Some business owners just don't realize that sometimes you have to bite the bullet and make the customer happy.
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dang,i was about to buy esm wheels but i guess not anymore.Comment
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i completely agree with this.Originally posted by MR 325 View Post
but if he had a problem with the product he should not have had it painted. after it's painted, i dont think ary has any obligation to accept a return. just notch your trunk?AWD > RWDComment
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go on to S14. i called Ary before i painted it and he told me there was nothing they could do....i had no choice to try to make it fit..so i painted it..Originally posted by Kershaw View PostComment
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no, did you see the re drill he did. you are better off buy something from people who stand by their products...Originally posted by immajackuup View PostComment
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ESM wheels are made by ESM. Ary just sells them, and apparently re-drills them...1985 M10b18. 70maybewhpoffury. Over engineered S50b30 murica BBQ swap in progress.
Originally posted by DEV0 E30Comment
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so trueOriginally posted by MR 325 View Post*** For sale: euro stuff, BBS steering wheels, smoked tail lights, bunch of rare wheels (5x120 and 4x100) ***
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This is 100% true. To be a successful business you need to bend over backwards for your customers, there is no avoiding this. It may be an inconvenience for you, however if you simply ignore all customer service it can end up hurting your wallet in the long run. See Vlad for example.Originally posted by MR 325 View Post
`92 325 vert - `90 325 coupe `99 m3 - Instagram @e30LComment
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Seems a lot of shady figures have came to light in the e30 crowd recently and honestly it scares me. I've always trusted the e30 peeps as we all have close to the same mindset with our cars but thats starting to change. I pray things like this stop happening for the sake of the community and reputation, This isn't the Honda crowd.sigpicComment
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We are also growing into a large crowd, not so tight knit anymore.1985 M10b18. 70maybewhpoffury. Over engineered S50b30 murica BBQ swap in progress.
Originally posted by DEV0 E30Comment
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I dont get that people are surprised? The products have never exactly screamed "quality"..Comment
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Some businesses just worship the dollar is all.Originally posted by xwill112x View Post
1991 325iS turbo
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This. The "M3 kit" is way overpriced too, you can buy brand new fenders for 20 dollars more.Originally posted by nando View PostYour signature picture has been removed since it contained the Photobucket "upgrade your account" image.
Originally posted by Wh33lhopComment
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The real trick is how to balance that and still be able to pay for normal operating expenses (rent/permits/production/payroll/food for family). If ESM redid all of their molds to extremely accurate fitment, would he then be able to sell enough of them (at a higher cost) to still be able to stay in business. At what point (in regards to either end of the buying/selling spectrum) do you draw the line and say "enough is enough".Originally posted by e30lov View Post
For an example of the opposite spectrum, we sold a camshaft to a gentlemen who emailed back and claimed it wasn't the correct one. We asked for some pictures of the measurements and he emailed back some picture showing, indeed, the lobes heights were incorrect. However, the cam wasn't even ours! in the background of his photo there was our camshaft, snapped in half.
To speak about this in absolutes (white and black/ right and wrong) is difficult when the middle ground is always shifting. If anyone actually does find a magic prescription they'll end up a millionaire (and please pm me how!).
I'm NOT taking sides here, just observations about the aftermarket business.Last edited by SkiFree; 01-28-2012, 08:18 PM.Comment
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DTM Fiberwerks sucks a bag of dicks, wouldn't buy from Ary.-AlexComment
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