Massive Brakes - Stay Away!

[xwill112x]

up untill late 2005 I owned a mortgage brokerage, I made a mistake that cost my customer $1500, I came to closing with a $1500 check made payable to the customer outside of closing plus a $100 home depot card. There was no talk about, they never complained, I saw it and stepped up before there could be anything said because I was proactive.There are certain cost or losses associated with doing business that sometimes you just have to say fuck it and do it because it it the right thing to do. I will not say this is that kind of situation, In other post I've been clear that Dan Miller is a piece of shit that I will not deal with, lucky for him he has Brody that is fucking awesome. Point being this, You can be the best brake man in the world (and in my conversations with Lee he has been very knowledgable) but if you are not a good business man it does not matter how much you know!

Because I have had a good experience with Lee I will give him the benefit of the doubt and just say that perception is reality, even if the customer is a pain in the ass (which no doubt this one is) you need to come up with a written plan for when shit goes wrong and how to handle it. This is the same exact situation I had with Dan Miller on a MAF, he simply said "it worked when I shipped it, I dont know what happened after it left here" end of story, end of conversation.

Lee I like you, do yourself a favor and come up with a flow sheet for customer service. Hopefully it is a waste of time and you never use it.

other guy (cant remember your name) do yourself a favor, when wanting to return a part, you need to do some due dilligence and tell the vendor why the part is defective. It only takes a few minutes to measure, I am sure you have a camera phone and can MMS some data to the vendor.

I am certain if both parties would have done these things this thread would not exist.

someone knows a thing or two about small buisness's..

[briansjacobs]

3. Neither had the imagination to offer any true solution to each other.


Where are we now?

up untill late 2005 I owned a mortgage brokerage, I made a mistake that cost my customer $1500, I came to closing with a $1500 check made payable to the customer outside of closing plus a $100 home depot card. There was no talk about, they never complained, I saw it and stepped up before there could be anything said because I was proactive.There are certain cost or losses associated with doing business that sometimes you just have to say fuck it and do it because it it the right thing to do. I will not say this is that kind of situation, In other post I've been clear that Dan Miller is a piece of shit that I will not deal with, lucky for him he has Brody that is fucking awesome. Point being this, You can be the best brake man in the world (and in my conversations with Lee he has been very knowledgable) but if you are not a good business man it does not matter how much you know!

Because I have had a good experience with Lee I will give him the benefit of the doubt and just say that perception is reality, even if the customer is a pain in the ass (which no doubt this one is) you need to come up with a written plan for when shit goes wrong and how to handle it. This is the same exact situation I had with Dan Miller on a MAF, he simply said "it worked when I shipped it, I dont know what happened after it left here" end of story, end of conversation.

Lee I like you, do yourself a favor and come up with a flow sheet for customer service. Hopefully it is a waste of time and you never use it.

other guy (cant remember your name) do yourself a favor, when wanting to return a part, you need to do some due dilligence and tell the vendor why the part is defective. It only takes a few minutes to measure, I am sure you have a camera phone and can MMS some data to the vendor.

I am certain if both parties would have done these things this thread would not exist.

[xwill112x]

: popcorn in microwave :

[Danny]

I'm not sure if it was ever explicitly stated, but should we assume that there was proper pad-transfer/bedding of the rotors before the customer left the shop?

I believe the Fiddler said the shop does the first test drives in order to eliminate customer error when bedding in pads.

[KenC]

I'm not sure if it was ever explicitly stated, but should we assume that there was proper pad-transfer/bedding of the rotors before the customer left the shop?

[KenC]

^^^
we're still waiting for proof of warped rotors.

[Aptyp]

just read the entire thread...

In all of Massive's replies, he deflected to some other issues, and not once offered any sort of solution to the situation. Be it cross-shipping, be it selling at cost, be it possible warranty, Massive left his customer hanging with deflections.

I've bought defective rotors before, and Brembo gladly warrantied them AFTER I called to talk to HQ and shipped rotors out. It took them a few weeks to resolve my problem, but a new set of rotors and a gift certificate was a nice touch to mend my feelings.

