Originally posted by NotJesus
View Post
So I just encountered my first major issue using panjo. I came on r3v today, -'d realized panjo has marked one of my FS threads that I haven't updated in a week or two as 'sold'. Aparantly someone sent me a payment (1/4 of my asking price for what I was selling) through panjo without discussing anything or communicating with me at all, so I had no way of knowing that any transaction took place, until I happened to look through my panjo profile this morning (totally by chance). Ive never felt comforatable with this panjo service being incorporated into our forums, and I've never had any intention of actually selling anything, or atleast receiving payment through panjo. I've always considered it as something we must work around as sellers, and have never experienced a legitimate issue with it until this.
I view this as a major issue, as my ad has been marked as sold, and some random guy has his money tied up in the panjo add linked to my for sale thread without me knowing at all.
I understand and realize that creating more security for the marketplace on r3v is necessary, and I agree in that panjo helps the progression of this necessity. I am also 100% convinced that we, as users, should contribute in some way to this sites upkeep, as many people get truly valuable services from r3v- weather it be the archives of information, or the ability to advertise in a huge classified ad community.
This issue however, is representative of a step in the wrong direction. It was clearly caused by me not paying attention to my panjo account, but regardless, I'm sure many other people use the FS sections in the 'traditional manner' (simply posting ads and paying/recieving payment through PayPal), in which case this issue is liable to happen pretty often. I'm not really sure where I'm going with this as I don't have a legitimate solution- other than suggesting that panjo should not enable people to pay us without having legitimate communication between both parties. While an eBay-esque marketplace is more secure, safer, etc, many if not the majority of users on r3v do not operate like an eBay vendor.
I view this as a major issue, as my ad has been marked as sold, and some random guy has his money tied up in the panjo add linked to my for sale thread without me knowing at all.
I understand and realize that creating more security for the marketplace on r3v is necessary, and I agree in that panjo helps the progression of this necessity. I am also 100% convinced that we, as users, should contribute in some way to this sites upkeep, as many people get truly valuable services from r3v- weather it be the archives of information, or the ability to advertise in a huge classified ad community.
This issue however, is representative of a step in the wrong direction. It was clearly caused by me not paying attention to my panjo account, but regardless, I'm sure many other people use the FS sections in the 'traditional manner' (simply posting ads and paying/recieving payment through PayPal), in which case this issue is liable to happen pretty often. I'm not really sure where I'm going with this as I don't have a legitimate solution- other than suggesting that panjo should not enable people to pay us without having legitimate communication between both parties. While an eBay-esque marketplace is more secure, safer, etc, many if not the majority of users on r3v do not operate like an eBay vendor.
listing.jpg
Though we don't require our veteran forum members to process payment with us, we do ask that you keep the quality of the listings high in the marketplace by setting a price that accurately reflects your asking price. Aside from posting them to r3vlimited, we often run Google shopping ads, Facebook ads, and email promotions to targeted audiences in order to increase your chances of making a sale.
With regards to this transaction, on January 6th, 2017, a buyer entered payment information for a $100 offer. Panjo confirmed and authorized the payment with their bank. Subsequently, an email was sent to the email associated with your Panjo account letting you know about the pending offer payment and asking you whether you'd like to accept the pending offer for the valence, counter the offer, or decline & relist the item. Completely up to you!
email.jpg
I deeply apologize as it seems you might have missed this email or it were filtered by a spam folder that resulted in this horrible experience.
For clarity, we recently implemented binding offers from buyers to ensure seamless payment collection for sellers. We apologize if there has been any confusion during this transitionary period.
Moving forward, if you have multiple items for sale, we always recommend splitting them up into individual listings. This increases visibility of each of your items and prevents any confusion when you are selling your item(s). Alternatively, you can increase the quantity of your listing(s) based off the number of items you have for sale so that your listing isn't taken down after one sale. Buyers will be able to send you custom offers for each item using the 'Make an Offer' button.
As an active seller myself, I completely understand that this sounds like an extra step in your traditional selling process, but the extra few minutes that is taken to separate listings, set accurate listing titles/asking prices, and listing great items really make a huge difference in how well Panjo and Google are able to index your listings in search results and help you make a sale.
Hope this clears up any confusion! As always, we're always looking for feedback to how we can bring your community an even better marketplace experience. You can always reach us at support@panjo.com or visit our support forum at community.panjo.com.
Comment