Massive Brakes - Stay Away!

[Fidhle007]

either way, track car used harder, street car used more often. Lee could probably comment better. I keep a rebuild kit in my spares at the track, otherwise I do it every season needed or not

Bingo, this could have a been a cheap for me and free for Lee option. All he had to do was lie to me and tell me the calipers need to be rebuilt after x miles and that I should do that.

Then, when that failed to fix the issue we could have started back at square one and I would have been out $18, not $800 and several hours of shop time.

If you guys want to come here and drive the car, I'll make arrangements to have it at the shop.

[Fidhle007]

Also, can we just be clear that at this point I am a liaison between my company and Lee. I sold the kit, my company installed it, my customer is requesting that company uninstall it now and I'm stuck in the middle. I asked Lee for HELP in my first message and I got two responses with nothing helpful in them. Now, I'm out a LOT of money and have an entire company on my back and Lee has nothing to offer except some some attitude.

[Fidhle007]

I haven't driven the car on stock brakes yet, I will report back as soon as I get a chance to.

[Imagine_M]

LMFAO so this is all just assumption then...

[z31maniac]

I think the communication train Lee posted is pretty clear: customer of my company has brakes installed, is unhappy, company owner verifies issue, I contact Lee (and rather nicely I might add) asking for help and get "Ball joints? Alignment?" A simple "I can't afford to send you free rotors, how about some at cost so you can install them and send me back the old ones for analysis?" would have been perfectly adequate. But no, Lee has never had an issue so why should he start now?

What I got from the communication train was that all was fine when you installed the brakes, the customer went out and did some stupid shit that left a deposit/warped, etc. Fuck maybe he went and drove the fuck out of the car and came home and washed it?

Then days later he comes back with a problem, that HE created, and you expect Lee to pick up the tab for something the CUSTOMER should be paying for.

[kishg]

What I got from the communication train was that all was fine when you installed the brakes, the customer went out and did some stupid shit that left a deposit/warped, etc. Fuck maybe he went and drove the fuck out of the car and came home and washed it?

Then days later he comes back with a problem, that HE created, and you expect Lee to pick up the tab for something the CUSTOMER should be paying for.

same impression i got. i know which company in this thread i'd avoid in future.

[Imagine_M]

^LMFAO spot on!

[z31maniac]

3) don't buy from Massive unless you don't want to have massive delays between responses.

I purchased two kits from him and delays between responses were never an issue. The first kit I purchased was missing a few bolts, emailed him on Monday, had them on Friday.

[ortholithiation]

Staying out of this, but you can't resell used parts and be covered by a warrantee.

Both rotors having a problem is a strong indication of misuse not defect.

[Fidhle007]

I never said both rotors are warped. You replace rotors in pairs to prevent potential issues.

Also, libel is the act of stating something as fact that is untrue and I have done nothing of the sort. My company installed brand new parts on a customers car and they failed within days, it is now our responsibility to make it right for the customer.

[parkerbink]

I purchased two kits from him and delays between responses were never an issue. The first kit I purchased was missing a few bolts, emailed him on Monday, had them on Friday.

Ok BUT DONNIE WAS A GOOD BOWLER!!!!!!!!!!

[KenC]

So you didn't try to rebed the pads?

My guess is the customer thought he was Mario Andretti with his new kit, and baked on some uneven deposits.


I still can't comprehend why you would think Lee should replace the rotors based on vibration that even you deemed slight and insignificant.

di·ag·nose [dahy-uh g-nohs, -nohz, dahy-uh g-nohs, -nohz]
-verb (used with object)
1. to determine the identity of (a disease, illness, etc.) by a medical examination: The doctor diagnosed the illness as influenza.
2. to ascertain the cause or nature of (a disorder, malfunction, problem, etc.) from the symptoms: The mechanic diagnosed the trouble that caused the engine knock.
3. to classify or determine on the basis of scientific examination.

[Massive Lee]

Just to clarify what was deemed "a lack of communication", I think the first back and forth was very quick (within the same day/hour), and that some info to pinpoint the problem was seeked to get to a solution. When it was clearly realized that no proof were presented that the rotors were at fault and that Brendan was perhaps only covering is behind and finding excuses to get free rotors on false or unprecise pretentions, then communications stopped as the request was judged abusive.

Pretending that the customer "is always right" is not a reason good enough to replace a part. In Brendan's case, there's not even the smallish trace of evidence to support a doubt, that could have me send new rotors to the customer (not to Brendan). And BTW I have never been contacted by the dude who purchased the parts. Never.

If Brendan had told me frankly that he thought HIS customer fucked up, and if I could perhaps help him by sending his customer some rotors at cost, then perhaps the situation would have been much different, and yes, I would have complied. I just hate to be taken for an idiot, and by somebody acting as if he was a retailer/distributor. When selling a part in the classifieds and somebody lowballs you, you just ignore the "generous" offer.

[Rigmaster]

I never said both rotors are warped. You replace rotors in pairs to prevent potential issues.

Also, libel is the act of stating something as fact that is untrue and I have done nothing of the sort. My company installed brand new parts on a customers car and they failed within days, it is now our responsibility to make it right for the customer.

Waiting on proof that the parts "failed within days"

You repeatedly mention that the shop you work for has been fixing cars for 15 years, but they don't have access to a simple dial gauge to measure rotor runout?

Sorry Fiddle, but you *may* have had a point at the beginning, but I don't think you've handled this very well at all.


Cliffs: Fiddle sold used parts to customer, Fiddle's shop installed parts with new rotors, everything was fine when car left shop, several days later customer brings car back with a "problem" that even Fiddle says he can't feel. Fiddle starts shitstorm on R3V to get Massive to send him free rotors.


;)

[Aptyp]

it's all Bush's fault. It's a conspiracy.