Let me fill you in on what happened.
I took my E30 into Boyd Motor Werk in downtown Portland, OR to have some work done. I had Koni shocks, Vogtland springs, stock control arms, and M3 bushings replaced. I also had them replace the brake pads, rotors, and sensors. I was a little agitated, though not upset, when I received my car back 12 days later instead of the quoted 2 days.
When I got my car back, I noticed a couple problems. 1st, the ABS light was on as soon as I got in the car. Huh, why would nobody even look at the dash? 2nd, the camber on my front passenger side was horrible, the top of the wheel was an entire inch or two in from the bottom of the wheel. I called the shop and let them know I was experiencing the problems. I took my car back into the shop yesterday to have the two problems fixed, assumingly free of charge, since I already paid for them to be put together correctly.
Gary at Boyd Motor Werk called me back today, and told me 2 things:
1) They don't know what's up with ABS. Their computer isn't 'connecting' with my car, and they can't see anything in the open that would be wrong. He doesn't want to spend more time on this and thinks he isn't responsible, so he says he can look more intensively at it "on my bill". I think he's being too lazy to find the problem and wants to be paid for it.
2) There is no camber adjustment on E30's and other BMW's. Because of this, he thinks there might be something bent. He wants to take it to a alignment shop "on my bill" to determine if it was his fault or mine. Seems to me like if anything is bent, it's HIS fault. I dropped the car off without a camber problem, he gave it back with a camber problem. Seems simple, yea?
My question is, what should I do with this guy? Its pretty obvious the things were his fault, as they're new problems, but he's not recognizing it saying I "could have crashed the car prior to him having it". Bullshit. No problem before, problem after. I am thinking of calling him and telling him to fix it with no cost to me since I paid to have it working, not broken. If it's broken, it should be his shops responsibility to fix it. Right?
I've never had a shop try to do this to me and I don't know if I should actually be responsible for splitting anything or paying for him to do more work on trying to find the problems. If he does not fix it, is there recourse I have to force his shop to fix it?
I took my E30 into Boyd Motor Werk in downtown Portland, OR to have some work done. I had Koni shocks, Vogtland springs, stock control arms, and M3 bushings replaced. I also had them replace the brake pads, rotors, and sensors. I was a little agitated, though not upset, when I received my car back 12 days later instead of the quoted 2 days.
When I got my car back, I noticed a couple problems. 1st, the ABS light was on as soon as I got in the car. Huh, why would nobody even look at the dash? 2nd, the camber on my front passenger side was horrible, the top of the wheel was an entire inch or two in from the bottom of the wheel. I called the shop and let them know I was experiencing the problems. I took my car back into the shop yesterday to have the two problems fixed, assumingly free of charge, since I already paid for them to be put together correctly.
Gary at Boyd Motor Werk called me back today, and told me 2 things:
1) They don't know what's up with ABS. Their computer isn't 'connecting' with my car, and they can't see anything in the open that would be wrong. He doesn't want to spend more time on this and thinks he isn't responsible, so he says he can look more intensively at it "on my bill". I think he's being too lazy to find the problem and wants to be paid for it.
2) There is no camber adjustment on E30's and other BMW's. Because of this, he thinks there might be something bent. He wants to take it to a alignment shop "on my bill" to determine if it was his fault or mine. Seems to me like if anything is bent, it's HIS fault. I dropped the car off without a camber problem, he gave it back with a camber problem. Seems simple, yea?
My question is, what should I do with this guy? Its pretty obvious the things were his fault, as they're new problems, but he's not recognizing it saying I "could have crashed the car prior to him having it". Bullshit. No problem before, problem after. I am thinking of calling him and telling him to fix it with no cost to me since I paid to have it working, not broken. If it's broken, it should be his shops responsibility to fix it. Right?
I've never had a shop try to do this to me and I don't know if I should actually be responsible for splitting anything or paying for him to do more work on trying to find the problems. If he does not fix it, is there recourse I have to force his shop to fix it?
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