just reviewd my account information and it says that I'm enrolled in the automatic payment plan

Cody_(Tue Sep 28 15:10:36 PDT 2010)>ecobill or whatever its called

Jaimema(Tue Sep 28 18:12:00 PDT 2010)>
I checked on your account and I see here that your auto payment is active, however the auto payment will take effect on 10/14/2010

Cody_(Tue Sep 28 15:12:19 PDT 2010)>well apparently it's not active

Cody_(Tue Sep 28 15:12:27 PDT 2010)>if money isn't being taken out of my account

Jaimema(Tue Sep 28 18:12:37 PDT 2010)>
When there is a change of service the auto payment is affected

Cody_(Tue Sep 28 15:12:37 PDT 2010)>
why is it waiting until my bill is over 200 dollars before it pays it?

Cody_(Tue Sep 28 15:13:12 PDT 2010)>
I'm not going to have enough money in my account when that goes through

Cody_(Tue Sep 28 15:13:25 PDT 2010)>and it's going to screw everything up

Cody_(Tue Sep 28 15:13:35 PDT 2010)>why hasn't it been working this whole time

Cody_(Tue Sep 28 15:13:47 PDT 2010)>
I haven't made any changes to my payment plan

Cody_(Tue Sep 28 15:14:29 PDT 2010)>
I signed up for the automatic payment method for convenience

Cody_(Tue Sep 28 15:14:49 PDT 2010)>and this is definitely not convenient

Jaimema(Tue Sep 28 18:15:22 PDT 2010)>
That is correct, auto payment is very convenient, so you will not worry about your monthly bills.

Cody_(Tue Sep 28 15:15:51 PDT 2010)>
it's not convenient though because my monthly bills have been stacking up and now the bill is through the damn roof

Jaimema(Tue Sep 28 18:15:55 PDT 2010)>
Your auto payment is active on my end, however it will start to auto deduct from the account on 10/14/2010

Cody_(Tue Sep 28 15:16:06 PDT 2010)>I know

Cody_(Tue Sep 28 15:16:09 PDT 2010)>you already said that

Cody_(Tue Sep 28 15:16:12 PDT 2010)>what I want to know

Cody_(Tue Sep 28 15:16:22 PDT 2010)>is why it hasn't started deducting already

Cody_(Tue Sep 28 15:16:35 PDT 2010)>
I have been signed up for auto payments for a long time and I've made no changes

Jaimema(Tue Sep 28 18:17:12 PDT 2010)>
There are two factors that affect auto payment

Jaimema(Tue Sep 28 18:17:44 PDT 2010)>
01. upon setting up the auto payment it take 30 45 days, then the amount will be deducted.

Jaimema(Tue Sep 28 18:18:07 PDT 2010)>
And there is should be no outstanding balance on the account when you set it up

Jaimema(Tue Sep 28 18:18:43 PDT 2010)>
02. when you added a service in the account, like you have internet and you added cable, auto matic payment is affected, that is what I am referring to as change of service

Cody_(Tue Sep 28 15:19:03 PDT 2010)>well there has been no changes of service

Jaimema(Tue Sep 28 18:19:25 PDT 2010)>
In your account it states here that auto payment is active now, and will start deducting payment on 10/14/2010

Jaimema(Tue Sep 28 18:19:53 PDT 2010)>
This means that auto payment was somewhat set up 09/30/2010

Cody_(Tue Sep 28 15:20:42 PDT 2010)>what does that even mean

Cody_(Tue Sep 28 15:20:46 PDT 2010)>somewhat setup?

Cody_(Tue Sep 28 15:20:51 PDT 2010)>that date hasn't even happened yet

Cody_(Tue Sep 28 15:21:10 PDT 2010)>
so how can it HAVE BEEN setup 2 days from today?

Cody_(Tue Sep 28 15:22:05 PDT 2010)>This conversation is going nowhere

Cody_(Tue Sep 28 15:22:10 PDT 2010)>you guys are a bunch of crooks

[HellzMindPlaya]

that is why Internet chat is FTL for billing issues... FTW is to use retentions!

[Kershaw]

I SET THINGS UP IN THE FUTURE ALL THE TIME!

i thought everyone did?

[Sailor37]

I sent this reply two days ago.

[dannyyisntt]

i want my two minutes of time back

[jasonsnoddy]

i want my two minutes of time back

warned you in the title fool

[Wh33lhop]

I tried one of those "internet help" BS things once, the girl was incompetent and told me nothing I didn't know so I started asking her what she was wearing. After the 5th or 6th advance on my part they just left.

I think I still have the conversation saved somewhere, full of pushbutton "Let's keep this professional please" responses.