@#$&*#@$!!!!!!!!!! #@$#( Shi'itey Callcenter reps/service! T-Mobile

[Jscotty]

my phone got turned off (through sprint) because i had a overdue balance of $1.06

ya. that actually happened

I got one even better for you- My bill was past due so I called up sprint to make a payment by phone. I went through the automated prompts indicating my purpose of calling. Finally I was transferred to a rep because I was long past due and someone from their collections department had to intervene. No problem.

The rep gets on the phone and I explain to him why I called we go through the drill of verifying who I am and so forth.. and then the guy looks at the screen and says, "Mr. Scotty, I am seeing a past due amount of $206.88. You are 3 months past due! We even sent out notices! This is unacceptable!!! WHAT DO YOU PLAN ON DOING ABOUT THIS?" Whoa! Hold on! I called you guys up so I can pay and now you wanna play the role of the thretening indignit bill collector?

I don't know if this was a seasoned bill collector who took a part time job at Sprint or what? So I asked for a supervisor because at this point I was ready to cancel my account. They ended up giving me an additional $100 credit and I decided to keep the service but I kept thinking to myself that this guy had a lot of nerve to act that way when I was the one that came to him.

[der affe]

the best way to deal with t-mobile when you are having a problem is to ask to be transfered to CUSTOMER RETENTION!!!!:hitler: as long as you are willing to spend a little time on the phone with them, you will always get what you want in the end. i have been with them since 98 when they were voice stream around here. when a rep gets on the phone and says thank you for being a loyal customer since......pause...1998, that helps me to get what ever i want too.

[Jscotty]

Yeah.. that gets me some perks also. I have been with Sprint since 99 and when I want to make changes to my account even though I may be locked in my current agreement for the next 3 years they will glady accomodate me.

[george graves]

"t" has the best phones. The samsung t809? What and V has the "cholate"?

Be patient with "t" - talk to the right person and you will be golden.

[ivo316]

Hahahahaha, mobile phone companies here will play music to you if you call, you never get to talk to a person, all is automated menus and "we'll get back to you recordings". :D

[JasonC]

I don't have any of these proplems, cause i don't even own a cell phone