Under the law, the following specific
actions are unfair, misleading
or unlawful:
• False, deceptive or misleading advertising.
• Misstating the estimated price for a specific
repair (“low balling”).
• Keeping a customer’s payment for parts not
delivered or installed or for repairs
not performed.
• Using a customer’s vehicle for purposes not
related to repair or diagnosis without their
permission.
• Keeping payments from the customer and the
warranty provider for the same covered part
or labor.
• Failing to post required notice of rights sign.
• Failing to materially comply with the written
estimate law.
• Failing to retain invoices and/or estimates for
one year.
• Failing to give a customer a copy of any
document they signed upon request.
• Charging the customer for “unnecessary”
repairs. For purposes of the law, “unnecessary
repairs” means those where the repair shop
represented the repair as needed (as opposed to
merely recommended) but for which there is no
reasonable basis for performing the service.
actions are unfair, misleading
or unlawful:
• False, deceptive or misleading advertising.
• Misstating the estimated price for a specific
repair (“low balling”).
• Keeping a customer’s payment for parts not
delivered or installed or for repairs
not performed.
• Using a customer’s vehicle for purposes not
related to repair or diagnosis without their
permission.
• Keeping payments from the customer and the
warranty provider for the same covered part
or labor.
• Failing to post required notice of rights sign.
• Failing to materially comply with the written
estimate law.
• Failing to retain invoices and/or estimates for
one year.
• Failing to give a customer a copy of any
document they signed upon request.
• Charging the customer for “unnecessary”
repairs. For purposes of the law, “unnecessary
repairs” means those where the repair shop
represented the repair as needed (as opposed to
merely recommended) but for which there is no
reasonable basis for performing the service.
This whole ball of wax got a lot bigger when I found out he has a Business License, and is doing this stuff, I thought it was just some kid dicking around at home, but he is trying to play like the big boys, so he has to follow their rules, not some rules of social systems in a forum setting, but the court of law.
EDIT: More WA state info... http://www.atg.wa.gov/ConsumerIssues...utoRepair.aspx

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