I wish I had read this thread before I gave Revshift a chance. I've dealt with most of their competitors and have experienced very slow shipping times and poor, inattentive customer service. I was hoping Revshift was different, and I was wrong.
Cliff notes: Hey, they are made in the U.S., in house at that! Great. They need to hire someone for customer service and order fulfillment. Almost no communication from them, and when I did hear from them, I was lied to. And then shipped the wrong part.
On a Monday night I placed an order for 95A engine mounts, a 95A diff mount, and 80A trans mounts. They only offer USPS Priority Mail shipping, so I figured great, they'd ship on Tuesday or Wednesday, and with 2-3 day service, I'd have my parts in time to install that weekend.
On Wednesday I sent a follow up email to ask if they could ship my order that day, so I could receive it by the weekend. I did not get a reply (ever).
On Friday morning I emailed them asking to cancel the order, knowing they wouldn't arrive before the weekend. When a few hours went by, I called and left a voicemail. Not long after that, I got a reply to my email from that day (from John@Revshift) explaining that the delay is from them being short staffed. He promised that if I still wanted the order, it would ship that day with certainty, and he offered to include a free set of RTABs. I didn't need the RTABs, so he offered a discount on my order. I accepted, and he confirmed to say that my order would ship on Friday and would be delivered on Monday.
Fast forward to Monday morning. I never received a shipment confirmation, tracking number, or the discount refund I was promised. I emailed and called (no answer again), requesting to cancel the order again. I got a reply pretty quickly saying "It did go out Friday." That was it. No tracking or anything.
On Tuesday, the package shows up. The first thing I noticed was one of the parts was mailed to me wrong (95A trans mounts, instead of the 80A I ordered). Out of curiosity, I loaded the tracking number up on USPS's site. Sure enough, the package was shipped out on Monday afternoon, many hours after I was told the package shipped out on Friday, and after I had tried to cancel the order again.
Called them up, no answer (seeing a pattern here?). Sent another email. I received a call back pretty quickly from someone else (I think Tony). He was friendly and helpful, but basically said he didn't know anything about the situation and couldn't help me much except to accept them back for a refund (I had to pay return shipping), or he could send me out the correct 80A bushings I ordered. No apologies for the delays, lies, or anything else.
At that point I still didn't hadn't been sent the discount refund I was promised. I decided to send all the parts back for a refund, even though I had to pay the return shipping (~$14), just to wash my hands of this transaction.
They might be the best bushings on the planet, but with customer service like this, they can keep them. I respect that they make their own parts, and that staying up with retail orders, wholesale orders, and customer service/shipping when you are a small business doing your own manufacturing is HARD. However, it's simple to set proper expectations during the ordering process. If you don't answer the phones, and it takes 2-3 days to reply to email, say so on your site! If it takes 1-2 weeks to ship, no problem! Let me know in advance so I can plan accordingly.
A lack of communication, being sent the wrong items, and being lied to flat out is not a good feeling when you spend your hard earned money to support a small American business. Take your money elsewhere; I know I will.
Cliff notes: Hey, they are made in the U.S., in house at that! Great. They need to hire someone for customer service and order fulfillment. Almost no communication from them, and when I did hear from them, I was lied to. And then shipped the wrong part.
On a Monday night I placed an order for 95A engine mounts, a 95A diff mount, and 80A trans mounts. They only offer USPS Priority Mail shipping, so I figured great, they'd ship on Tuesday or Wednesday, and with 2-3 day service, I'd have my parts in time to install that weekend.
On Wednesday I sent a follow up email to ask if they could ship my order that day, so I could receive it by the weekend. I did not get a reply (ever).
On Friday morning I emailed them asking to cancel the order, knowing they wouldn't arrive before the weekend. When a few hours went by, I called and left a voicemail. Not long after that, I got a reply to my email from that day (from John@Revshift) explaining that the delay is from them being short staffed. He promised that if I still wanted the order, it would ship that day with certainty, and he offered to include a free set of RTABs. I didn't need the RTABs, so he offered a discount on my order. I accepted, and he confirmed to say that my order would ship on Friday and would be delivered on Monday.
Fast forward to Monday morning. I never received a shipment confirmation, tracking number, or the discount refund I was promised. I emailed and called (no answer again), requesting to cancel the order again. I got a reply pretty quickly saying "It did go out Friday." That was it. No tracking or anything.
On Tuesday, the package shows up. The first thing I noticed was one of the parts was mailed to me wrong (95A trans mounts, instead of the 80A I ordered). Out of curiosity, I loaded the tracking number up on USPS's site. Sure enough, the package was shipped out on Monday afternoon, many hours after I was told the package shipped out on Friday, and after I had tried to cancel the order again.
Called them up, no answer (seeing a pattern here?). Sent another email. I received a call back pretty quickly from someone else (I think Tony). He was friendly and helpful, but basically said he didn't know anything about the situation and couldn't help me much except to accept them back for a refund (I had to pay return shipping), or he could send me out the correct 80A bushings I ordered. No apologies for the delays, lies, or anything else.
At that point I still didn't hadn't been sent the discount refund I was promised. I decided to send all the parts back for a refund, even though I had to pay the return shipping (~$14), just to wash my hands of this transaction.
They might be the best bushings on the planet, but with customer service like this, they can keep them. I respect that they make their own parts, and that staying up with retail orders, wholesale orders, and customer service/shipping when you are a small business doing your own manufacturing is HARD. However, it's simple to set proper expectations during the ordering process. If you don't answer the phones, and it takes 2-3 days to reply to email, say so on your site! If it takes 1-2 weeks to ship, no problem! Let me know in advance so I can plan accordingly.
A lack of communication, being sent the wrong items, and being lied to flat out is not a good feeling when you spend your hard earned money to support a small American business. Take your money elsewhere; I know I will.
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