I worked my 2nd day training yesterday and I think you guys may enjoy the stuff that goes down. I am 18 so mind the slang.
Yesterday I worked in a different store, supposedly worse as far as crime goes compared to my local store. I get there and meet up with the AP guys, ones a girl and ones an older guy, and there is the APM (asset protection manager). Since I'm a complete rookie and their cameras are bad we just walked and walked around the store, giving me tips and me asking them questions. We are looking for suspicious shit obviously, like empty walmart bags, big ass purses, backpacks, anything sketchy. Stuff like going through the luggage can be considered "suspicious" because they could pack tons of crap in the bag but we'd have to see them do it to get "selection".
There are four criteria that need to be met before you can grab them.
1. "selection"- seeing them take something off the shelves that is walmart property. The reason this is essential is because people may bring something into the store to compare it to an item, and it could look like they are "stealing" their item, so we have to make sure it's one of ours.
2. Dispossession or concealment- Dispossession is taking the tags off something. Concealment is hiding it. Also this covers "ticket swapping" where people put the price of a $1 item on a $20 item and try to go through the self-checkout. This step is hard because once they grab the item they don't immediately dump it in their bag, they look around for an empty aisle or somewhere hidden and we have to follow them and it could take them a long time to hide it, and that whole time we have to be watching them, which is easier said than done when it's not busy. I'm a noob but I will get to the story of the girl we caught later.
3. Continued dispossession or concealment- Once they hide it or rip the tag off we have to keep watching them, to see if they actually pay for it, or put the shit back on a shelf. Someone could stay in the store for a long time so it's important for them to not see you as much as possible. In some situations it's easy if the item they took is big, like some people steal backpacks to steal more stuff- easy because the backpack can be seen from really far away.
4. Leaving the final point of sale- past the last register. If there is some bs sale on the sidewalk then it gets shady.
All of this is posted in the AP-09 policy so it's not like I'm giving out mad confidential info. It's all on google =)
So we are walking around for a long time, I take lunch and get this dope udon noodle stir fry, within 30 mins I'm back in the store. Shortly after this woman comes up to us "hey I found this bag of weed next to my car and I didn't want to give it to anyone because idk if there are other drugs in it"
do we do with this?! Leave it right in front of the managers keyboard it is. It was 3-4 grams of weed. Some customers were like is this really happening right now? We decided to wait and see what the manager says to do with the weed.
The store was pretty dead and walking the store doesn't take long so we chilled in mcdonalds, because any shopper probably saw us walk by so many times like "we know you are AP". So us 3 are at mcdonalds looking out, I got the entrance, the older guy has the clothing, and the girl has the long aisle in front of all the registers. A couple people have big bags and stuff but nothing super skeptical. All of a sudden, this skinny girl walks in, HUGE backpack, looks like a junkie. Let's call my trainers Bob and Alex. Bob and Alex perk up and me too, because the bag was open a bit, and legit half her height. It was massive, and she was walking quite fast. Alex says "Bob that looks like the girl other associates told us about while we were unavailable those 2 days" Bob says "Yes it does does she have the tatoo on her leg?" "Yes she does!" We spring up, this shit is getting intense.
We fan out, not being suspicious. I am a noob and don't want to blow their cover so I stay farther back and more conservative than they are. We see her grab two shirts, and pull them off the hangars. This is still OK but there is a very high chance she wants to stick those in that huge backpack.
This woman starts flying around the store, and we are doing our best at moving normally but sometimes we had to "stealth run". The woman is looking for the perfect place to put them in her bag. 3 minutes later 60% of the store later she is in the school supplies. I grab some bbq sauce as bullshit so it looks like I'm a shopper, and she's not even 15 feet away from me. In my head I'm like "Oh shit I don't want to blow our cover and stare at her" so I pull out to a different aisle, because I know they are going to get her. Bob is sniping her through this tiny crack in a sale sign. He waves to me like "fuck yea she did it!" She starts walking out through lawn and garden, where there is no gate no one on guard. She's maybe 20 feet in front of us, out on the sidewalk, 15 feet from the entrance. All three of us run up on her so quick and so quiet! She had zero clue she was about to get wrecked. It was so cool I was mentally exploding with adrenaline and happiness because we caught the bad guy.
