KO Performance

[Charlie]

Yet another reason, why I tend to deal directly with the BMW dealer, versus online middle man retailers for my parts needs. Pelican parts, and Bavarian auto are the only two online places I've never had issues with.

Seconding this. Their prices may not be rock bottom, but I've never had issues with these 3 venues.

-Charlie

[orb0554]

Waited 4 weeks and no parts received. Asked KO for a refund, waited 2 more weeks still no refund and finally contacted my credit card company and had CC issue a charge back against KO.

Will never do business with these clowns again!

[bpittmane34]

Well personally I think KO BLOWS!!! I had a very small order and it took over a month and several emails for me to get it, only to get a cheaper part than the one I paid for. And as for my Redline fluid...I guess i got taken for that $$$ cuz it's been over two months and I've sent several emails regarding the order and they won't even respond. I will never, ever, order anything from them again.

[Gooch]

New phone message up today for the week of 8/11 till 8/15 saying they have had staff problems and to email them...

[jlq8]

Hrmm, this is great. Their phone is now off the hook. It's been busy all day long. Thought I'd give them another week before I filed a claim, guess not.

[PУCCKAЯ_e30ka]

i made a fraud report with my bank! I waited for a loooong time!

[soul rebel]

I lost all faith and put in a fraud report with my credit card company. If ko is making things right they can send me back the other 300 dollars I sent by paypal.

[Gooch]

I'm surprised. I have a little faith now...

[Liquidvash]

I got a reply from them yesterday:

Hey Yuriy,

I am going to check it out for you.

If they have not sent this out I am pretty sure they were getting ready to send this out for you.

We should have all of this in stock.

I will check this out with the shipping dept to see what they tell me.

The next thing you might see from us is a tracking number for this order.

-Sherwin

If you have any questions, concerns, or would like to place an order, please do not hesitate to email or call!


KO Performance

Order Fulfillment & Customer Service Specialist
Email - customer-service@koperformance.com
Miami Office - 786-264-1684
Fax - 786-264-1816

So try e-mailing customer-service@koperformance.com if you haven't.

[rs4pro3]

Yet another reason, why I tend to deal directly with the BMW dealer, versus online middle man retailers for my parts needs. Pelican parts, and Bavarian auto are the only two online places I've never had issues with.

[justin_l_]

Boy am I glad I got my money back when I did. Wish you guys luck!

[hahmeta]

i'm in the same situation here guys. couldn't reach them for the last two weeks. no phone or email response. i ordered z4 shifter 3 weeks ago and it was supposed to ship in a week. i'll file a claim with paypal right now.

[Gooch]

Thanks for the heads up. I posted there also. And I just filed a claim with Paypal.

[atomic]

Is anyone getting a response at all? This is getting even more ridiculous than it already is.

Same shit different day. The voice mailbox is still full and unlikely has not been checked since last week when it filled up. No return emails either, I have sent them 50 emails in the past 6 weeks. And now I find out I am past my claim period on my CC so I guess I am out almost $700 now. So much for ever doing business with anyone on forums again, including site sponsors. This makes twice I have been burned by this stuff this year... :(

Guess I will try and right it off to uncle sam next year in some sorta fucking fashion. :-?




Oh BTW go check out bimmerforums.com feedback and look at the two threads there that have exploded with this very same thing...

[soul rebel]

At this point guys, the only thing I can tell you is to hang in there, if you can. If you are after a refund, all I can tell you is to keep trying to contact them and get things sorted out. Since Erick is no longer an employee of KO, there's not much he can do from a standpoint of getting your issues resolved. I wish I could tell you all something a little more helpful, but I'm only able to relay what I'm told, and that's about all there is at this point.

Thats funny, as I was reading this reply the ko performance banner add was displayed.