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Is anyone getting a response at all? This is getting even more ridiculous than it already is. -
it has been silent after sending them 3 e-mails, and lots of calls this week!Leave a comment:
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I put in an order on May 5th for the UUC shift bushing kit. I haven't gotten a reply after sending 2 emails over the past 2 months. I just sent a 3rd email today to the new email that Erick listed in this thread. Hopefully someone will get back to me. I want my kit! :(Leave a comment:
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At this point guys, the only thing I can tell you is to hang in there, if you can. If you are after a refund, all I can tell you is to keep trying to contact them and get things sorted out. Since Erick is no longer an employee of KO, there's not much he can do from a standpoint of getting your issues resolved. I wish I could tell you all something a little more helpful, but I'm only able to relay what I'm told, and that's about all there is at this point.Leave a comment:
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Hey erick, if you are still reading this thread please respond. Last week you said you could get my order out this week, and asked if I still wanted to do that. I know you aren't working there anymore, but since you were working on this order, I just wanted to ask if you knew if it had been shipped out or not. I would appreciate any information regarding this, or if you have any way of contacting anyone in your company regarding a refund if not. Thanks.Leave a comment:
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Yeah I feel you there. Erick was great to do business with...
Same here, it is the other guys there that a firing me up. I have tried for a month and a half to get someone on the phone or a response to a email and nothing yet. For a order I put in on May 13th 2008. I was able to get Erick on the phone two weeks ago, and was told it should be in anytime. I understand it was a special order and should take longer but the lack of communication is very trying and completely unacceptable period. Guess I am going to have to call my credit card company and file a claim...
:hitler:Leave a comment:
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Yeah, I know this brings inconveniences for a few, but under this new policy, my hands would be more tied than ever before.
Things are still cool between KO and myself, but as I stated on my letter to them, I can't work in an environment where I disagree with it's policies. I would want to go against my boss and wouldn't be productive.
If you have any trouble with your order, such as delays, then hit them up. I believe there is a new e-mail that they made (customer-service@koperformance.com) to try to better organize themselves.
- ErickLeave a comment:
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Erick,
That's too bad, I'm sorry to hear that, especially because you were the reason I ordered from KO in the first place.
It just sucks I was originally told 5 days to get the shifter in and then it would ship to me. I really have no problem waiting because it's not a part I need to get my car running, but if I had known I would have ordered from BMA.
/rantLeave a comment:
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Guys,
Just as an FYI, because I have received quite a few PMs lately regarding this. As of Monday, 07/21, I am no longer working at KO Performance. To leave it brief, the company has a new policy on how to get caught up with orders that I personally did not fully agree with. If you guys need anything, the guys at the office will still be there to help you out.
I know that with one man down response time might get tough, but unfortunetly I cannot help any further. I managed to get out most of the older May/June delays, and hopefully the remaining ones should go out soon as well.
Thanks,
ErickLeave a comment:
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I ordered a Z4 shifter on July 7th, as of today I still haven't received it. I've tried calling and sending e-mails, I'm getting no response.Leave a comment:
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i finally got my parts. it arrived on 7/14 almost a month after i ordered. i think the wait is unacceptable. i do have to say that my order arrived very promptly after erick got back from vacation and handled it. i do have to give much appreciation for erick for his hard work.
i am however disappointed at ko performances lack of customer service minus erick. i guess the whole moral of the story is if your going to order from ko, which has great prices, definitely order from erick and deal directly with him. it seems like the order gets processed much much faster with him on the job.
also i hope ko performance gets everything figured out because there is a demand for their parts and services.
thanks again erick for your hard work and for correcting something that shouldn't have had to be corrected in the first place. and i feel for you brother because you got thrown into a very sticky/hard situation.Leave a comment:
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