I'd like to think that he made an honest mistake but then again, if I was his supervisor, I think I'd be very embarrassed by this.
Well thinking back on the whole situation, I wanted printable DVD's and they they were out of the 50 and 100 pack quantities but they had the "brand x" variety in the 10 pack. Even though there are only 10 DVD's in the package, it comes in a full sized container with a bunch of stuffing in it.
So in this guy probably added up in his mind that I was buying over 1000 DVD's. (not to justify his actions) And then being that the cases come in packs of 10, I always buy a few extras in case I break one during duplication or to replace the worn cases on my storebought DVD's. So when I came to the register, my cart was filled to the top.
I mean there are so many ways that I could have verbally attacked this guy but one thing that I learned is that when you were wronged in a situation like this, the more civil you are, the worse they will feel about their mistake. I told the manager that I was pissed off and that the cashier had no business asking me anything other than "plastic or paper" etc.. and I shared everything that I thought but I was civil. I probably could have pushed the situation harder but I was satisfied with his prompt apology.
Well thinking back on the whole situation, I wanted printable DVD's and they they were out of the 50 and 100 pack quantities but they had the "brand x" variety in the 10 pack. Even though there are only 10 DVD's in the package, it comes in a full sized container with a bunch of stuffing in it.
So in this guy probably added up in his mind that I was buying over 1000 DVD's. (not to justify his actions) And then being that the cases come in packs of 10, I always buy a few extras in case I break one during duplication or to replace the worn cases on my storebought DVD's. So when I came to the register, my cart was filled to the top.
I mean there are so many ways that I could have verbally attacked this guy but one thing that I learned is that when you were wronged in a situation like this, the more civil you are, the worse they will feel about their mistake. I told the manager that I was pissed off and that the cashier had no business asking me anything other than "plastic or paper" etc.. and I shared everything that I thought but I was civil. I probably could have pushed the situation harder but I was satisfied with his prompt apology.
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