Scratches on our 135 after dealer service

[A_Whelan]

I'd agree with 318isfc3s, it looks to be about waist height or a big higher. Could be a zipper from overalls or buttons from a jacket or pants. Hope it works out, scratches suck!

[318isfc3s]

If there were rocks/ sand in the wash mitt I would think there would be more scratches over the entire surface of the car. It almost looks as if someone may have been leaning up against your car moving around in some way to scratch it up like that; especially with those couple deep looking ones (zipper/buttons). Whether or not it happened at the dealership is something you're going to have to prove or at least put enough doubt in their mind that it didn't happen there in order for them to cover it I would think. I'm surprised you didn't notice those scratches which are only a couple feet from where you enter the car when you picked it up from service. Was it dark out?
Noticed in your post above you mentioned someone with a keychain or metal on their pants leaned against the car and moved around; kinda described what is hanging from your belt loop.

[deutschman]

Good luck, I guess it really depends on who you deal with at the dealership to resolve the problem and what mood they are in.

I would say don't lose your head if someone denies it but try to speak with someone higher in the command chain.

I dont really loose my temper very quickly. Our service adviser seamed like a really good guy. i think he will hook us up. I havent got any word back from them yet, but he might not have been at work today.

How do you know they did it? Can you feel them with your finger nails?

Well we live in the burbs on a very quiet street with big wide roads and almost no traffic. Dont think it happened while it was parked out side our house. I work in the city but park in a private parking lot where all the cars stay far apart. The scrapes also look like they were wiped on or some one with a key chain or metal on their pants leaned on the car and moved around. It does not look like car or bike damage as you would see in a city. If I had driven the car near a tree or bush and the branches hit the car I think I would have noticed that as well. I know my cars very well and pay really close attention to them. I am actually very surprised I did not see this at the dealer, besides the fact that one of my best friends quit work that day and I was very distracted and upset at the time. If scratches like that had been on the drivers side of the car which I see everyday all the time before I took the car in i would have known it.

[Midship_Express]

I detail cars at a BMW dealership. I doubt those heavy scratches could have been caused by anything that was not highly deliberate. Those light scratches would possibly be signs of sand in a wash mit or having gone through an auto wash. Even using a clean rag of the wrong material might do that.

Are you sure someone didn't key your car?

[schtozo]

It happened with my brothers e46 few years ago, they left two black narks on the rear bumper. I noticed it a day later and went back to thembut couldnt do anything because i didnt point it out while there.

[CrusherCurtis]

How do you know they did it? Can you feel them with your finger nails?

[DatUtahGuy]

Good luck, I guess it really depends on who you deal with at the dealership to resolve the problem and what mood they are in.

I would say don't lose your head if someone denies it but try to speak with someone higher in the command chain.

[craiggroves91]

I'll kill em all

[deutschman]

You haven't received a return call and you're posting on their FB and want to leave a Yelp review? Dude, come on. He's probably not even in the office until Monday. If you're so concerned, just go down there. You're already putting yourself at a disadvantage by admitting that it was your fault you didn't look at the car.

There is a resin why I tried to put the whole thing in a positive light by starting the whole thing off with how much I liked their service. I was not trying to point fingers to much or be to aggressive. I have read a lot of horror stories about dealerships and the fact that they never really want to take care of problems they create. I am hoping that by putting the eye of the public on them that they will be motivated to act in a way that will put them in a positive light. Dealing with my scratches in a positive way will make them look great in the end. And they need it. Their Yelp review is not great at all.

[KenC]

You haven't received a return call and you're posting on their FB and want to leave a Yelp review? Dude, come on. He's probably not even in the office until Monday. If you're so concerned, just go down there. You're already putting yourself at a disadvantage by admitting that it was your fault you didn't look at the car.

[deutschman]

I just left this on their facebook wall. Maybe it will help.

We just brought our 2010 135i in for service this Thursday (2/9/12) picked her up the day after (2/10/12). Our service advisory was Tom Smith. He was very helpful and friendly and got us in and out quickly. All in all it was a great experience, and exactly what I expect from BMW. How ever there is a bad part to this story as well. On Saturday (2/11/12) I noticed that there were some new and ugly scratches right behind the drivers side quarter window that were not there before the car went in for service. It looks like the person who gave our car a wipe down had some small pebbles or sand in there cleaning cloth. I contacted Tom by phone and sent him an email with a picture of the damage. I hope we can work this out together. I know the burden of proof is on me as I did not point it out before I left and it technically could have happened after I left, but I know it did not. I have been driving only BMW's (1976 BMW 2002, 1991 BMW 318i, 1974 BMW 2002, 2010 BMW 135i) my whole life, I take great pride in my cars, and this is our first experience buying a car from a dealership. I hope this story ends well.

I might put the same thing on their Yelp review...

[LJ851]

Or the old metal shaving in the shop rag trick. Hope they fix it for you.

[deutschman]

Yeah that was my guess. Sand in a wash cloth or mit.
I'm just going to wait on a reply and see where this goes. I know it is going to be hard to prove. I should get in the habit of always checking my car inside and out after service. This fucking sucks! I'll update later. I love this car so much and having shit like this on it is aggravating.

[deutschman]

Yeah that was my guess. Sand in a wash cloth or mit.
I'm just going to wait on a reply and see where this goes. I know it is going to be hard to prove. I should get in the habit of always checking my car inside and out after service. This fucking sucks! I'll update later. I love this car so much and having shit like this on it is aggravating.

[Mlarsen]

They better fix it.