I used to be a good and loyal customer of thiers, as I grew up in NH not too far from them. I will not do business through them again. Every single order something is messed up.
The straw that broke the horses back....
Monday, June 14th, early morning.
Placed a order for a bunch of parts. I ordered by part numbers, this way there can be no confusion as to which part I wanted. I was told everything I wanted was in stock (except the 3 M-Technic II parts that would have to come from BMW in Germany) and would ship out the next day.
Fast forward 1 week.
I get my package, quite some bit... overdue. Should have been 3 day shipping. I open the box. All I find in the box are a couple clips, and the licence plate screws I ordered. Of course 3 BavAuto catalogs and numerious pointless plastic baggies were also in there. The collective weight of the parts I ordered was like 1 OZ. The package was like 5lbs. They toss too much extra bulshit in for such little parts. How much padding do a couple screws and clips (that cant be broken) really need?
Also included in the package is my reciept, and attached to it a slip telling me all my other items are out of stock/backordered.... WTF??
I called and asked why the items that were "in stock" when I ordered were "backordered" when my package arrived. Of course they were "never in stock at that time" even though they were "in stock"
right...
Fast forward to today...
I called and asked where the hell the rest of my parts were. They claimed they were sent out on Thursday, July 8th. They *should* arrive on Monday, July 12th.
That is just fucking super. I can have my parts 1 MONTH after I wanted them.
I will NEVER do business with BavAuto again. I have yet to make an order from them without something arriving as "backordered" even though it was "in stock" on the phone.
Who else is sick of BavAuto, or would like to share thier opinion of the company?
The straw that broke the horses back....
Monday, June 14th, early morning.
Placed a order for a bunch of parts. I ordered by part numbers, this way there can be no confusion as to which part I wanted. I was told everything I wanted was in stock (except the 3 M-Technic II parts that would have to come from BMW in Germany) and would ship out the next day.
Fast forward 1 week.
I get my package, quite some bit... overdue. Should have been 3 day shipping. I open the box. All I find in the box are a couple clips, and the licence plate screws I ordered. Of course 3 BavAuto catalogs and numerious pointless plastic baggies were also in there. The collective weight of the parts I ordered was like 1 OZ. The package was like 5lbs. They toss too much extra bulshit in for such little parts. How much padding do a couple screws and clips (that cant be broken) really need?
Also included in the package is my reciept, and attached to it a slip telling me all my other items are out of stock/backordered.... WTF??
I called and asked why the items that were "in stock" when I ordered were "backordered" when my package arrived. Of course they were "never in stock at that time" even though they were "in stock"
right...
Fast forward to today...
I called and asked where the hell the rest of my parts were. They claimed they were sent out on Thursday, July 8th. They *should* arrive on Monday, July 12th.
That is just fucking super. I can have my parts 1 MONTH after I wanted them.
I will NEVER do business with BavAuto again. I have yet to make an order from them without something arriving as "backordered" even though it was "in stock" on the phone.
Who else is sick of BavAuto, or would like to share thier opinion of the company?
Comment