Purchased a Hyundai for the wife, many problems followed. Advice/Views needed.

[mar1t1me]

Well, if you have no further issues, then yay. But, if something further should happen, my advice is to go big. It's always amused me how much suddenly gets done when a letter from a lawyer arrives. As do inquiries from consumer advocates intent on getting "the real story" about how someone was treated. You have to make the powers-that-be at dealer decide it is in their best interests to shut you up and make you go away.

[Ratbastage]

Replacing a trans under warranty devalues a car?

First I've ever heard of that one.

Shit happens, they fixed it.

Cars get warranty work done every day, they also get all kinds of mechanical repairs done everyday that have no effect on value unless it sold to a individual as a perk. (such as a reman engine in a car with 150K on it might increase the value by a small percentage of the repair costs)

Granted they could have unwound the deal but they chose not to. In some cases the title work is already filed and therefore it could not be sold as "new" due to being titled and therefore is "used" which means roughly a 15% reduction in value. Why should the dealer take a 5 grand hit on a car they did not build or carry the warranty on?

A dealer is a independent franchise selling the product, not the manufacturer. Hyundai could have eaten it had they been inclined but, odds are against that. As in hugely against that.

The dealer could have offered a loaner while your car was being repaired but even that is not part of the deal. Your only real out would have been the fact some states have a 2 or 3 day "cooling off" period on new vehicle purchases where you can return them and they have no choice but to unwind the deal. Some states allow a mileage, use and damage charge though so its not like you get to walk in, toss 'em the keys, get you money back and walk. IIRC, NC has a 3 day on new cars and 0 on used from a dealer. I have seen cars sit on dealers lots for weeks waiting on repair parts. It happens and the owners either provide their own transport or the dealer gives them a loaner. As far as I know there are 3 "mainstream" manufacturers who actually have rental or loaner money in their warranty claims coding. That means the dealer actually gets paid for the loaner or rental, otherwise its a goodwill gesture from the dealer.

Either way, expecting the dealer to give you your money back because of a problem not of their making is a little extreme in the expectation department.

[5spoke]

Replacing a trans under warranty devalues a car?

First I've ever heard of that one.

Shit happens, they fixed it.

Cars get warranty work done every day, they also get all kinds of mechanical repairs done everyday that have no effect on value unless it sold to a individual as a perk. (such as a reman engine in a car with 150K on it might increase the value by a small percentage of the repair costs)

Granted they could have unwound the deal but they chose not to. In some cases the title work is already filed and therefore it could not be sold as "new" due to being titled and therefore is "used" which means roughly a 15% reduction in value. Why should the dealer take a 5 grand hit on a car they did not build or carry the warranty on?

A dealer is a independent franchise selling the product, not the manufacturer. Hyundai could have eaten it had they been inclined but, odds are against that. As in hugely against that.

The dealer could have offered a loaner while your car was being repaired but even that is not part of the deal. Your only real out would have been the fact some states have a 2 or 3 day "cooling off" period on new vehicle purchases where you can return them and they have no choice but to unwind the deal. Some states allow a mileage, use and damage charge though so its not like you get to walk in, toss 'em the keys, get you money back and walk. IIRC, NC has a 3 day on new cars and 0 on used from a dealer. I have seen cars sit on dealers lots for weeks waiting on repair parts. It happens and the owners either provide their own transport or the dealer gives them a loaner. As far as I know there are 3 "mainstream" manufacturers who actually have rental or loaner money in their warranty claims coding. That means the dealer actually gets paid for the loaner or rental, otherwise its a goodwill gesture from the dealer.

Either way, expecting the dealer to give you your money back because of a problem not of their making is a little extreme in the expectation department.

Why does no one understand I have been in contact with Hyundai Motor America?! I am talking directly to the manufacturer as well as the dealer. Both have been less than willing to help me out.

Also, why does everyone not see the fact that major service on a brand new vehicle is what devalues the car not the new transmission itself. Simple uncertainty and questionable reliability given that the car had problems from the factory.

