Massive Brakes - Stay Away!

[gazellebeigem3]

HAHA theres no Ctrl-v way out of this lee

[325ix]

Fidhle's situation is not the point of the thread; no matter what he could or should have done, Massive's business practices are still in question.

I completely agree. I think Fidhle did the right thing. I'm interested to see how this turns out.

[Wh33lhop]

Fidhle's situation is not the point of the thread; no matter what he could or should have done, Massive's business practices are still in question.

[Bglad]

Should've just bought him rotors out of your pocket, and dealt with it later.

[Asbradley21]

I have the Massive Street Kit (Although I did not get the RacingBrake rotors) and have not had a single problem. But I can't comment on the 2 piece rotors that Lee sells. The rest of it however, works without issue.

[gazellebeigem3]

never trust a canadian!

[Fidhle007]

I actually offered the customer corrado rotors + money back but he wanted the two-piece slotted rotors that I sold him and understandably so. Of course wilwood's site is down now so I can't confirm it but when I checked the other day they didn't offer an 11" slotted rotor and it was a Lee-only piece. I believe they JUST released the plain rotors...

Bottom line though, when the complaint first arose wilwood had nothing to offer me so I was stuck with ordering from Lee. Believe me, if I had another option I would have taken it a month ago!

[Vedubin01]

[JRKOUPE]

brakes.....

I am very familiar w/ your past relationship w/ Massive/Lee and I know it was good.

Ive read all your posts on Massive....and his responses to you.

Based on your story, it makes me a bit uneasy....but Lee should speak as well.

Why not just send you two rotor outers.......its good business...and wont cost him very much???!!! I have spoken w/ Lee numerous times over the yrs, and even developed a group buy of his STREET kit....he seems like a reasonable man yet strong minded...and I would assume his profit margins are tight. But even to take small loss here is something a business man needs to consider. I run a small business, and sometimes you just have to make things right.

In the meantime you really shouldve ordered the rotor parts for the customer and made it good for your shop......and deal w/ Massive independently. ( I now see the parts were not avail to you)



Has he contacted you yet?...



I have read so many of these INTERNET relationships w/ vendors gone bad...there is usually a good explanation........yet it does seem like a bit too much time has passed here.



Id like to hear the outcome.

[Jonny Cash]

I'd take the risk if it were a paying customer if it meant cultivating a relationship.

Yup. You have to. Seeing we have the internet as a resource to spread complaints, I wouldnt worry about Lee coming clean. Keeping your local customers is a hell of alot more important.

[sharky]

Fred nailed it IMO. You should have ate the replacement money and kept the customer happy. Hoping in the long run Lee would at least partially reimburse you. It sucks that it happened but I think you could have expedited it better. Cant wait to hear Lee's say in this.

[CorvallisBMW]

This is quite the contrast to everything else I've heard about Massive's products and service, very interested to see where it goes.

[z31maniac]

Like FredK said, why buy back the whole kit vs slapping new rotors on?

[FredK]

I think this is bad business if I take the story at face value.

For one, Lee ignoring you. He should just say, "I'm not going to replace your rotors" if he has no intention of doing so.

The other, you for waiting for Massive's warranty replacement parts to take action. These, I believe, are off-the-shelf Wilwood rotors that cost around $160 a pair. I'd be furious if I dropped my car off and had to wait for warranty parts to come in. I'd take the risk if it were a paying customer if it meant cultivating a relationship.

[Huff]

I hear and see a lot of good things from UUC in both quality and service. It's sad to see transactions go this wrong for both parties, especially one that could be resolved with a warranty return.