She starts freaking out about how she's a good person and life sucks and all this crap and I'm trying not to smile because my cherry had just been popped, but I keep my cool and stay serious externally let Bob and Alex do what they do. We bring her into the office with no problem, and Bob says "I'm going to the bathroom." He was really going to call the cops ;D. Alex and I are in the room, she does all the administrative crap while I stand in front of the door. The woman is spewing bullshit about how only her friend steals and all this other crap and Alex roasts her as you can imagine. She isn't doing it to make the woman feel bad she is just presenting the facts, and the reality. "Your friend isn't here today ma'am, this was up to you" etc.
Bob comes back and then leaves again to get a receipt for the 3 items she stole. 2 shirts and an expensive bra. The total was over $25 so the cops were supposed to be called. Bob comes back with the receipt, and 2 minutes later there is another knock on the door, it's the Police! (Bob you slick mofo "going to the bathroom") They are like "Ma'am we are going to search the bag, is there anything dangerous inside?"
"Just needles"
"Okay can we see them?" "Yes"
She pulls out a pencil case full of junkie stuff, like 7 clean needles, a metal bottle cap to cook her drugs, and mad cotton balls. It was wild, I've never been next to someone with hardcore drug paraphernalia out like this, and she probably felt horrible because there were five people now watching her shamefully admit to being a junkie, even though she "was just holding them for a friend". This was her first charge, but it wasn't too much over $25 so they let her go and gave her the mandatory trespass. It was a hell of a day at work!
The whole process was very professional, I was surprised at how everything was handled. The cops did a stand up job. Our manager didn't know what to do with it so we asked them what to do with the weed and they said "destroy it" so Bob and I flushed it down the toilet. It looked like little weed turds before it went down the drain. Some stoner is pissed!
Yesterday I worked in a different store, supposedly worse as far as crime goes compared to my local store. I get there and meet up with the AP guys, ones a girl and ones an older guy, and there is the APM (asset protection manager). Since I'm a complete rookie and their cameras are bad we just walked and walked around the store, giving me tips and me asking them questions. We are looking for suspicious shit obviously, like empty walmart bags, big ass purses, backpacks, anything sketchy. Stuff like going through the luggage can be considered "suspicious" because they could pack tons of crap in the bag but we'd have to see them do it to get "selection".
There are four criteria that need to be met before you can grab them.
1. "selection"- seeing them take something off the shelves that is walmart property. The reason this is essential is because people may bring something into the store to compare it to an item, and it could look like they are "stealing" their item, so we have to make sure it's one of ours.
2. Dispossession or concealment- Dispossession is taking the tags off something. Concealment is hiding it. Also this covers "ticket swapping" where people put the price of a $1 item on a $20 item and try to go through the self-checkout. This step is hard because once they grab the item they don't immediately dump it in their bag, they look around for an empty aisle or somewhere hidden and we have to follow them and it could take them a long time to hide it, and that whole time we have to be watching them, which is easier said than done when it's not busy. I'm a noob but I will get to the story of the girl we caught later.
3. Continued dispossession or concealment- Once they hide it or rip the tag off we have to keep watching them, to see if they actually pay for it, or put the shit back on a shelf. Someone could stay in the store for a long time so it's important for them to not see you as much as possible. In some situations it's easy if the item they took is big, like some people steal backpacks to steal more stuff- easy because the backpack can be seen from really far away.