Anyone in my shoes would be just as pissed about it as I am. All this "Its no big deal man just get over it" talk is so much easier when its not your $25k and wasted time on the line.

[Rau]

I think it would be more beneficial to vent on someone/somewhere other than here......

[TurboJake]

Why are you so hell bent on attempting to force a company to do something they're not legally or contractually obligated to do?

The only problem here lies with you. Sure, it's a shitty thing that the car had to get a new trans within a week of buying it.

Sure it's a shitty thing that it's spent time in the shop.

Because I can't stand your attitude in thinking that your entitled to a new car, I'm going to ask you a couple questions.
Why the fuck should a company replace a 25k dollar object, when it's not worth 25k anymore
Why the fuck would ANYBODY want to donate an extra 5k to you. Because you're "uncomfortable with it"

The thing isn't a problem yet. Sit back. Relax. Drive the damn thing. Move the fuck on. And if it becomes a problem. Fix it. If it doesn't. Bonus. It's not going to cost you a dime more than your obligated to do already.

You have 100k miles of warranty to use up. You have a lemon law to protect you. The only person here that has a problem, is you. I kinda don't blame them for not working with you.

[5spoke]

Why are you so hell bent on attempting to force a company to do something they're not legally or contractually obligated to do?

The only problem here lies with you. Sure, it's a shitty thing that the car had to get a new trans within a week of buying it.

Sure it's a shitty thing that it's spent time in the shop.

Because I can't stand your attitude in thinking that your entitled to a new car, I'm going to ask you a couple questions.
Why the fuck should a company replace a 25k dollar object, when it's not worth 25k anymore
Why the fuck would ANYBODY want to donate an extra 5k to you. Because you're "uncomfortable with it"

The thing isn't a problem yet. Sit back. Relax. Drive the damn thing. Move the fuck on. And if it becomes a problem. Fix it. If it doesn't. Bonus. It's not going to cost you a dime more than your obligated to do already.

You have 100k miles of warranty to use up. You have a lemon law to protect you. The only person here that has a problem, is you. I kinda don't blame them for not working with you.

If you were in this situation you view would be much different I can assure you. I have been very polite with everyone I have spoken with at Hyundai and have received nothing but attitude in response.

This is probably worthless but let me ask you some questions.

Why should a company charge me $25k dollars for a defective vehicle and then give me a back a repaired vehicle in return thats not worth the $25k dollars anymore? The car was still fucking new, it had a problem at its creation.

Why does that assumed (on your part not mine) $5k hit come out of my pocket as an unlucky consumer that got stuck with the defective "1 in a million" car?

Now gtfo of my thread.

[TurboJake]

You drove the car off the lot. The MOMENT you did that, which was your choice. That value dropped significantly.

And that is the only reason the value dropped. Not because of a trans fail. The transmission replacement has zero bearing on the value of your car.

Out of everyone on this thread. You are the only person to think this. They honored their end of the deal. They have fulfilled their obligation.

I'm not going to bother any further. I'll just be beating a dead horse at this point.

[5spoke]

You drove the car off the lot. The MOMENT you did that, which was your choice. That value dropped significantly.

And that is the only reason the value dropped. Not because of a trans fail. The transmission replacement has zero bearing on the value of your car.

Out of everyone on this thread. You are the only person to think this. They honored their end of the deal. They have fulfilled their obligation.

I'm not going to bother any further. I'll just be beating a dead horse at this point.

The CEO's secretary called me this afternoon I am set to speak to him about it tomorrow. Apparently the issue has a bit more to it than you think. Please don't come in here thinking you know how a situation you have no part in should be handled.

This isn't about what they are legally obligated to do, its about what they should do in order to keep their customers happy and provide them with positive purchasing experiences.

[pureaudio]

I'm 100% with you on the car is not the same after having a transmission replacement at 200 miles. As soon as the dealership mechanics start ripping things off that car, it is no longer factory fresh. For a car that he just drove off the lot and had to take right back, factory fresh is what should be expected.

