Scratches on our 135 after dealer service

[smooth]

sometimes this board appears to be frequented by a bunch of retards

flame him for being pissed off
then
flame him for realizing he can't be sure who's at fault

there's only two ways the conversation could have gone and none of it has anything to do with being anyone's bitch

1. the manager showed him the paperwork noting the damage prior to service
or
2. the manager pointed out there's no way to be sure his guys did the damage but for him to come in and he'll put one of the guys on it and do what he can to minimize it

[Vivek]

Sounds like Tom made you his bitch.

Definitely. OP, explain how you both came to the conclusion that the scratches that you INSISTED were new were there before the service.

[Rsully70sev]

Hahahaha sigable.

[Good & Tight]

Rule #1 never let the dealer wash your car. Every time we take ours in for service we have the service adviser write on the ticket DO NOT WASH.

Looks like they washed your car with a broom.

[Edev]

I don't know about the dealership you take your vehicle too, but most BMW dealerships do a walk-around before the vehicle comes in for service. If they were there before it came in, they should be marked on it. I know when I pull a car in, I double check and note so I'm not held liable.

Same thing at our BMW Dealership. We make sure, just so threads like these don't pop up. It takes a couple of minutes to fill out, and it can potentially save us hundreds of dollars. There have been a few incidents where a select few try to fight against it, but thankfully we have sheets and at least one or two people to back it up. So in the end, we didn't have to pay to have something repainted because it was there BEFORE the service..and they knew about it, but wanted something free. It's a BEAUTIFUL thing.

[SamE30e]

I don't know about the dealership you take your vehicle too, but most BMW dealerships do a walk-around before the vehicle comes in for service. If they were there before it came in, they should be marked on it. I know when I pull a car in, I double check and note so I'm not held liable.

[SimplyDope]

Definitely not the outcome I expected...

[Stanley Rockafella]

sounds like tom made you his bitch.

+1

[Rsully70sev]

They were not there before

we both came to the conclusion that they happened before the service.

Your a dick. You jeoprodised their/his reputation with your bullshit claim, (possibly) dodged a potential lawsuit, then own up to it that they were there before hand? CSB

[Rsully70sev]

Sounds like Tom made you his bitch.

Did he buy you dinner before he fucked you?

[10Toes]

Sounds like Tom made you his bitch.

[IS300E30]

I did not read all the comments. I just read the first few comments that thought it came from the courtesy wash. That could of very well been the case and that is why I NEVER let a dealership wash my car. They see 100s of these cars a day. It maybe your pride and joy. But to them its just another car and they do not give a crap at all while washing it. No car dealership will be careful like the owners of the car.

They will drop a rag on the ground, pick it up and continue washing or drying your car with it.

[firefirefire90]

Well, A few hours after I posted the FB and Yelp posts I took them back down again. Thought better of it.
I got a call from our adviser Tom today and we had a very friendly long talk about the scratches, and we both came to the conclusion that they happened before the service.
How ever he said I can take the car in any time before he gets off of work and he will have some one try and buff them out for FREE. So this does all end well.
Way to go Tom!

what the fvck? Are you serious? How do you "both" come to this conclusion, when you know where the scratches are on your car. If I had scratches on a car, you know damn well I would know where they are.

Dude you just got hosed.

[KenC]

We both came to the conclusion that they happened before the service.

So they had them documented on their intake form?

[deutschman]

Well, A few hours after I posted the FB and Yelp posts I took them back down again. Thought better of it.
I got a call from our adviser Tom today and we had a very friendly long talk about the scratches, and we both came to the conclusion that they happened before the service.
How ever he said I can take the car in any time before he gets off of work and he will have some one try and buff them out for FREE. So this does all end well.
Way to go Tom!