Ground Control

**Hellabad** · 10-16-2009, 11:52 AM

Originally posted by Colorlesss

ive emailed them a bunch of times and got nothing but sarcasm and no answers. wasnt satisfied at all with the customer service.

Ground Control only has one email from any of the three email addresses you have. (edit: found more on another hard drive)

Is this the email exchange you are referring to?

Originally posted by fxxxxxxx@aol.com

From: fxxxxxxx@aol.com
> To: mark@ground-control.com
> Cc:
> Subject: Contact Form
> Date: Sun, 11 May 2008 12:33:01 -0700
>
> Your Email Address: fxxxxxxxxx@aol.com
> Contact Name: xxxxxx
> Comments: does the \\Coilover Conversion kit, BMW E30 Chassis Product
> SKU #2020 \\ come with all 4 springs and everything to do the full
> suspension ? and do you have any pictures of everything that comes with
> that kit. i wanna order it but i need to know more about it because the
> description is very undescript.

reply sent Monday, 12 May 2008, at 9:08 (replied to 8 minutes after Ground Control opened for business)

Originally posted by support@ground-control

Yes, the kit is for all four corners. We don't post pictures of everything
that comes with the kit, so here is a description:

2 front height adjusters
2 front adjuster nuts
2 front Eibach springs
2 front upper perches
2 weld on front lower perches are included if you choose a "weld on" kit

2 rear lower adjusters
2 rear lower adjuster nuts
2 rear Eibach springs
2 rear upper perches

this is everything you need to convert an e30 to adjustable ride height.

Jay from Ground Control

**Colorlesss** · 10-16-2009, 11:54 AM

Originally posted by Hellabad

Is this the email exchange you are referring to?

reply sent Monday, 12 May 2008, at 9:08 (replied to 8 minutes after Ground Control opened for business)

Jay from Ground Control

no those are from before i even ordered my kit. would be more recent then that.

**dreamchasin** · 10-16-2009, 02:23 PM

Currently, i love their customer service! Mark and John are some swell guys! Spoke with them today for the first time and they made my birthday worth it!

**Hellabad** · 10-16-2009, 02:59 PM

Originally posted by Colorlesss

no those are from before i even ordered my kit. would be more recent then that.

Second message

Originally posted by fxxxxxx@aol.com

On Thu, 12 Jun 2008 20:23:21 -0700, <fxxxxxx@aol.com> wrote:
>
>> Your Email Address: fxxxxxxx@aol.com
>> Contact Name: xxxx
>> Comments: i ordered the coilover conversion kit for my e30. im trying
>> to buy camber plates for them but i need to know the diameter. are they
>> 2.25, 60mm, or the 2.5 inch ? im ordering the camber plates from you
>> guys but i didnt know which diameter to select.
>>

Originally posted by jay@ground-control

From: Mark <mark@ground-control.com>
> To: fxxxxxxx@aol.com
> Cc:
> Subject: Re: Contact Form
> Date: Fri, 13 Jun 2008 14:36:59 -0700
>
> If you buy them at the same time, you will get a discount! Did we
> already
> ship the kit?
>
> If so, have you installed it yet?
>
> Jay answering for Mark, who has the day off.
>

Jay from GC

**Hellabad** · 10-16-2009, 03:05 PM

Originally posted by Colorlesss

ive emailed them a bunch of times and got nothing but sarcasm and no answers.

Third message

Originally posted by frankie@ground-control

frankie@ground-control.com writes:

Hi xxxxx,
This is frankie at ground control. Before we can place your order for
your e30 camber plates we need to know what spring diameter is and the
diameter of the threaded section on your shocks.

Originally posted by Fxxxxxxx@aol.com

<Fxxxxxxx@aol.com> wrote:

that's what i emailed you for, t0 ask the diameter of my springs. they are
direct from you guys. for my e30

Originally posted by mark@ground-control

From: Mark <mark@ground-control.com>
To: Fxxxxxx@aol.com
Cc:
Subject: Re: Contact Form
Date: Fri, 13 Jun 2008 10:56:42 -0700

Sorry i miss read your email. you have 2.5 inner diameter springs.

Jay from GC

**Hellabad** · 10-16-2009, 03:18 PM

Originally posted by Colorlesss

....the customer service was sub-par

Fourth reply

Originally posted by fxxxxxx@aol.com

Your Email Address: fxxxxxxx@aol.com
Contact Name: sxxxx
Comments: i just ordered the conversion kit for my bmw e30. i was wondering if i could buy the threaded collars that weld onto my strut housings ?

Originally posted by mark@ground-control

From: Mark <mark@ground-control.com>
To: fxxxxx@aol.com
Cc:
Subject: Re: Contact Form
Date: Thu, 05 Jun 2008 11:16:30 -0700

All of our threaded sleeves are aluminum and cannot be welded to the steel
housings.

