BMW Parts man salary?

[Farbin Kaiber]

Six days a week, up to twelve days consecutivly, 12-14 hrs a day, in at 6:00 am, out by 8-10:00 pm. "Covering" is the name of the game, getting someone to be satisfied with their "brand new" 60k+ luxury vehicle being in the shop for weeks on end due to problems being a first time incident that factory guys have to come out and tie up the shop doing diagnosis and sending results to the engineers at the home factory, explaining why there is a three week backorder for the little " gizmo " that goes on the side of the transmission. Explaining the extreme cost of O.E.M. dealer parts, and labor rates that people literally cry when on the phone explaining that their three month out of warranty vehicle is gonna cost them $4400.00 to fix the seat and air bag module. And thats the tip of the iceberg...

[jflip2002]

Theyre only open 5 days a week here.

And besides, I dont care about people, so I can break it to em.

[mikey]

And besides, I dont care about people, so I can break it to em.

i'm not trying to rag on you at all, but people definitely sense that kind of attitude, and will give you shitty csi scores. and shitty csi scores equal much less pay than you should be getting for that kind of job.

again, not trying to discourage you, but it's tougher than you think. ymmv.

[Farbin Kaiber]

i'm not trying to rag on you at all, but people definitely sense that kind of attitude, and will give you shitty csi scores. and shitty csi scores equal much less pay than you should be getting for that kind of job.

again, not trying to discourage you, but it's tougher than you think. ymmv.

i was gonna let someone else say that. its a special breed to do the job well.

[atomic]

And besides, I dont care about people, so I can break it to em.

Thats a good attitude to have in the retail business... Keep it and you will go far !!! (sarcastic)

[jflip2002]

Thats a good attitude to have in the retail business... Keep it and you will go far !!! (sarcastic)

Thanks for the advice, I dont know what I would have done without it!! (sarcastic).

Its the attitude to have. Why would I feel bad for someone who just bought a $60k vehicle, and theyre bitching that they broke a plastif thing on the door for the second time in a month?

Its a lot different, than say a poor guy coming in with his 86 Toyota "van" and always needing something, and he lives out of his van. Like this guy Lou who came into Napa, with his van, and hard on luck. You gotta build a thick skin to sob stories, because they dont do anything. you gotta charge for the part, they gotta pay. Plain and simple. So in the context I meant it, its good to not care about, or get sentimental or emotionally involved with the customer.

[Farbin Kaiber]

Thanks for the advice, I dont know what I would have done without it!! (sarcastic).

Its the attitude to have. Why would I feel bad for someone who just bought a $60k vehicle, and theyre bitching that they broke a plastif thing on the door for the second time in a month?

Its a lot different, than say a poor guy coming in with his 86 Toyota "van" and always needing something, and he lives out of his van. Like this guy Lou who came into Napa, with his van, and hard on luck. You gotta build a thick skin to sob stories, because they dont do anything. you gotta charge for the part, they gotta pay. Plain and simple. So in the context I meant it, its good to not care about, or get sentimental or emotionally involved with the customer.

But if, you where a good option to fill that type of possition you would at least, show interest in said sob story, THAT'S the way to get the sale. You have to know how to work the sale, not say "pay or get the fuck out" that will not work, after a decade in the industry I can say so. And I know more than an ex-NAPA parts guy about that.

Oh, and P.S. - Thanks for propagating the behaviour that gives us in the Auto Industry a bad rap.

[Farbin Kaiber]

I even called it myself...

[mikey]

Why would I feel bad for someone who just bought a $60k vehicle, and theyre bitching that they broke a plastif thing on the door for the second time in a month?

because these are the people who dictate your paycheck.

they see that you don't give a rat's ass, all that you are going to get is negative csi, while the dealership gets an awful rap when said client tells their friends how nobody cared about them during their trip. this translates into fewer customers giving awful csi, hence, awful pay.

people who buy premium luxury vehicles expect premium luxury service. luxury service is not hardening up to a bum and charging him full price. luxury service is bending over ass backwards and going out of the way to satisfy and rectify a sob story.

again, i'm not trying to bag you/criticize you/turn you away from the job or anything; there is just a reason everyone is saying the job is as hard as it is. if you end up getting the job, best of luck, i just hope that some of this information ends up being helpful to you.