4. Leaving the final point of sale- past the last register. If there is some bs sale on the sidewalk then it gets shady.
All of this is posted in the AP-09 policy so it's not like I'm giving out mad confidential info. It's all on google =)
So we are walking around for a long time, I take lunch and get this dope udon noodle stir fry, within 30 mins I'm back in the store. Shortly after this woman comes up to us "hey I found this bag of weed next to my car and I didn't want to give it to anyone because idk if there are other drugs in it"
do we do with this?! Leave it right in front of the managers keyboard it is. It was 3-4 grams of weed. Some customers were like is this really happening right now? We decided to wait and see what the manager says to do with the weed.The store was pretty dead and walking the store doesn't take long so we chilled in mcdonalds, because any shopper probably saw us walk by so many times like "we know you are AP". So us 3 are at mcdonalds looking out, I got the entrance, the older guy has the clothing, and the girl has the long aisle in front of all the registers. A couple people have big bags and stuff but nothing super skeptical. All of a sudden, this skinny girl walks in, HUGE backpack, looks like a junkie. Let's call my trainers Bob and Alex. Bob and Alex perk up and me too, because the bag was open a bit, and legit half her height. It was massive, and she was walking quite fast. Alex says "Bob that looks like the girl other associates told us about while we were unavailable those 2 days" Bob says "Yes it does does she have the tatoo on her leg?" "Yes she does!" We spring up, this shit is getting intense.
We fan out, not being suspicious. I am a noob and don't want to blow their cover so I stay farther back and more conservative than they are. We see her grab two shirts, and pull them off the hangars. This is still OK but there is a very high chance she wants to stick those in that huge backpack.
This woman starts flying around the store, and we are doing our best at moving normally but sometimes we had to "stealth run". The woman is looking for the perfect place to put them in her bag. 3 minutes later 60% of the store later she is in the school supplies. I grab some bbq sauce as bullshit so it looks like I'm a shopper, and she's not even 15 feet away from me. In my head I'm like "Oh shit I don't want to blow our cover and stare at her" so I pull out to a different aisle, because I know they are going to get her. Bob is sniping her through this tiny crack in a sale sign. He waves to me like "fuck yea she did it!" She starts walking out through lawn and garden, where there is no gate no one on guard. She's maybe 20 feet in front of us, out on the sidewalk, 15 feet from the entrance. All three of us run up on her so quick and so quiet! She had zero clue she was about to get wrecked. It was so cool I was mentally exploding with adrenaline and happiness because we caught the bad guy.
She starts freaking out about how she's a good person and life sucks and all this crap and I'm trying not to smile because my cherry had just been popped, but I keep my cool and stay serious externally let Bob and Alex do what they do. We bring her into the office with no problem, and Bob says "I'm going to the bathroom." He was really going to call the cops ;D. Alex and I are in the room, she does all the administrative crap while I stand in front of the door. The woman is spewing bullshit about how only her friend steals and all this other crap and Alex roasts her as you can imagine. She isn't doing it to make the woman feel bad she is just presenting the facts, and the reality. "Your friend isn't here today ma'am, this was up to you" etc.
Bob comes back and then leaves again to get a receipt for the 3 items she stole. 2 shirts and an expensive bra. The total was over $25 so the cops were supposed to be called. Bob comes back with the receipt, and 2 minutes later there is another knock on the door, it's the Police! (Bob you slick mofo "going to the bathroom") They are like "Ma'am we are going to search the bag, is there anything dangerous inside?"
"Just needles"
"Okay can we see them?" "Yes"
She pulls out a pencil case full of junkie stuff, like 7 clean needles, a metal bottle cap to cook her drugs, and mad cotton balls. It was wild, I've never been next to someone with hardcore drug paraphernalia out like this, and she probably felt horrible because there were five people now watching her shamefully admit to being a junkie, even though she "was just holding them for a friend". This was her first charge, but it wasn't too much over $25 so they let her go and gave her the mandatory trespass. It was a hell of a day at work!
The whole process was very professional, I was surprised at how everything was handled. The cops did a stand up job. Our manager didn't know what to do with it so we asked them what to do with the weed and they said "destroy it" so Bob and I flushed it down the toilet. It looked like little weed turds before it went down the drain. Some stoner is pissed!
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