Originally posted by Fxxxxx@aol.com

On Thu, 05 Jun 2008 11:17:54 -0700, <Fxxxxx@aol.com> wrote:

dont you offer a "weld-on" kit ?

Originally posted by mark@ground-control

From: Mark <mark@ground-control.com>
To: Fxxxxx@aol.com
Cc:
Subject: Re: Contact Form
Date: Thu, 05 Jun 2008 11:22:57 -0700

The weld kit is not a threaded sleeve. It is a weldable "perch" for the
threaded sleeve.

Was your kit ordered directly from us? I don't see your name in our system.

Jay from GC

**rwh11385** · 10-16-2009, 03:25 PM

I've dealt with GC over the last 5+ years, and they've been helpful and have good products. The only downside is sometimes the phones are busy (2003 + 2004 easy to get a hold of but hard summer of '05), but I guess that comes with business... especially when you have customers who need to ask a lot of questions like I did years ago. Plus, they put up with a lot of crap within the community so props for that. Definitely helped this past year getting my setup back together and explaining how to fix things when issues arise.

**Hellabad** · 10-16-2009, 03:25 PM

Originally posted by Colorlesss

. wasnt satisfied at all with the customer service.

Fifth (and last) reply

Originally posted by fxxxxxx@aol.com

On Thu, 29 May 2008 22:07:10 -0700, <fxxxxx@aol.com> wrote:

Your Email Address: fxxxxxx@aol.com
Contact Name: sxxxx
Comments: order # 5xx5-1 . i placed this order a couple days ago Edit: actually ordered the day before, 5/28. and i havnt heard anything about it since then. when can i expect this order to be at my door or atleast when can i expect it to be shipped ?

Originally posted by mark@ground-control

From: Mark <mark@ground-control.com>
To: fxxxxxx@aol.com
Cc:
Subject: Re: Contact Form
Date: Fri, 30 May 2008 08:04:33 -0700

Your order left on 29th Sxxxx. Here's the tracking
number...1Z8391E40xxx888367

Thank you,

Mark

The kit was ordered on the 28th, with special request for a combined discount and special hardware with the kit.

Three people from Ground Control answered the specific questions in a very timely manner.

The kit was shipped complete, with the correct discount, the correct parts, and with a tracking number on the following day, the 29th.

Jay at GC

**dreamchasin** · 10-16-2009, 03:40 PM

what "special hardware"?

**Hellabad** · 10-16-2009, 03:47 PM

Originally posted by anstead610

what "special hardware"?

the "weld kit" uses different tubes and adds weld rings to the kit, plus different instructions.

Also, when camber plates are combined there is different hardware too

Ninja edit: You only get a weld kit if you specifically ask for it. the default is NON weld kit.

Jay from GC

**dreamchasin** · 10-16-2009, 03:51 PM

Colorlesss is at my house at the moment.

He said he only got the perches. Which was when the sarcastic e-mail came about.

**Hellabad** · 10-16-2009, 03:56 PM

Originally posted by anstead610

Colorlesss is at my house at the moment.

He said he only got the perches. Which was when the sarcastic e-mail came about.

check your PMs too.

Read the ninja edit above. ^^^

I still haven't seen what I call a sarcastic email or pm or message from anybody anyway??

Maybe nobody meant to be sarcastic?

Jay

**dreamchasin** · 10-16-2009, 04:11 PM

So say i was going to order the weld kit. how much extra is it and what comes with it. if i were to order the weld kit and i didnt weld it, does it affect anything? This is a question coming from me and not colorlesss because im about to order coilovers.

**E30SPDFRK** · 10-16-2009, 04:27 PM

I have nothing but good things to say about Ground Control.

I called and talked to John a few weeks back about getting different upper spring hats for my new shocks. He knew exactly what I was talking about and even got the parts ready for when I called back with my credit card info. I couldn't find the time to call for a few days, but when I called back, he remembered my name and what I was ordering instantly and sent them out that day.

I got them today and was slightly confused about how they install, so I called GC to ask. I got John again, he remembered my name and info yet again, and he explained to me the correct way to install them and the reasoning for it.

That's good service in my book.

**Hellabad** · 10-16-2009, 04:43 PM

Originally posted by anstead610

So say i was going to order the weld kit. how much extra is it and what comes with it. if i were to order the weld kit and i didnt weld it, does it affect anything? This is a question coming from me and not colorlesss because im about to order coilovers.

The weld kit cost exactly the same.

two parts are added (the weld rings)

instructions are different

the threaded tubes are s-l-i-g-h-t-l-y different because a NON weld kit will always be a street car, but a WELD kit can be a street car or a race car. (But in reality, the tubes can be interchanged with no problem at all.)

Jay from GC