Alright so here's the deal.
On Sunday I submitted a best offer for a brand new M5 clutch. On Monday the company accepted my offer/terms.
They offer payments with Paypal, CC, etc. Since my Paypal is low, I submitted to eBay that I would pay with CC and e-mailed the company stating the same (even though I'm sure eBay notifies them of my decision as well)
Now, I am skeptical about e-mailing CC info over an e-mail. It's stuff that gets saved on inboxes, foldered, and so on. Unless I have successfully bought from a company a handful of times, I don't like to have my CC info saved, so on Monday, I e-mailed the company also asking if it's possible to pay over the phone with CC.
Tuesday comes. No response. I follow up asking again if it's ok to pay by phone.
Wednesday comes. No response. I follow up AGAIN as I am not in URGENT need for this, but I'm definately not wanting to leave a clutch swap for the last minute.
No e-mail sent today. But tonight I received an auto notification from eBay (with the company's e-mail as the sender) asking me to pay for the clutch.
I instantly replied off my iPhone reminding them that this is my 4th e-mail asking if it's OK to pay by phone.
No response....yet.
Seriously, at this point I rather pay $50 more to another competitor who is actually able to communicate. Had they replied instantly on Monday saying it's against company policies or that they don't use phones, then what the hell. I would've probably paid just because the response time is quick.
Their feedback for anyone wondering is 100% with 68 feedbacks.
After all this non-communication, I'm hesitant to pay at all.
What say you?
- Erick
On Sunday I submitted a best offer for a brand new M5 clutch. On Monday the company accepted my offer/terms.
They offer payments with Paypal, CC, etc. Since my Paypal is low, I submitted to eBay that I would pay with CC and e-mailed the company stating the same (even though I'm sure eBay notifies them of my decision as well)
Now, I am skeptical about e-mailing CC info over an e-mail. It's stuff that gets saved on inboxes, foldered, and so on. Unless I have successfully bought from a company a handful of times, I don't like to have my CC info saved, so on Monday, I e-mailed the company also asking if it's possible to pay over the phone with CC.
Tuesday comes. No response. I follow up asking again if it's ok to pay by phone.
Wednesday comes. No response. I follow up AGAIN as I am not in URGENT need for this, but I'm definately not wanting to leave a clutch swap for the last minute.
No e-mail sent today. But tonight I received an auto notification from eBay (with the company's e-mail as the sender) asking me to pay for the clutch.
I instantly replied off my iPhone reminding them that this is my 4th e-mail asking if it's OK to pay by phone.
No response....yet.
Seriously, at this point I rather pay $50 more to another competitor who is actually able to communicate. Had they replied instantly on Monday saying it's against company policies or that they don't use phones, then what the hell. I would've probably paid just because the response time is quick.
Their feedback for anyone wondering is 100% with 68 feedbacks.
After all this non-communication, I'm hesitant to pay at all.
What say you?
- Erick
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