I won't even take my cars to the dealer for an oil change because I can't stand some idiot ripping into things trying to finish as fast as possible, I can't even imagine what kind of job they would do replacing the transmission.

[TurboJake]

The CEO's secretary called me this afternoon I am set to speak to him about it tomorrow. Apparently the issue has a bit more to it than you think. Please don't come in here thinking you know how a situation you have no part in should be handled.

This isn't about what they are legally obligated to do, its about what they should do in order to keep their customers happy and provide them with positive purchasing experiences.

So why did you wait to mention this little tidbit? This would've been hours ago now. And you just post it up.

This is kind of pertinent information, and I wish you luck in this endeavor. Please share the outcome. It may help someone else in the future.

[homegrone30]

5spoke you are right about this situation. Yes the car does depreciate. Lemme give you a scenario. 5spoke decides he want to get rid of this car right now. So he puts it for sale on craigslist he gets tons of call because hes selling this brand new used Hyndai cheap. Now when the customers show up and ask's him why so cheap, and he says the transmission has had to be replaced twice (it was twice right?) those people are immediately going to second guess buying this car seeing as how it has had major work done to it before 1000 miles are even put on it. He would have better chances turning it into another dealer as a trade in but even then he will get far less than what he wants. on another note if your to stupid to realize hes been griping more about the customer service than the actual car itself then gtfo adults are working.

[5spoke]

5spoke you are right about this situation. Yes the car does depreciate. Lemme give you a scenario. 5spoke decides he want to get rid of this car right now. So he puts it for sale on craigslist he gets tons of call because hes selling this brand new used Hyndai cheap. Now when the customers show up and ask's him why so cheap, and he says the transmission has had to be replaced twice (it was twice right?) those people are immediately going to second guess buying this car seeing as how it has had major work done to it before 1000 miles are even put on it. He would have better chances turning it into another dealer as a trade in but even then he will get far less than what he wants. on another note if your to stupid to realize hes been griping more about the customer service than the actual car itself then gtfo adults are working.

It was only replaced once, but its spent the first two weeks of its life in the dealership shop in order to determine/fix the problem. But the concept is the same, any major service done to a car this early in its life is going to make buyers concerned and they will just go buy a different car without the problematic history and uncertainty, unless its worth it monetarily to take the risk which means price cut for me to get rid of it.

[browntown]

oh yeah they were all over making sure the survey got all 10's. But we have not received it yet.

This practice is becoming too common. I don't like it when someone tells me how to rate them. As a salesperson myself, I think it is inappropriate. But that might be why I don't sell cars. Your service should warrant your scores, not telling someone to give you a good grade.

Related to the OP's story:
Good story to share on the news. I've heard a lot of good things about hyundai, but when my wife test drove one we both agreed that the honda and toyota "felt" better/nicer, and were turned off by the aggressive sales staff that talked about hyundai like it was a rolls royce. It is impressive how far the brand has come and the warranty is pretty legendary, but as Tommy Boy says:

...Because they know all they sold ya was a guaranteed piece of shit. That's all it is, isn't it? Hey, if you want me to take a dump in a box and mark it guaranteed, I will...

[1fastETA]

Sorry to hear this!! Good luck and I gotta say, you should have bought an x3 or 5

[mr ilia]

5spoke you are right about this situation. Yes the car does depreciate. Lemme give you a scenario. 5spoke decides he want to get rid of this car right now. So he puts it for sale on craigslist he gets tons of call because hes selling this brand new used Hyndai cheap. Now when the customers show up and ask's him why so cheap, and he says the transmission has had to be replaced twice (it was twice right?) those people are immediately going to second guess buying this car seeing as how it has had major work done to it before 1000 miles are even put on it. He would have better chances turning it into another dealer as a trade in but even then he will get far less than what he wants. on another note if your to stupid to realize hes been griping more about the customer service than the actual car itself then gtfo adults are working.

This statment right there converts the seller into a sucker. Potential buyer would only love to hear that. This is where the buyer would have a potential to low ball the seller and drive away in a brand new car with warranty for 50% less.
Investment vs. Reward is too good to pass up.