Fiddlez should have had proof of warpage or sent rotors back to Massive for inspection. He didn't either.


What I got out of this thread...
1. Fiddler made a presumptuous claims... Anyone on r3v for a while, should not be surprised.

2. Massive did nothing to try to help the situation, eventually got annoyed and stopped responding. Anyone reading P&R forums shouldn't be surprised of this behavior, either.

3. Neither had the imagination to offer any true solution to each other.


Where are we now?

[kishg]

fixed

+100. this thread is pointless other than the entertainment value it provides :)

[KenC]

Did I miss the part where the rotors were proven to be warped?

[briansjacobs]

Cliffs: Fiddle sold used parts to customer, Fiddle's shop installed parts with new rotors, everything was fine when car left shop, several days later customer brings car back with a "problem" that even Fiddle says he can't feel. Fiddle starts shitstorm on R3V to tarnish Massives "small potatoe" business.

;)

fixed

[Massive Lee]

That is as may be, the bottom line to me you come off as less than obliging.

Very funny. So, okay. This week I am giving away free parts to everybody. No obligation. How obliging is this?

BTW anyone wondered why the new owner never got in touch with me?

As I said many, many times on this forum, I support my kits for ever by giving free tech support and replacing parts if they are defective (but not abused beyond their intended purpose). Be it with the original purchaser, or a consecutive one. But if you fuck up, don't hold me responsible for your mistakes.

[Aptyp]

it's all Bush's fault. It's a conspiracy.

[Rigmaster]

I never said both rotors are warped. You replace rotors in pairs to prevent potential issues.

Also, libel is the act of stating something as fact that is untrue and I have done nothing of the sort. My company installed brand new parts on a customers car and they failed within days, it is now our responsibility to make it right for the customer.

Waiting on proof that the parts "failed within days"

You repeatedly mention that the shop you work for has been fixing cars for 15 years, but they don't have access to a simple dial gauge to measure rotor runout?

Sorry Fiddle, but you *may* have had a point at the beginning, but I don't think you've handled this very well at all.


Cliffs: Fiddle sold used parts to customer, Fiddle's shop installed parts with new rotors, everything was fine when car left shop, several days later customer brings car back with a "problem" that even Fiddle says he can't feel. Fiddle starts shitstorm on R3V to get Massive to send him free rotors.


;)

[Massive Lee]

Just to clarify what was deemed "a lack of communication", I think the first back and forth was very quick (within the same day/hour), and that some info to pinpoint the problem was seeked to get to a solution. When it was clearly realized that no proof were presented that the rotors were at fault and that Brendan was perhaps only covering is behind and finding excuses to get free rotors on false or unprecise pretentions, then communications stopped as the request was judged abusive.

Pretending that the customer "is always right" is not a reason good enough to replace a part. In Brendan's case, there's not even the smallish trace of evidence to support a doubt, that could have me send new rotors to the customer (not to Brendan). And BTW I have never been contacted by the dude who purchased the parts. Never.

If Brendan had told me frankly that he thought HIS customer fucked up, and if I could perhaps help him by sending his customer some rotors at cost, then perhaps the situation would have been much different, and yes, I would have complied. I just hate to be taken for an idiot, and by somebody acting as if he was a retailer/distributor. When selling a part in the classifieds and somebody lowballs you, you just ignore the "generous" offer.

[KenC]

So you didn't try to rebed the pads?

My guess is the customer thought he was Mario Andretti with his new kit, and baked on some uneven deposits.


I still can't comprehend why you would think Lee should replace the rotors based on vibration that even you deemed slight and insignificant.

di·ag·nose [dahy-uh g-nohs, -nohz, dahy-uh g-nohs, -nohz]
-verb (used with object)
1. to determine the identity of (a disease, illness, etc.) by a medical examination: The doctor diagnosed the illness as influenza.
2. to ascertain the cause or nature of (a disorder, malfunction, problem, etc.) from the symptoms: The mechanic diagnosed the trouble that caused the engine knock.
3. to classify or determine on the basis of scientific examination.