[Farbin Kaiber]

because these are the people who dictate your paycheck.

they see that you don't give a rat's ass, all that you are going to get is negative csi, while the dealership gets an awful rap when said client tells their friends how nobody cared about them during their trip. this translates into fewer customers giving awful csi, hence, awful pay.

people who buy premium luxury vehicles expect premium luxury service. luxury service is not hardening up to a bum and charging him full price. luxury service is bending over ass backwards and going out of the way to satisfy and rectify a sob story.

again, i'm not trying to bag you/criticize you/turn you away from the job or anything; there is just a reason everyone is saying the job is as hard as it is. if you end up getting the job, best of luck, i just hope that some of this information ends up being helpful to you.

No, he IS an idiot... I've been explaining how it is since the begining of this post.

[jflip2002]

because these are the people who dictate your paycheck.

they see that you don't give a rat's ass, all that you are going to get is negative csi, while the dealership gets an awful rap when said client tells their friends how nobody cared about them during their trip. this translates into fewer customers giving awful csi, hence, awful pay.

people who buy premium luxury vehicles expect premium luxury service. luxury service is not hardening up to a bum and charging him full price. luxury service is bending over ass backwards and going out of the way to satisfy and rectify a sob story.

again, i'm not trying to bag you/criticize you/turn you away from the job or anything; there is just a reason everyone is saying the job is as hard as it is. if you end up getting the job, best of luck, i just hope that some of this information ends up being helpful to you.

Totally understandable. I get that. I didnt give a fuck about the people who came into napa, but I never let them know that, or see that. How many people who help you REALLY care about you? Im going to guess less than 25% of all people. Im a nice guy to the customers, because I do know that they pay for me to live in a nice house, in a nice town, and drive my shitty car.

I sat in the service department for about 4 hours yesterday, talking with the service manager, and waiting to get the time to do the interview. I witnessed first hand what goes on. And I can tell you, none of the 3 women in the service section gave a shit about these customers. But the customers never knew that.

Im actually NOT an idiot, and I do get how the automotive industry goes. While napa was a shitty job, it did teach me how to treat the customers right, go that extra little step, and being someone they LIKE dealing with. All in the meantime, I didnt care about them.... except a few guys who were regulars.

[jflip2002]

But if, you where a good option to fill that type of possition you would at least, show interest in said sob story, THAT'S the way to get the sale. You have to know how to work the sale, not say "pay or get the fuck out" that will not work, after a decade in the industry I can say so. And I know more than an ex-NAPA parts guy about that.

Oh, and P.S. - Thanks for propagating the behaviour that gives us in the Auto Industry a bad rap.

And where did I say I was, "Pay or get the fuck out?" Because I dont recall saying that anywhere. And there is no behavior here that is different from what the auotmotive industry really is like. I wasnt like this til I actually got into the industry, and realized it. You can be unhappy all day long, hate your job, pissed etc. But when the customer walks into the door, you put on your face, sell as much as you can, upsell what you can, and make them feel good... But as soon as they leave that door, you can go back to not giving a fuck, and not liking what youre doing.

So thanks for your worthless additions to this thread (That again, is sarcastic). Oh and PS, you can raise the stupid "owned" smiley all you want, it makes you look more like a fucktard.

[mikey]

You can be unhappy all day long, hate your job, pissed etc. But when the customer walks into the door, you put on your face, sell as much as you can, upsell what you can, and make them feel good... But as soon as they leave that door, you can go back to not giving a fuck, and not liking what youre doing.

haha...you've got the hang of it already :p

good luck with the job man

[dirty30]

almost all the guys i deal with are really good. but im their #1 parts buyer also so that may be some of it

No, you are not their best customer... a bodyshop that spends 50K a month is their best customer. We could close down our entire retail parts counter without so much as a flinch in our gross profits. Personally I enjoy talking with customers when they come through the door with a huge parts list, they are usually enthusiasts or CCA members. Its nice when you can relay stories back and forth with the customers or have some hands on experience with the vehicles.

[jflip2002]

Personally I enjoy talking with customers when they come through the door with a huge parts list, they are usually enthusiasts or CCA members. Its nice when you can relay stories back and forth with the customers or have some hands on experience with the vehicles.

That is what Im looking forward to. Hopefully there are some cool BMW enthusiasts who roll into service. Though Id imagine not many, since they work on their own. There were a couple guys who rolled in, who were enthusiasts, but their car happened to still be under warranty. Actually a few guys with E36s too.

If I can get 1 or 2 guys a day who are enthusiasts, and know about their car, and like ot talk about it, while Im trying to do my job, itd be great.

As far as hours, they are long though. They told me to be prepared for 7 am to 6 pm, with no lunches. So thats gonna be a little change, but for more money, Im ok with that.